Frank Murphy

Review of Gregory Mountain Products

This review is more about one person than it is ab...

This review is more about one person than it is about Gregory but this one person reflects unbelievably well on the company. That person is Lindsay, she works in customer service and has demonstrated phenomenal drive to ensure my issue gets resolved.
My issue was that the plastic moulding around the waist strap on my Triconi 60 had cracked on one side and broken on the other. I had posted the issue on twitter and when she picked it up she had initially tried to get a resolution via their UK team (I am based in the UK) but there were clearly issues with comms btwn them and me or her. Either way I heard nothing from them.
A lot of customer service people in the UK might have washed their hands of the query at that point but Lindsay kept in touch and has so far seen the query thru to what looks like it will be a satisfactory end.
A massive thanks to her for her tenacity in trying to get this sorted!!