Julie Durham

Review of Maui Jim

Above and beyond customer service: Ho'okipa. I'm ...

Above and beyond customer service: Ho'okipa. I'm not one to post reviews, but I am one to go into a store *mostly* knowing *exactly* what I want, but only *mostly*... I had a pair of Maui Jim's for like...8 years? before I broke and scratched them, and I went in to have them repaired and/or get a new pair as a birthday gift to myself. Even with COVID the store was completely organized and the staff was WAY beyond helpful. Since I rarely get new sunglasses, I spent an inordinate amount of time trying on pair after pair (that they then had to clean off) and having pretty much everyone on the staff help me, including someone in the parking lot who turned out to be the husband of a frame designer, LOL! I walked out with a pair I absolutely love, and with amazing customer service for my old pair as well. Needless to say, that sort of experience is what makes one a customer for life...not to mention how the lenses are just unbeatable. (IMHO) Mahalo nui loa MJ!