Itel Laboratories

2.2 · 21 reviews
itelinc.com Write a review
P
pknox11
Reviews 1
2020-12-04 19:45

Insurance companies use this company to deceive pe...

Insurance companies use this company to deceive people into believing the prices they wanted to payout for a claim was accurate. Buyer beware, they identified a laminate floor that could not be purchased at the price they claimed. They evaluated the thickness of the floor and failed to identify th...

Read full review

S
Sean Gallagher
Reviews 1
2020-11-10 14:02

I DON'T TRUST ITEL. THEY MIS-IDENTIFIED MY SAMPLE...

I DON'T TRUST ITEL. THEY MIS-IDENTIFIED MY SAMPLE THREE TIMES!

I sent a full shingle into Itel Labs to confirm it was a heavy shingle. Itel had their clerk verbally report back to me that it was a 30. I insisted they re-test.
Second time: Clerk told me was looking at the photos where the ana...

Read full review

L
Lorraine VanHaastrecht
Reviews 1
2020-09-21 05:19

Phones are going down faster and longer. iTel see...

Phones are going down faster and longer. iTel seems unable to find the problem other than blaming our IT company. The DDos is external and as a provider I would think there should be firewalls in place and the ability to find the problem has been left to us. I am so discouraged we have our life s...

Read full review

B
Brandon
Reviews 1
2020-08-02 13:09

They I believe work in direct with insurnace compa...

They I believe work in direct with insurnace companies when you send in a siding match half the time their matches r false or trash. Which in return makes the process of working with the insurnace more of a pain because they argue that "well if itel says its a match its a match" they dont of no cred...

Read full review

K
Karla Duffy
Reviews 1
2020-06-20 10:22

ITEL Laboratories claims to be an independent labo...

ITEL Laboratories claims to be an independent laboratory for evaluating the value of your floor covering for insurance reimbursement. However, they consistently price flooring as coming from Home Depot. Not other big box stores...just HD. They will claim that the material can be bought for say, $1.0...

Read full review

L
Lucas Collier
Reviews 1
2020-05-18 12:34

I sent them a flooring sample, they billed me $80,...

I sent them a flooring sample, they billed me $80, and then sent us an e-mail that same day saying they couldn t get us pricing for it. We told them that we should be reimbursed for the $80 but they refused. I don t know about you but, professionally, I only bill for services performed...

Read full review

C
Casey Howard
Reviews 1
2020-04-01 20:33

Never will use this company ever again. Don t be i...

Never will use this company ever again. Don t be in business if you can t provide accurate floor pricing. Every single sample we have sent in and have had a second report done has been inaccurate. Do not trust ITEL, they lie and cater to insurance companies.

Read full review

B
Brian Lovell
Reviews 1
2020-03-28 18:43

This place works for insurance companies to save t...

This place works for insurance companies to save them money, they matched my siding to something that doesn't even exist now I have to prove it doesn't exist . I wish they would put the pieces in their hands before they say it matched. Half butted work , don't be fooled they get paid to save I insu...

Read full review

T
Tyler Baker
Reviews 1
2020-02-18 15:35

I ve used ITEL hundreds of times over the past 7 y...

I ve used ITEL hundreds of times over the past 7 years. They ve always been prompt, courteous, and thorough in their evaluations.

I continue to use their sample evaluation service and their on site app with 30 minute turnaround time is great for basic materials evaluation.

I ll continue to use...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn