The quality is superb, but the after-sale-service i.e. warranty etc. is extremely poor... They refused to even accept what was totally a manufacturing fault...
I have a medium Gregory Baltoro 85 pack. I am a medium torso and a large waist. In order for the belt to fit me on the medium pack I needed large hip pads plus an extender for the belt. The web belt is fixed to the medium size pack so they sent me a gadget with a male and female buckle on a lengt...
Tried to buy a pack online. Their order status never changes from sent to fulfillment, their phone number does not allow a message. I sent three emails using their contact page; never got an answer. Worst customer service I have ever seen!!! I am shocked they can stay in business if they make i...
This review is more about one person than it is about Gregory but this one person reflects unbelievably well on the company. That person is Lindsay, she works in customer service and has demonstrated phenomenal drive to ensure my issue gets resolved.
My issue was that the plastic moulding around th...
Bought a Optic 58 brand new the week they released It. Went to track my pack when it said it had shipped but the tracking link didn't work. Contacted Gregory customer support and they couldn't even find my order. After back and forth communication I finally received my pack about a week later. Took ...
Bought a Salvo 18 and have loved the pack. Sadly the sternum buckle broke when I was putting my water hose into the clip. I contacted Gregory by email and they responded the next day and sent a replacement out right away.
Zipper broke on a less than year old roller bag. It was the expansion zipper so kind of important. They wanted me to ship it back to them at my cost. Cheapest I could find was $90. No one answers the phone. They would not send me a refund or replacement. Just threw it away after 10 months of ...