Kate Calhoun

Review of HCTC

I have no choice but to use HCTC as there is no ot...

I have no choice but to use HCTC as there is no other service available in my area. I have had a bad experience from the start. I was paying $60 a month for internet with SWTC. When I moved, I had to switch to HCTC. They force you to bundle, so I have phone + internet, and I am paying $120-$150/month. I started service mid-November. I called mid-December to see how much my bill was going to be and was told that a bill had not been formulated yet and that I would receive a bill in January. The first bill I ever received from HCTC was a TERMINATION NOTICE and two months of service. $300. I expressed my displeasure about this and was given the same explanation by two different employees. That the first bill is usually always for two months, that I missed the billing cycle for November and December. I was told I had to pay 1/ 2 the bill by February 4th to keep service on, so I called today just for them to tell me that I have to pay the remainder by 2/11. I would never recommend this service to anyone and only have it because I have no other choice where I live. I had Spectrum for years. I've had Comcast. Never have I ever ran into anything like this. I'm only giving 1 star because at least the internet works.