Holt Renfrew

3.8 · 254 reviews
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J Q
Reviews 1
2020-09-28 12:16

This is the not-quite-finished new Holts/Ogilvy hy...

This is the not-quite-finished new Holts/Ogilvy hybrid. I enjoy that it was attached to our hotel. The areas that were completed were very nice, aesthetically. Staff at Prada and Yurman were lovely. Staff at Chanel made me feel quite pressured and as I later found out from my SA, told me a lie regar...

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Mia
Reviews 1
2020-09-26 22:44

The new shop is pleasant. Ladies from Chanel were ...

The new shop is pleasant. Ladies from Chanel were consistently not friendly and couldn't be bothered (both three times that I went there since late last year) but Allen from Jo Malone was very helpful and accommodating. I would buy my Chanel toiletries and perfume online but would continue buying my...

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C KS
Reviews 1
2020-09-26 11:59

Alex and Vincent from Fendi are absolutely amazing...

Alex and Vincent from Fendi are absolutely amazing. Perfect service, SO friendly, shopping with them is so much fun. We bought something downstairs from Vincent. It was an amazing experience. We then went and browsed upstairs where Alex was working, she was so helpful and gave us the best service po...

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Susan Leon
Reviews 1
2020-09-19 20:34

The only thing I dislike about this store concerns...

The only thing I dislike about this store concerns employees who give you this look and judge you before actually helping you. I was going to buy something at The Tiffany counter but the clerk was just saying anything to make a sale. She was so unpleasant to deal with. Ended up ordering online from ...

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J. Ry
Reviews 1
2020-09-17 19:54

Oh wow i just found out today when i visited that,...

Oh wow i just found out today when i visited that, all the men section of each designer has been transferred in the Ogilvy section which is a block or two from the Ritz. My major concern is the super high temperature inside the Ogilvy store. They crank up the heat so much it gets discouraging to s...

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Keven Jobin
Reviews 1
2020-09-10 10:41

Worst Cust Service Ever, This Place Won t Change N...

Worst Cust Service Ever, This Place Won t Change Never. Went In Men s Winter Coats Section Where s Mackage Etc... I Did 2 Rounds & Doing Some Toutching, 3 Men s Sales Asso Speaking Together Near, No Hi No Hello Nothing.. I Mean I m Shopping for a 1200-1300$ Winter Coat Here.!! I Stayed About 10min i...

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Pamela Hillman
Reviews 1
2020-08-19 01:25

Such a disappointment! During a recent shopping t...

Such a disappointment! During a recent shopping trip their escalator malfunctioned and ripped a giant hole in my expensive coat. I was told not to worry, they would take care of it.

After several months the coat was returned damaged without even a note to say they were sorry for the incident.
...

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Mike Discenza
Reviews 1
2020-08-08 19:52

Great service that comes at a High price. I know,...

Great service that comes at a High price. I know, you get what you pay for, but c'mon, $275 for a men's dress shirt? At least it was tailored for free lol. No parking, unless your an Ogilvy member. This place is in constant renovations, kind of like the construction of city streets in Montreal.

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Steve
Reviews 1
2020-08-05 10:43

Top notch service from Manouch.

Top notch service from Manouch.
By far the most professional and knowledgable sales representative i dealt with in the parfums section.

Will definitely refer clients!!

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joe varriano
Reviews 1
2020-07-23 13:35

The people at the Louis Vuitton department are ver...

The people at the Louis Vuitton department are very knowledgeable and helpful. As for the rest of the store you get the occasional flake who pretends to be nice to you just to get a sale but for the most part the staff is very respectful and pleasant.

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Frederic Neault
Reviews 1
2020-07-18 03:32

I like this business that offers exclusive brands....

I like this business that offers exclusive brands. However, I can not understand why unilingual Anglophone employees are still hired. And I'm not talking about older salespeople who were engaged in another era, I'm talking about young employees. Clearly, the employee Creed booth, unilingual anglopho...

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Flora H.I
Reviews 1
2020-07-15 23:26

As per usual with these kind of stores, Ogilvy is ...

As per usual with these kind of stores, Ogilvy is overpriced, has poor selection and snobby snooty self important Sales Associates who look down on you unless you are a rich white middle aged woman clad in Hermes from head to toe. Skip!

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Martin gingras
Reviews 1
2020-07-05 14:57

Ogilvy men. I am a regular buyer for several years...

Ogilvy men. I am a regular buyer for several years. Since Holt Renfrew bought Ogilvy, the new staff / new faces at Ogilvy man look rude, unmotivated, customer service that pitiful! they spend their time watching you as an extraterrestrial and they talk to each other as if the customers did not exist...

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Tommy Papa
Reviews 1
2020-07-03 02:29

Saw someone s positive review as ...number of s...

Saw someone s positive review as ...number of staff is almost greater than customers.... Ummm sorry, there is a reason for that and it s not positive (think about it). It gets 2 stars. One for its convenient location, and one for some of its products. Hopefully with the large renovation next doo...

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Ralph Chah
Reviews 1
2020-07-02 13:45

The Ogilvy house is dead, long live Holt Renfrew O...

The Ogilvy house is dead, long live Holt Renfrew Ogilvy!
Ogilvy was class and luxury
HR Ogilvy is extreme opulence and super-luxury ... without class
But if you are looking for abundance and have the means, have fun!
Regulars of the Ogilvy House (the original) will regret the attentive service o...

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Nesrine Yh
Reviews 1
2020-07-01 15:44

Worst customer service ever. We returned a neckles...

Worst customer service ever. We returned a neckless that cost around $800 with tracking and the proof of delivery and they refuse to reimburse us because they claim the package was empty. They then proceeded to accuse my mom of stealing it. Despicable customer service and store clerks. Never buying ...

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Sherwin
Reviews 1
2020-06-27 20:18

Ranks pretty much one the worst from the upscaled ...

Ranks pretty much one the worst from the upscaled department stores I ve been to.
Layout is so poorly designed especially the beauty sector, at least with some flowers, better lightings or have some sort of wall design please?

Four out of five times I had no one helping me out at men s fragrance...

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Anu
Reviews 1
2020-06-20 02:37

Worst customer service for Prada. The sales associ...

Worst customer service for Prada. The sales associate was an old woman with horrible customer service skills. She was not dressed professionally and was forcing me to purchase a bag, questioning me about why I wanted to get it online/ wanted to try them. I told her in advance that I was trying the 3...

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