Second time I have attempted to use R/A to change ...

Second time I have attempted to use R/A to change a flat tire on an RV within 3 weeks. First event was never responded to and I had to pay a 3rd party to come change it. Called in second event last night after parking off the highway. No response last night, had to call back this morning...they had no record, so started over. Got a text within an hour that service was on the way, except service company was not aware it was an RV and stated they couldn't change it. Called NSD again, had to start all over since they didn't have any record of the previous calls, and have now been listening to the hold music for over an hour and a half while the operator is trying to find someone local to do the repairs. Advice- if you are going to rely on this company for Roadside Assistance, pack a lunch- you're going to be stuck for a while.
Just got disconnected from the dispatcher for the second time.... unbelievable lack of professionalism and execution.