Very poor experience using the Gett app for the first time in Israel. Two drivers in a row accept our ride and start charging without picking us up. No single way to cancel afterwards. Customer service is not picking up the phone. Will delete this app immediately.
This service is awful. These are not independent drivers, they are taxi drivers. They prey on tourist and act like they can t find you so that you will cancel and they charge their fee. It is literally calling the standard taxi. Service is absolute trash and when you try to contact customer service...
First and last time I use this application.
At least in Tel Aviv
1) The driver confirmed that he picked us up15 min before he actually did it. So the trip showed in process while I was wondering why...and if he was actually ever going to show up
2) I was charged an additional 20us$ (50isl) fo...
DO NOT USE THIS APP!!!!!!!!!!!!! I WAS ALMOST ASSAULTED/PUNCHED BY A DRIVER TONIGHT IN TEL AVIV BECAUSE OF A MISTAKE THE COMPANY/DRIVER MADE AND CHARGED FIFTY SHECKELS FOR THE PRIVILEGE.
The driver connivingly, apparently, "cancelled" my reservation shortly after picking up (after a quick joyride...
A shocking experience. There are drivers who are not qualified to drive at all. The last driver who drove me threatened me and violated the Ministry of Health rules, in addition to insisting on not running a counter.
Customer service does not exist. Complete disregard for the consumer.
very poor experience with Costumer support Service, been trying to figure out why my cc is not accepted. Over 30 minutes on hold, and nothing
You don't want to use a service that has hidden fees and allow the driver to charge you more over the total (of course, it is "legal" and written in the contract).
Go to Yango - at least they are honest and show you the real price prior to the ride
Service is not good, charge a reservation fee and do not specify it by booking a taxi (even from the airport).
You charge me twice and you don't respond to emails and messages and phone calls.
Customer service does not exist. Complete disregard for the consumer. It is better to download Yango
Service on the face. The taxi cancels after being sent time after time.
Really bad customer service- not taking responsibility for the drivers that over charge.
Not trying to help or preserve the customers.
After few years of using gett I finally had enough and will never use them again!!
Don t use them from TLV airport - the NIS 160 fixed rate to central Tel-Aviv is a bluff. I m not sure even how it s legal. With the hidden fees it s NIS 175 which is 35 NIS more than the local airport taxi provider. Don t use Gett.
The offices are accessible in terms of elevators, entrance, disabled services in the building, an inspirational loop in the lobby
I called a taxi Gett, it had to arrive in 2 ', I see on the map that the taxi is not going in my direction and that the time goes to 5'
I call him and he answers me coldly: No I do not come, find another taxi. The taxi driver did not even bother to cancel the race on Gett.
No serious and no Gett h...
The drivers canceled pre-determined trips when they were not suitable, I ordered a ride to the evening before the trip. The pick-up was set at 7:15 AM, at seven I got a message that the driver was on the way, five minutes later, a system told me that the ride had been canceled and there was no other...
They took the money although there was no trip! Cheating on the face!
Worst customer experience when it comes to ordering a ride ahead.
No phone customer service only web chat which is a problem for those who don't write hebrew .There should be a telephone customer service.
She was singing. The driver finds another ride and just does not arrive. Transfer you to someone else and write them in 2 minutes and the man arrives after 12 minutes. Cumulatively with that did not reach 17 minutes waiting
Divorce Divorce is a tin company not interested in its business clients at all. Their customer service is under all criticism, does not answer emails and does not cooperate in chat either. Allowing customers to wait 3-4 hours in chat and even then not helping. Refuse to give a contact phone on Faceb...
In fact, without warning or explanation, I see an e-mail sent to me later that the price has risen to NIS 150 - the driver added a tip to himself, and unclear additions such as a third passenger (daughter 6), 17 NIS, a suitcase, and more. In the case of a trip to Ben Gurion Airport - an unreliable s...
I like this taxi service, but ..... Very often the app tells me it cannot find me. Once the driver stopped a half block away in the pouring rain and refused to back up. one the driver went to the Old City when I was in the German Colony. Today I tried to use their app to file a request for them to ...
A superb taxi service (am not sure why there are many bad reviews). I use the app often (in Israel) and it makes it extremely easy to order a taxi wherever I am or when all other taxis are occupied, and it's convenient to have the option to pay with a credit card.
Does not recommend poor customer service at all and requires a product return no matter what
A ceremonial divorce for me is a place worthy of getting five stars ... and I still think there is room for change for the benefit of the drivers ....
I was simply deceived. In Israel, in the city of Lod, he paid in cash for the trip, and then he saw that they had removed the same amount from a visa.
Terrible company; they take no responsibility for their drivers trying to essentially steal money from people by blocking the meter and lying about the total charge of the ride.
There is another company that is more trustworthy than Gett.
Shocking customer service. There is no way to get a human response.
A company with great potential. But the service is not good and unfortunately the taxi experience became unbearable
Payment has passed twice. The driver asked for cash. A day later we saw a withdrawal through karts ashrai. is it a new practice of earning ???
