FRIENDSHIP FORD

4.4 · 417 reviews
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Marvine Goss
Reviews 1
2020-10-28 06:40

Since moving to Johnson City, I have had all routi...

Since moving to Johnson City, I have had all routine oil change services on my Volvo performed at Friendship. They are excellent! The service was quality, fast and friendly! I would highly recommend Friendship in Bristol for all of your car service needs!

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Anthony Mangrum
Reviews 1
2020-10-26 21:46

During recent extreme cold weather, the message ce...

During recent extreme cold weather, the message center on my vehicle warned to check the air suspension so instead of going to my usual local mechanic I brought the vehicle to Friendship Ford Service department, I was told there would be a $100.00 diagnostic fee and I was good with that. I received ...

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Nate Dev
Reviews 1
2020-10-26 04:35

After a recent accident that totaled my previous c...

After a recent accident that totaled my previous car, I was recommended to check out Friendship Ford Hyundai Volvo of Bristol where I spoke with the saleman Lucais. He was a very friendly car salesman who was completely understanding of my situation and although I was not ready to purchase due to th...

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Kristi Jennings
Reviews 1
2020-10-26 03:16

Our car buying experience with Adam was the best w...

Our car buying experience with Adam was the best we have ever had. We had contacted him a day or so prior to our arrival in order to give him an idea of what we were looking for in a car. Not only did he deliver all of our requests, he found the perfect car for us at a lesser price than we anticipat...

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Joshua Cantrell
Reviews 1
2020-10-26 00:24

Bought a Ford Certified Preowned 2014 F150 there i...

Bought a Ford Certified Preowned 2014 F150 there in June. The sales person was nice and the experience was fairly painless. When I got the truck home, I noticed that there were three or four 1/4ish inch holes drilled in the bed of the truck. I called the sales guy back and asked if they had notic...

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Mike Crabtree
Reviews 1
2020-10-25 05:05

After recently purchasing my new F150 at Friendshi...

After recently purchasing my new F150 at Friendship Ford. I would like to say they really made the experience a enjoyable one. Both Anthony and Adam, have a very high level of knowledge of their product. They make the process of purchasing very efficient.!! With the cost of these Truck's, and the te...

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Ashley Crowe
Reviews 1
2020-10-24 23:19

I recently bought a 2016 Ford Fusion. I would just...

I recently bought a 2016 Ford Fusion. I would just like to say how awesome my experience was! Heather Myers and Brandon Caldwell was so nice and worked so hard to get me a great deal! Thanks to Heather and Brandon I am driving my beautiful new Ford! Thank you guys for your kindness and hard work. Be...

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David Jones
Reviews 1
2020-10-23 00:49

David Minor and Brandon Caldwell are rock stars. T...

David Minor and Brandon Caldwell are rock stars. They were professional and helpful the entirety of the sales process, and I was not an easy customer to deal with. I highly recommend Friendship Ford / Volvo to anyone in the market for a new or used car.

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James Gammon
Reviews 1
2020-10-22 18:21

First off I would like to give five stars for the ...

First off I would like to give five stars for the sales staff namely David Murray. I had a great experience, no pressure sales attitude. I have owned my new 2015 Ford F150 for 7 months and I am very satisfied with it. But then again all I have ever owned are Fords. I have bought all my new Fords fo...

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Leo Icenhour
Reviews 1
2020-10-22 04:21

Excellent customer service and friendliness by the...

Excellent customer service and friendliness by the Friendship service department team. Brought in my vehicle for some recall work and was completed in a timely manner. Thanks to Matt Bryant for excellent customer service. I'll be back!

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Michael Stoots
Reviews 1
2020-10-20 21:53

I've never been happier with a dealer. My wife and...

I've never been happier with a dealer. My wife and I recently bought a F-150 here. Our salesman, Matthew McCracken was extremely friendly and knowledgeable. Their prices were much better than other dealers. We love our truck and will definitely go to Friendship for our next vehicle.

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Amberly Dickenson
Reviews 1
2020-10-14 14:48

I love the people who work in Friendship Ford Serv...

I love the people who work in Friendship Ford Service department but over all I have my 2013 Ford Escape. I was over priced the vehicle looking back at it now and have had nothing but problems since I have bought it. It is constantly having to be worked on. I will never own another ford again.

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Danny Sparling
Reviews 1
2020-10-12 19:21

My Focus RS

My Focus RS

Friendship is an amazing dealership! They don't jack up their prices like a lot of other dealerships with this fee and that fee and another fee. What you see on the window sticker is what you pay. We bought a 2013 Explorer Sport from them and now this 2016 Focus RS. Ford kind of d...

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Gigi Long
Reviews 1
2020-10-11 12:10

Overall, my experience with Friendship Ford was a ...

Overall, my experience with Friendship Ford was a positive one. I called ahead concerning a vehicle I saw online, and the salesman was upfront with me about it being in the shop and suggested another vehicle (same model) that they had on the lot. When arriving there, the salesman had two vehicles ...

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Virginia
Reviews 1
2020-10-08 11:03

If I could give 0 stars, I would. I am traveling f...

If I could give 0 stars, I would. I am traveling from out of town when my car unexpectedly broke down on Monday evening. I had my car towed to the dealership and called first thing Tuesday morning. The car had apparently been left at the wrong location and after multiple calls to the tow company & d...

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Dennis Winegar
Reviews 1
2020-10-06 04:47

This place is the epitome of what people expect! ...

This place is the epitome of what people expect! You are ALWAYS greeted with a smile and kind words! They go above and beyond in making sure it s done correctly the first time! Danielle, Jenni, Frankie and Aaron are top notch! The service manager strives to have the best service department in th...

