HCTC

Best customer service ever. Had problem with WiFi ...

Best customer service ever. Had problem with WiFi & they were there asap.
I love HCTC

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HCTC has been fast streaming and uninterrupted ser...

HCTC has been fast streaming and uninterrupted service. When we have question we can either call or go into the office. Everyone at HCTC is very kind and helpful.
Grade A+

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Internet and other services

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We have HCTC fiber optic in our Kerrville office. ...

We have HCTC fiber optic in our Kerrville office. Very reasonable price point. Whenever there has been an issue, they respond right away. Service is head and shoulders above what we receive from Spectrum in San Antonio.

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Quick, friendly and professional. They were nice t...

Quick, friendly and professional. They were nice to deal with. Highly recommend to anyone who may need there service.

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Was interested in their internet services and cont...

Was interested in their internet services and contacted them in regards to setting something up. Where I'm located they said they "might" be able to connect me but weren't sure. First I'd have to fill out an app with an $80 fee before they could give me a straight answer. The fee would be refunded i...

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We need fiber in our area ASAP!!!!!

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**Update** I received a phone call from HCTC only ...

**Update** I received a phone call from HCTC only a few hours after leaving this review. They called to offer help with improving my internet speed and offer helpful suggestions. I wasn't able to speak with them directly but I received a very detailed VM wanting to help my situation. I will be calli...

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our neighborhood recently had fiber brought out he...

our neighborhood recently had fiber brought out here (in the hills) and i couldn't be happier with the faster internet and the lower price. the technicians installed our main house, added an extender for my home office and reprogrammed the guesthouse to receive the new service. Super professional,...

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We had issues with our service at first. Being ou...

We had issues with our service at first. Being out in the middle of nowhere and in a older home...its to be expected. When the company became aware of our situation, they went above and beyond to make it right.

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I have not actually experienced usage yet, but, re...

I have not actually experienced usage yet, but, reports from family members say it does the job,

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great internet fast and reliable!!

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Nice place

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Moved to Ingram a few months ago. I went with the ...

Moved to Ingram a few months ago. I went with the fiber option. After a little glitch, all is working well. Employees have been professional, polite and interested in being helpful.

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Good

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Just got their service. So far so good. They could...

Just got their service. So far so good. They could streamline the process a little better, but satisfied overall.

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I have been a customer of Hill Country for 4 years...

I have been a customer of Hill Country for 4 years.
I have their security service.
Recently I spoke with Mario and told him I wanted to go wireless on my system.He informed me I would have to pay a little over a hundred dollars.I told him I'd think about it.I thought about it and called to have th...

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Great fiber at our office... added to my home and ...

Great fiber at our office... added to my home and it was a bit troublesome... Bart and HCTC went above and beyond to find out what was going on... after a few misses... it's all good now! Thank y'all!

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Good and super friendly people you can get interne...

Good and super friendly people you can get internet any where from anyone.
But if your looking for service with a smile come here
They know your name always a pot of coffee mike and Andy do such amazing work make you feel like your visiting family when you walk in
They have this amazing plan righ...

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Good

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Great company. Friendly employees. Service and con...

Great company. Friendly employees. Service and connectivity are awesome. Recommend to anyone who needs internet service. Price is competitive.

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Changing my review to update some improvement in t...

Changing my review to update some improvement in the service. I'm no longer experiencing local call issues, international calls are better too, but I do occasionally experience trouble getting through. The internet still goes through phases of being atrocious, especially considering how expensive th...

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Quick response, excellent 25MB DSL service.

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Good internet but have some issues with connectivi...

Good internet but have some issues with connectivity.

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HCTC's fiber internet has been a life saver. I've...

HCTC's fiber internet has been a life saver. I've been working from home, like many, for the last 3 months and the internet connection has been reliable without any interruptions. I also recently upgraded my fiber from 50mbps to 100mbps and the customer service was excellent and the upgrade was se...

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We've had their internet service for about three y...

We've had their internet service for about three years. During that time, we experience chronic problems with buffering. We reset the Wifi/router HCTC provided, but it is a bandaid. We've boosted download speed to 50 kb/s, only to find out it is still at 20 kb/s. They have sent technicians out t...

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Absolutely trash when it comes to reconnecting you...

Absolutely trash when it comes to reconnecting your internet missed my payment one time by a day, paid it first thing in the morning and it s almost 5 in the afternoon and still don t have internet. If I could get internet anywhere else I would.

