Toni Guerrero

Review of HCTC

Changing my review to update some improvement in t...

Changing my review to update some improvement in the service. I'm no longer experiencing local call issues, international calls are better too, but I do occasionally experience trouble getting through. The internet still goes through phases of being atrocious, especially considering how expensive this service is. I'm still not impressed. When I moved out here in 2015, I was told they had fiber optic. Still waiting.

On the plus side the staff are amazingly helpful and courteous. That is appreciated. If you call in, you get great service, and they're also very responsive on Facebook. That only gets them an extra two stars.

However, if I had another option, I would still move to a different provider. I had better service, options, and pricing when I was with Time Warner Cable (and I only had phone and internet with TWC - so it's not the TV that makes a difference.) I had a 50MB line with unlimited calling with TWC for only $50 per month, and could call internationally for a penny a minute.

If things change, for better or worse, I'll be sure to update my review.