Michael Hillman Review of Maui Jim
Love my Maui Jim's - I would be lost without them....
Love my Maui Jim's - I would be lost without them...as well as blind. Wear them everywhere, so when I stepped on them 2 weeks before I was to leave for Mexico ..I was bummed. Packed them up and shipped them off to Repair with a note explaining the situation and asking for their return ASAP. Was a bit taken back when I phoned about them and got the call center in the US - after all I am Canadian and I shipped them to the repair center in Canada. After 3 days of different stories on their progress by 4 different people - A young man at the US Call Center gave me the Canadian # which I called and spoke with Jenny. Sweet lady. Fixed my glasses by basically replacing the whole frame - for $12.60 !! - as a customer courtesy. More importantly they were shipped that day and were sitting on my door step the next ! Wow. That is Customer Service. Very Greatly Appreciated. Thank You Jenny.
Gee...wonder what kind of glasses I will buy next time......... ;)
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