I have used @gett many times and had no issues except this last taxi ride was a horrible experience. I input my address and destination which was the . The driver was following the gett gps and we ended up driving around Tzfat lost. I ended up paying double the fare and missing my bus...
I ordered a taxi for my girlfriend. At the end of the trip, the driver took 53 shekels in addition. I was deducted from the credit.
This is a company that manages customer theft and fraud, again and again I find that it is disproportionately charged and not as instructed, there is no supervision, drivers cancel after 10 minutes of waiting in the rain, the only response of the company - that is not their problem.
Especially reco...
Plenty of good, decent drivers- but if you do have an unpleasant experience or miscommunication, do no expect an iota of customer service or credit on behalf of Gett. The passenger is almost always at fault and they are not looking to service their customers. Today I booked a Gett for a location 5 m...
I am being blocked from using Gett because of a 1 agurat mistake on their part - they are the ones who charge my account
And it is impossible to speak to a human being!!!!!!!!!!!!!!
35, , , , 50 ,
The app does not have the option of knowing the price of the trip, it turns out there is no fixed price driving a passenger counter there like a turtle on purpose 60-70 kms on the intercity road !!!! I would pay half the price, if the driver is not willing to go without Mona do not travel with him !...
It is impossible to reach a service rep by phone. I will NEVER use this company, EVER!!!!
Expensive, most time drivers do not speak english or can not read adres in other writing then hebrew. Customer service gives no service . Please take other taxi in Tel Aviv.
Great application but poor customer service. As a business customer, I do not get a service from them. I try to talk to them on the phone, but they only refer me to emails and say that there is no business center!
A driver canceled the truck and shaved the customer for whom I booked a taxi. Download it from me (registered I did not arrive).
Moving to YANGO
It used to be great, now it seem that the worst drivers work for gett.
This Gett taxi service in Tel Aviv, Israel is a disgrace. The app is VERY basic compared to Uber, and also the quality of the taxis is generally lower (one taxi was literally full of garbage/trash). The worst thing is that we were ripped off twice by taxi drivers because they manually enter the fina...
I booked a taxi to the field can't get a permit, whether there will be a taxi on time or not
Your customer service is unanswered. If I do not receive an answer please cancel the trip
Charged me for a ride I never took and refused to answer me when I tried to resolve through customer care. Totally unresponsive. It was only $10 but it s the principle. Be very careful of these guys, they have really lowered their standards and consistently mess up
"To improve service and mass availability, as of May 1, 2018, the Company's booking fee policy will be updated, so that drivers using our service may charge a fee of NIS 4.80 on each private trip booked through the app - 24/7 , In accordance with the supervision order "It is also so difficult to get...
Great company, the service itself have room for improvement but it seems that they try to make it work for everyone.
Awful I came across such disgusting service only in Israel. Insolent drivers! The company in which I work called the taxi staff, it was the beginning of the first night. One driver refused to drive to the place where we were waiting for him, explaining that it was not profitable for him to take thre...
Customer service takes time until they answer and you can not talk by phone
You set an order for tomorrow 7:30 to go to the airport. The travel shows in you future trips. Gett advises that they will send message in the morning.
Nothing arrived, I get into the future trip 15 minutes before 7:30 to realize that the App did nothing and searched the next 15 minutes for taxi wi...
Can't get service, so write here that they knew to be careful.
They charged me ten shekels for a trip that did not take place! Could not find me a taxi, so I canceled the application and turned to another company. I then saw that they charged me money for canceling a trip even though I could not fi...
Service on the face! The courier takes an order, cancels it and does not inform. Customer service without human response - chat only. When trying to enter a credit number for an app it will not necessarily work. Save yourself the time and heartache and do not use!
waze , ( ) 110 " 160 " .
* , gett 50 " ...
Impossible to reach, I pay in cash and I am taken from the card, poor service
Terrible experience of riding a cab where I had to load our suitcases in the trunk full of garbage and even worse one trying to explain to their customer support that this is not ok
Tuxi office is located in Ramat Hahayal under the Sholir Shammam office is wonderful and has a wonderful crew travels all over the country to all places
The sixth time they charge me money and block the app. Suddenly the app called a taxi in my name ... Interesting .. When I slept at all and the phone was on the dresser ... And then I discovered that I was charged for traveling when I slept at all !!! robbery!!! Shame !!!
And customer service. Shoc...
They took me to the wrong address despite me putting the right address on their search engine. The driver tried to confirm the address with me and it was all in Hebrew. I told him the name of my hotel and the city Ramat Gan and he kept saying something else in Hebrew. I told him whatever address I p...
When a company gives such a poor service. Without a telephone answer, with laconic and automatic answers, it is no wonder that her messengers do what they want .... cancel trips and are not committed to the mission to which they were invited
Terrible customer service !! Do not get close!
We guarantee a discount of NIS 20 for first trips,
Working in the eyes, it turns out to be "subject to regulations" and planning you must go alone.
Delicious.