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New speeds are nice but extremely expensive and th...

New speeds are nice but extremely expensive and there are no cheap options. Customer service I talked to was a joke. Someone online was ddosing my internet for 3 months and customer service told me that "those kinds of things aren't possible" which is just laughable, and we had a static ip so I coul...

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I have no choice but to use HCTC as there is no ot...

I have no choice but to use HCTC as there is no other service available in my area. I have had a bad experience from the start. I was paying $60 a month for internet with SWTC. When I moved, I had to switch to HCTC. They force you to bundle, so I have phone + internet, and I am paying $120-$150/mont...

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Updated review:

Updated review:
I initially took off a star for buying an unnecessary piece of equipment but HCTC credited us a month of service which was more expensive than the equipment we purchased so I added a star. Really couldn't ask for much more.
We have their fiber internet and for the first year the s...

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I'm in the process of moving to Comfort and wanted...

I'm in the process of moving to Comfort and wanted to find a reasonably priced Internet service in the Falling Water subdivision. Research has shown me that the options are very limited. Contacting the HTCT personnel was a good experience; however, they require you to buy a bundled package including...

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Very friendly & helpful customer service & my wifi...

Very friendly & helpful customer service & my wifi service is fast & reasonably priced. Thank you !

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Prompt response to any problems I have ever had. I...

Prompt response to any problems I have ever had. I have been a customer for 5 years and recently switched to FIOS. Working great!

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About 2-3 months ago HCTC installed a bonded modem...

About 2-3 months ago HCTC installed a bonded modem to help improve our internet service. It is horrible! For the last 4 days our internet has only worked about half the time and when it does it isn t fast enough to stream anything and it is splotchy to search the internet. We are in the rural ar...

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I got exactly what I paid for, 100 MB/sec download...

I got exactly what I paid for, 100 MB/sec download speed and 100 MB/sec upload speed. What more could I ask? The fiber cable install technicians were very efficient and most professional. My e-bill came on time. So far, great. Highly recommend.

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The office where I used to work uses HCTC and love...

The office where I used to work uses HCTC and loves them. Best local high-speed Internet provider around! And their people are super friendly, fast, and are always working to get more high-speed fiber to rural Texas. Highly recommend!

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Only fiber internet in town.

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does this provider internet source have to have g...

does this provider internet source have to have good credit?

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HCTC has provided me with uninterrupted high speed...

HCTC has provided me with uninterrupted high speed internet at a reasonable price! The WI-FI works well with every piece of hardware I have hooked up to it!

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My wife and I just moved to the Leakey area and ne...

My wife and I just moved to the Leakey area and needed internet service. HCTC was recommended. My first contact with HCTC was excellent and install was done very quickly and very professional. Look forward to being a long time and loyal customer. Thanks.

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Poor poor poor quality, I currently pay for 10 mbp...

Poor poor poor quality, I currently pay for 10 mbps which is the highest for my area, i only recieve half of a megabyte, yes you heard me. Only half. Not even getting the service i pay for, the installer told me the lines out where i live are old and need to be replaced, i asked him when this would ...

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The front end guys are the best. Helpful, friendly...

The front end guys are the best. Helpful, friendly and answers all questions professionally! Anthony and Mike are great guys!

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Great internet service. I haven't had any problems...

Great internet service. I haven't had any problems with my upgrade to fiber.

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My experience was awesome. I was getting squeezed ...

My experience was awesome. I was getting squeezed by my old provider down to less than 1 MBS. I am now over 50 MBS. All the difference in the world.

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HTCT is the worst internet provider I have ever ha...

HTCT is the worst internet provider I have ever had. Have called many times and complained but they never seem to resolve the issue. Can't even watch a show on Netflix without it buffering ever 5 minutes. What really pisses me off is that they have you locked in a contract for 2 years. Do they not r...

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We are at the end of the DSL line, and were gettin...

We are at the end of the DSL line, and were getting only about 18 mbps download speed, paying for 25. Bought a new TV that needed better speed, so paid for the upgrade to 45 mbps. We are only getting about 29. Can't wait until BEC's fiber is available, I will definitely switch!!

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Great Upgrade service Tech's

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the service sucks! we have great net for 2 weeks o...

the service sucks! we have great net for 2 weeks out of every month. Not gonna say who i talked to there but i was informed they have to many people they do service for and they cant keep up so they drop the net speed on many people and boost other speeds for customers. and to top it off somebody th...

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