Maui Jim

4.4 · 154 reviews
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Jennifer Garcia
Reviews 1
2020-09-25 02:40

I really love their glasses but am SO DISAPPOINTED...

I really love their glasses but am SO DISAPPOINTED with their customer service. After years of being a MJ "loyalist" I have one pair that needs to be sent in for repair every year (not that big of a deal) but got my first pair that just is not comfortable. I got it from an optical office and MJ will...

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Rene Umberger
Reviews 1
2020-09-08 04:08

I've been a Maui Jim customer for 30+ years - and ...

I've been a Maui Jim customer for 30+ years - and have easily purchased over a dozen pair. After 2 years of wear, a VERY expensive pair of their prescription lens began deteriorating and (so far) Maui Jim has not been willing to do anything about it. Unlike their normal lenses, which they will repla...

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Michael Hillman
Reviews 1
2020-08-25 02:43

Love my Maui Jim's - I would be lost without them....

Love my Maui Jim's - I would be lost without them...as well as blind. Wear them everywhere, so when I stepped on them 2 weeks before I was to leave for Mexico ..I was bummed. Packed them up and shipped them off to Repair with a note explaining the situation and asking for their return ASAP. Was a bi...

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Daryl HeavyD
Reviews 1
2020-08-11 02:32

The sun glasses that you so enjoy are better off b...

The sun glasses that you so enjoy are better off being bought from the store that resells them where you live. If you are excited to come in and see the place where they come from because you are a fan you will be sorely disappointed. Do not expect good customer service. They couldn t care less abou...

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Jared Lange
Reviews 1
2020-07-25 08:45

This place is awesome!!!! If you are a Maui Jim f...

This place is awesome!!!! If you are a Maui Jim fan which I have been for almost 2 decades. If Maui Jim makes it currently it is at this store. Do not confuse this place with the "authorized dealer" on front street. This is the legit place and waaaayyyyy better.

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Janet Dybek
Reviews 1
2020-07-13 20:46

This is their store. This is where it all started ...

This is their store. This is where it all started in 1980. They only sell here . No repairs. We were informed of that fact yesterday.

If you need your lenses repaired/replaced it's a flat fee of $65.

There's everything here as far as the latest and greatest in their line.

It's a bit underwh...

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Chris Lawrence
Reviews 1
2020-07-08 12:02

Great customer service! Dropped off my prescripti...

Great customer service! Dropped off my prescription sunglasses I bought 8 years ago, they tuned them up, new nose pieces and gave me a new case and satchel for free. While I was waiting I bought my wife a pair! Love these guys!

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Keith Saddler
Reviews 1
2020-07-06 05:04

Very disappointed, just bought a pair of glasses ...

Very disappointed, just bought a pair of glasses worth over $250 - 8 months ago. The lens split in half. They brag about there 2 year warranty but when you need to use it. They blame it on you and charge you the standard $60.00 plus tax.

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Kim Tyler
Reviews 1
2020-07-02 06:52

Of course we had to get a pair of Maui's in Maui! ...

Of course we had to get a pair of Maui's in Maui! We love Maui Jim glasses, NONE better! We bought a pair of the new green lenses and holt cow, seriosuly amazing! Worth every penny! The team here was awesome and incredibly helpful! The store is clean and well organized and there were plenty of peop...

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Ken Sonderholm
Reviews 1
2020-06-08 12:09

I have owned Maui Jim sunglasses for more than 20 ...

I have owned Maui Jim sunglasses for more than 20 years and they are by far the best sunglasses on the Market. When I have an issue with my sunglasses, I can ship them to their repair centers and they do a great job of fixing them and even sending you the technicians name and contact info if you hav...

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Dina B
Reviews 1
2020-06-03 14:45

So first off, this review would be a 10 star if I ...

So first off, this review would be a 10 star if I was only reviewing the sunglasses, needless to say, this review is about the customer service and front office employees we experienced today. I never write reviews, but here I am, the only reason is that we feel strongly about the way we felt when w...

