J.C Billion Nissan Review

I spoke with Clay from the parts department and Alex from Billion Onsite, and they went way ABOVE AND BEYOND to help answer my questions. Such awesome service! Thanks guys!

Great salesman Marc Campbell. Sam was great too. I like my new truck. I was surprised by a last minute now-or-never high pressure l sales pitch for an insurance-on-electronics offer, costing in my case almost 3000 dollars. I should have had more time to think about this offer. No one is capable of a well-considered decision that pops up out of nowhere in the middle of closing time. This is bad policy. I said no. I do like my truck and I did like Marc Campbell.

One of the best experiences buying a vehicle. The sales men Mike to the sales manager Andrew. Matt in finance they were great to deal with. Billion has my patronedge for life. Very happy very satisfied.

Driving from ND to Idaho I experienced break and hub problems on my 2007 Nissan Titan. I was barely able to get my vehicle to Jc Billion and smoke was billowing from the right front fender well when I arrived. The service team diagnosed the problem/damage, ordered the parts and had me on my way the very next day. The cost of the repair was well below my expectations. If I lived in Bozeman I would defenitely purchase my next vehicle from Jc Billion!

It was a great car buying experience. It was slightly overpriced, but they offer a lot of additional services.

Mike and Sam were super. Easy going and friendly. I would recommend Jc Billion on my experience with these two fine young men.

Recall service was quick and easy. Paid work was reasonably priced, considering it is a dealership. Staff was friendly and helpful. Car wash coupon is nice.

Made my deal go through smoothly. Took a while though but good team. I'd recommend Sam at nissan.

Mike was so helpful it was amazing. I was expecting the same used car dealer attitude, but I was greeted and handled very professionally. All the paperwork was ready as I was told it was, the vehicle was ready and exactly what was discussed. It was refreshing to see this level of professionalism. I live 3 states away and will recommend them if I get a chance.

Had a question on my truck popped in and they looked it over and got me back on the road

My favorite part of the experience was working with the Service Writer, Kevin Kavanagh. He's magic.

Excellent service and a great deal on our truck
Thank you Andrew and Team

Thank you, Kevin K. for having me taken care of prior to my appointment, during my service, and following up for make sure everything was running as smooth as a scotch ale after a day of skiing. I will be back again!

Our experience at JC Billion was disappointing.
It started off OK. We had to travel to come see the vehicle we were interested in, and they communicated well prior to our arrival.

Once we did arrive, the vehicle was ready to drive. (2019 Pathfinder)
We test drove it, and found a few issues with the vehicle, most concerning of which was that the front collision warning light comes on after the first 2 miles of driving.
The other issue was that the vehicle needed tires.

We came to an agreement on the vehicle and decided to purchase it. Our two requests were that the vehicle receive new tires and that the sensor be repaired.
In addition, the dealership ordered us an owner's manual and a second key, as these were missing from the vehicle. (Update, 7/7/20, they forgot to order the owner's manual. Supposedly they did that today.)

We then left the vehicle with them for a week, so they could take care of the issues and line out our financing, with us traveling back the following Saturday to take delivery.

When we arrived to pick up the vehicle, my first question was to the work that was to be done. The tires, I could see, had been replaced. I asked our salesman first thing if the sensor was repaired as well. He assured me that it was. When I asked for a copy of the service paperwork, he informed me that he could not print it and it would need to be sent to me the following week.
Based on all this, we proceeded with the purchase of the car.

Imagine our joy when we got two miles from the dealership and the front collision light came on.
I turned around, straight back to the service department. The gentleman I spoke to there was quite nice, and was able to look up and see that not only had no work been done to the sensor, the request was never even made for the repair.
So there we were, three hours from home, proud owners of an unsafe vehicle.

After some discussion, it was decided that we would have the work done at the Missoula Nissan, on our own time. So now, we are waiting still, because the dealership here was three weeks out on service, to find out what is wrong with the sensor and if it can be fixed.

Needless to say, we are not happy with not only the oversight, but then the lie that the work was complete.

In addition, at no point were we apologized to. We were given a free set of floor mats, but very casually, with no apology and no admittance of wrongdoing.

It wasn't until later that first week that we got a call from the Service Manager, after we left a review for them, who called me and was very apologetic for what had happened and what we had gone through, even though none of it was his fault.

Overall, I would just caution you to not take them at their word that work will be or is done. Make sure you have the proof in hand before you sign anything.

My service advisor Heather was great! Kept me up to date whic I appreciate

Vert nice people, great welcoming service. Informative.

This was by far the best car buying experience I have ever had! I live in Helena and found the car I wanted online. I reached out to them and they had everything ready for me when I got there. The car was pulled up front, filled with gas, and ready to go. It was quick, painless, and even enjoyable. I never thought I would enjoy buying a car at any dealership. Mike Tiberi was incredible to work with I would recommend him to anyone. In typical finance manager fashion he audibly sighed and got upset that I didn't buy their warranty, but other than that it was a great buying experience.

We just bought a car from JC billion last night and i can t say enough great things about their staff and our salesman, Mike Tiberi.

We had some obstacles in our way that other dealerships couldnt even bother to help us through. At JC Billion, they worked with us to get into a car that had all of the features we wanted, fit into our budgets perfectly, and had the warranty that we didn t have to worry!

They were friendly and up front about our realistic goals but still making sure the process wasn t mind numbing for us or them.
I m beyond happy to be in a new car and have a new car dealership that we can rely on!

Thank you!

Staff took care of my under warranty problem completely. They had my car flat bedded 40 miles and gave us a rental car for the 4 days it took them. Car was fixed completely. The service writer Kassy was great. 5 stars.

Greatest car buying experience I could have ever asked for, Justin Williams is a super hero in his field and made my car dreams come true. I m a first time buyer and also brand new to the credit game but still managed to get me a car in MY NAME with KILLER deals and ROCKIN coverage. He is now my car bestie and I appreciate him and the entire team for making this happen. Thanks a Billion!

I was here in June last year for a standard oil change and tire rotations. Everyone was very polite. When I got there I had noticed my gas cap was broken and they fixed it no questions asked. I had a problem with my shift knob and a part was ordered for me. It was all covered by my warranty so they were not going to charge me a thing. I left the state unexpectedly before my next appointment to install the part. Recently I found out that when people don t show up, the store must pay a restocking fee. I want to apologize to everyone at this store, I left the state for emergency reasons, but I feel bad knowing that the crew probably took a hit for that. I truly am sorry, and remember my experience at this dealership as a unique one since everyone did an amazing job. Thank you and I m sorry.

Dain,has been absolutely phenomenal. This is our third vehicle with him. This time we live out of state, and made the choice to still work with him if that says anything about his service.

We love working with Dain Kovash to purchase our vehicles! Extremely happy with our whole experience!

My local Nissan dealer (I'm not in MT) determined JC Billion Nissan parts department might have the only remaining part in the US I needed for my older Nissan and gave me their phone number. I called parts and Clay cheerfully answered the phone. After insisting he wanted to "put eyes on the part" he quickly determined he did indeed still have the part on the shelves! After taking payment over the phone, Clay got it sent out to me lickety split in some very sturdy packaging. Thanks Clay! You are what friendly Nissan parts service is all about!

Just got done volunteering with Hope and the Holidays. So nice of them to donate their space

Billion was very inviting and when we walked into the dealership we were not pressured in anyway but instead they let us lead the conversation. They followed up with us a few days afterwards to ensure things were ok.

Very happy with our 2 new cars! Billion was great, Mike and Matt were wonderful. Delivery could have been quicker, but when you buy two at a time...Will recommend to friends and family!

In and out within 30 minutes on a 30000 mile service! Surprised me!! Thanks Billion!!

Very helpful team. Did their very best to make sure I got a car. Friendly.

After considering buying a new car for a while, I finally decided to start looking. I m very glad I went to Billion! The salesman that I worked with was extremely professional, wasn t pushy, and was patient enough to ask the right questions to help me find the best vehicle To fit my lifestyle. After looking at a few options, I landed on the Jeep Cherokee Trailhawk. Man I love this thing!

When it came time to discuss price, the sales manager, Justin, was reasonable and actually ended up giving me more than I expected for my trade! Overall, I had a great experience and recommend Chris Weigand and Billion to anyone looking for their next vehicle.

Kevin as always was awesome. Heather also stepped in at the end and helped me find a solution. All in all AMAZING customer service!

Everyone was very nice. The service was great. Didn't take long at all. Definitely be back.

I had a recall on my backup camera, standard stuff. While my truck was there, I asked them to look at some marks on my front passenger door. They inspected it, said it looks exactly like someone tried to break in, and adjusted the door and told me to get a paint pen. The cost for the extra work not included in the recall? $0.00. Thank you!

I have to give a give an excellent review to the Nissan service department in general however more specifically Kevin Kavanaugh. Kevin is always prompt, efficient and professional. He is so helpful in answering my questions, arranging my transportation, and making everything as convenient for me as possible. He is a real asset to the department and business as a collective. Thanks Kevin!!

This place is horrible to do business with got a 2016 nissan nv last year went to upgrade with new and 4x4, ours had 10500 miles only wanted to give half of what we paid obbisally don't hold there value, and during the process my credit got ran before I authorised anything to be done no signature to say ok, and then the manager argued with me in the show room about them doing so, the sales man was good and different from the back wagon I was working on the car with over phone and email, last car I will ever buy from nissan ever, we got a ford transit van the next week after doing some research, and they gave me way more for my nissan than the dealership I got it from, never do business with this dealer ship!!!!!! I have contacted the gm last week about this still have not heard from them, but that's ok, buyers beware

Mark and Sam are terrific! Best car buying experience ever.

It was busy in the service department last Sat. but my technician, Doug, was able to diagnose my car's issue and fix it in a very reasonable timeframe. I was treated with courtesy and respect - as always!

We dealt with Annie for our purchase of two NV200 vans and the entire process was completed in a few phone calls and emails and everything went as expected. We enjoyed our experience and would recommend doing business with these fine folks.

Gotta say, I thought I was buying from Dave Smith in Idaho but... Billion not only beat their deal but blew me away with Customer Service!!

Mark Campbell and Andrew are true professionals, I d call them friends now...

A Lasco
Belgrade MT

My wife and I had the best experience leasing our Jeep Wrangler Rubicon with Billion/Jeep. From one initial phone call going through the numbers to coming in that same night to complete purchase/lease, drive home in the new Jeep.

I've been leasing cars every 3 years or so for 25 years. This was one of the best experiences I've ever had. Justin/Sales Manager and Mark/Salesperson, were straight shooters from the start, numbers never changed, no shell game, and even offered us "better" financing rate once we were there.

I can't recommend them enough. We had the opposite experience in town at other dealers/sales people.

Very clean and organized company as well as extremely respectful staff. Did not feel pushed or uncomfortable in anyway as is common at other dealerships. Very thorough showing of the vehicle. Not a single complaint. Would highly recommend Mike Tiberi.

Excellent car buying experience. Mark was very polite, helpful, and service oriented. First vehicle I have purchased from Billion, but based on this experience it most likely won t be my last.

Kassie was amazing to work with. She was extremely accommodating. My husband and I both agree that the detailing, although very nice! but also" very expensive". Otherwise I was very happy. I wish we could figure out why I still get a rattle noise through my heat vent. Thanks for everything :) Laurie

Super experience! The service Manager was nice and communicated with me about our vehicle. Kevin also communicated with me when it was at the dealership. Thank you so much!

We went to another place that didn t listen to what we needed for price me needed it. Billion not o my found is a car but gave us other options to help us afford it. Thanks Billion!

Was an amazing experience from the minute I shook Mike s hand till I signed the dotted line with Brandon. Thanks Billion was more than just a stress free experience-it was pure pleasure and excitement.

Kevin

This is the 4th time in 2 years my family has done business with Billion. Dain Kovash and the crew are always pros and treat everyone with respect. In fact I visited another local dealer this time before I made this purchase and when I voiced some concerns to their management the other dealer's response was unprofessional and they wanted to be right rather than helpful. Nobody beats a Billion deal and they are my go to.

Mark Campbell is very helpful, knowledgeable and friendly, I recommend him for a great sales experience.Billion is the best! Thank you!

Dain Kovash made ordering my new 2021 Jeep wrangler as hassle free as possible during a pandemic. We were able to do everything over the phone and email which was really handy since I live in Red Lodge. Dain even came in on his day off so I could pick the Jeep up from him since I only had one day to make the drive to Bozeman. GREAT customer service, He was very informative and awesome to do business with. I am extremely happy with my new Jeep and would recommend Dain and Billion auto Group for your next vehicle.

My vehicle had an issue on a Saturday, they were closed, I dropped it off over the weekend. They had it fixed and ready to go before noon on Monday before I even had time to call and explain why I dropped it off. Love Billion and their staff! Will use them for years to come!

The work on my vehicle was done quicker than expected. It was a recall and they took care of it with no hassles.

Andrew Klipper and sales associate Ann Kjerkin were very accommodating with their knowledge of my vehicle purchase..Still trying to overcome credit obstacles from a divorce 7 years ago,my sales people were able to power through and make sure that I received the best deal..
I highly recommend that anyone looking for a new vehicle, begin with Billion !
Kudos guys. Eric Sea Bozeman, Montana

Kassy is really helpful and I appreciate her follow up and customer service. I also love the ability to text with her to know what needs to be done and for updates on my vehicle. That is such an awesome addition both from software and Kassy as a team member for you at Billion Auto!

I received excellent service in response to a recall on my 2002 Pathfinder. Everyone was very helpful.

Did it all over the phone and I'm very satisfied with my vehicle, very easy people to work with.

We were referred to JC Billion by my sister inlaw who had a good experience buying a car there we also had a great experience everyone was friendly and helpful it was a long day of car shopping about 4 hours and we had our 4 year old daughter with us I can't say how helpful and understanding everyone was to let her run around and play in the dealership and even to play scavanger hunt with her thank you all for making the process easy on us!

We bought our new car online. We knew what we wanted and they were offering a great online price. We were able to fill out two application including the financing online. The following day we signed the final papers and picked it up. They sent us a personal video of a walk around before seeing the car, and then spent plenty of time going over all the added features.

Everyone made this process so very easy. Dane and Brandon were fantastic, buying a car can be very stressful. They explained everything and were so caring! Thank you!-

We bought our HVAC work van a few months back and it was a very smooth transaction. Sam was great to work with.

Great seller if you are looking where to buy a Car..A+++

The people at Billion were very friendly and very helpful. I would buy from them again and recomend them to my friends and family.

Process was straightforward and transparent. The salesman I worked with, Mark, was professional and very helpful in getting information about the vehicle, as well as during the purchase process. The dealer recommended extra packages that were relevant to what I was going to be using the vehicle for, and did not pressure me to buy if I didn't think they were necessary. Overall, a great experience.

Great people and great service. Thanks for helping me find the perfect truck!

This is the second Jeep we have bought from JC Billion. What a wonderful group of people to buy from. Special thanks to Tanya for being such an amazing sales rep. She was personable, responded to phone calls in a timely manner, and was so knowledgeable in her service. She had an amazingly contagious personality that made our experience so great! Thanks for all u did for us. We will definitely buy another from her again.

Excellent sales. Annie Bjerkin was great in getting my son a car!

I arrived half an hour early for my appointment because I did not know where the dealership
was located, and I was greeted warmly by the young lady in the service department and told that was no problem, I could get right in. She took me to the waiting room and said I could wait there until it was done. Everyone was very helpful and courteous.

We bought our HVAC work van a few months back and it was a very smooth transaction. Sam was great to work with.

Very helpful professional team! They helped us try to come up with a solution to my son's lost key fob to his car while attending a wedding in Bozeman. They really went above and beyond for us in a very kind manner.

Mike Tiberi was awesome! Everyone we spoke to treated us great!