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Ward GS
Reviews 1
2020-05-26 14:36

Was at the store on March 22nd to replace some scr...

Was at the store on March 22nd to replace some scratched lenses. Served by a young
short Asian lady that was extremely rude and not cut out to work in retail. Don t recommend shopping there is you appreciate good customer service. Definitely not the Aloha you expect. She is doing the store a di...

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Cody Hall
Reviews 1
2020-05-25 22:19

Super nice they cleaned my glasses. How ever they ...

Super nice they cleaned my glasses. How ever they would not replace my clearly defective lenses and for that I am unable to give a full 5 Star. I mean come on people the glasses are guaranteed for life. At least so they say. Not in my case I will not be buying anymore Maui Jim s.

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Patti Peters
Reviews 1
2020-05-15 08:00

If you love good sunglasses, a must visit. If you...

If you love good sunglasses, a must visit. If you have damaged frames... they give you a new pair for $80. If you have scratched lenses, you get a brand new pair for $75. If your glasses are damaged and old (they no longer make them) you get a new pair for the prices above. Limited hours and very s...

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Michael Andrews
Reviews 1
2020-05-14 19:52

I went to Maui Jim to get my sunglass lenses repai...

I went to Maui Jim to get my sunglass lenses repaired. I had wanted to see the store in person for a few years and was excited to go. I was expecting much more than the store offered, but that's okay. I paid $75 for the repair and was told to come back or wait for 10 minutes while they made the rep...

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Amanda Lei Perron
Reviews 1
2020-05-12 14:30

I'm done giving Maui Jim my hard earned money. Whe...

I'm done giving Maui Jim my hard earned money. When you pay top dollar for something you deserve impeccable customer service, right? I personally took time to come into the store in order to have my warranty issue handled face to face, not to be told to call some 800 number for assistance. Quality h...

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JON MUKRI
Reviews 1
2020-05-03 19:19

Ok so I go to this store and shop on waine e stree...

Ok so I go to this store and shop on waine e street every visit to Maui every year. Needless to say I have more then one pair of Maui Jim sun glasses. I particularly enjoy the Hawaii special edition glasses. This past May I bought a new pair PEAHI WHICH ARE FANTASTIC. when I returned to the mainland...

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brandon sylva
Reviews 1
2020-05-01 04:48

Got a pair of sunglasses from the Maui Jims corpor...

Got a pair of sunglasses from the Maui Jims corporate office in Lahaina a couple of months ago.. Same style I have been using for close to 20 years. A few weeks ago noticed that one arm bends every time I put the sunglasses on.. This pair has hinged arms and the metal seems to be so soft that s the ...

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steve butler
Reviews 1
2020-04-04 09:31

Ive been a customer of Maui Jims for 8 yrs now.

Ive been a customer of Maui Jims for 8 yrs now.
I work as a charter boat Captain and have always enjoyed the lens quality.
However my last 2 purchases over the last 2 yrs, I've found the quality and durability of the frames have gone down.
They will repair your shades for $75
But after repairi...

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Adam Byrd
Reviews 1
2020-04-04 03:04

This place is Awesome!

This place is Awesome!

Mecca of sunglasses!

Customer service was wonderful and service on a pair of glasses was very fast and professional.

I only own Maui Jim sunglasses!

The largest selection on the island or anywhere else for that matter.

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Ary Barbosa
Reviews 1
2020-03-25 16:25

Came in to have lenses replaced on an old model. W...

Came in to have lenses replaced on an old model. Was informed that they didn't have the lenses in stick anymore and was oferred a new pair of sunglasses for the same price of the lenses replacement. This is what I call customer service!

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Julie Durham
Reviews 1
2020-03-21 19:54

Above and beyond customer service: Ho'okipa. I'm ...

Above and beyond customer service: Ho'okipa. I'm not one to post reviews, but I am one to go into a store *mostly* knowing *exactly* what I want, but only *mostly*... I had a pair of Maui Jim's for like...8 years? before I broke and scratched them, and I went in to have them repaired and/or get a...

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