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James Wetherington
Reviews 1
2020-09-25 03:48

I had an emergency repair done here at Friendship ...

I had an emergency repair done here at Friendship Ford. They were straight forward and helpful with me. I was in a position that I didn't have much choice on where to go but they didn't take advantage of my situation. I would recommend them for repairs and service of your vehicle.

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John Ferguson
Reviews 1
2020-09-23 05:41

The buying experience was spuratic. The salesman w...

The buying experience was spuratic. The salesman was very busy running between 2 other customers and allot of information was left out and lost in the run around. The $798 charge for First Place Car Care is a rip-off and was an unknown until after the sale. I was asked to sign papers committing to b...

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Tammy Lancaster
Reviews 1
2020-09-22 08:01

So far, terrible. My daughter purchased her first...

So far, terrible. My daughter purchased her first vehicle here Friday. We drove in from North Carolina to purchase the truck. They would not fill her gas tank based on "used car policies", but did manage to put a couple of dollars more in the tank before she left. Her windshield wipers broke apa...

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April Blevins
Reviews 1
2020-09-21 12:22

We shopped around for a truck for over a month. Fo...

We shopped around for a truck for over a month. Found one at Friendship Ford online and inquired about it. Johnny Necessary called me and was so nice and was happy to assist us. We have bought many vehicles in the past and this dealership by far surpasses them all!!! The finance manager(don t remem...

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Brian Douts
Reviews 1
2020-09-21 08:00

The sales team I worked with provided me with many...

The sales team I worked with provided me with many options and worked hard to find what I was looking for. They took their time and I was very pleased with how I was treated. I would definitely recommend buying from Friendship Ford.

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Greg Dugger
Reviews 1
2020-09-21 07:05

My experience in dealing with friendship Ford in ...

My experience in dealing with friendship Ford in Bristol Tennessee was wonderful . My sales person John Necessary was professional and helpful in every way, and I can t say enough good things about Aaron Ebarb as well. I love my new Tundra and would recommend anyone looking to purchase a new or us...

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Faith Freeman
Reviews 1
2020-09-20 01:37

I had service to my Volvo XC90 at Friendship Volvo...

I had service to my Volvo XC90 at Friendship Volvo recently. The Service Department checked the sensor that was causing the issue, fixed the problem and checked an additional issue that I had not mentioned when I had scheduled the appointment. They had me back on the road in no time. The Service ...

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Robert B.
Reviews 1
2020-09-18 17:39

"I've been looking for several weeks to purchase a...

"I've been looking for several weeks to purchase a new (to me) car. I saw a couple of ads about other customers satisfaction with Friendship. I decided to give it a shot. I emailed with Cassidy about the Dodge Journey advertised, she replied very quickly. Had a test drive scheduled same day with Doy...

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Kris Stephenson
Reviews 1
2020-09-17 16:07

Friendship ford made our car buying experience won...

Friendship ford made our car buying experience wonderful. They treated us like they actually wanted us to come back. I know most dealerships say thats what they want but once you get to the paperwork stage thats where it ends. They did everything they could to make sure the next time we purchased a ...

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Dawn Rogers
Reviews 1
2020-09-13 15:20

Shortly after leaving from a routine oil change my...

Shortly after leaving from a routine oil change my SUV overheated. I was on the side of the road in a storm, Frankie Allen in Ford service called a wrecker for me, had a loaner car delivered to me roadside, kept in constant contact with news on my needed repair. He was so helpful and courteous thr...

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Jonathan Mullins
Reviews 1
2020-09-11 00:21

Had an issue with their record-keeping in the past...

Had an issue with their record-keeping in the past, but they reached out promptly and made it right. Still wish they had loaner cars while service is being performed, but Anthony in the service department stepped up and fixed our issues. Thanks again

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Wv Miner
Reviews 1
2020-09-09 00:54

I tried buy an f150 and had everything ready to go...

I tried buy an f150 and had everything ready to go, already approved financing and everything. So I take a day off work ( next day) to go pick it up and they sell it from under me. They told me I could put a deposit on it if I couldn t get there til next week so I didn t think I would need to for ne...

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Marie Blevins
Reviews 1
2020-09-08 12:09

I have purchased several cars in my life and the e...

I have purchased several cars in my life and the experience I had with Friendship was the best experience I have ever had buying a car. The whole process was stress free. I highly recommend Friendship Ford to anyone looking for a new or used car. I love my mustang GT!!

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Brian Mills
Reviews 1
2020-09-04 05:37

I thought our salesmen and sales team was very fai...

I thought our salesmen and sales team was very fair and honest. The whole process was quick and pain free. Using communication techniques such as the internet and email, our salesman was on his game and he beat all other salesmen from other dealerships to making a deal.

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Patrick
Reviews 1
2020-09-02 00:32

I bought a new Mustang from Friendship Ford today ...

I bought a new Mustang from Friendship Ford today and I'm very happy with it! Josh, Aaron, and Shane made it a great experience. Josh took great care of me, even following me all the way to my house to drop my truck off and bringing me back to Friendship to pick up my car. The entire experience was ...

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Adam Davis
Reviews 1
2020-09-01 23:45

Well, our MKT has been at Ford MANY times since No...

Well, our MKT has been at Ford MANY times since November. They seem to have a serious issue with diagnostics. It takes weeks to properly identify an issue and then they bandaid it to fix it at first. My car was just returned again, and they had it three weeks this time, to replace a hose. I complain...

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Susan Rutter
Reviews 1
2020-09-01 21:18

Terrible the works package was 49.95 and then the ...

Terrible the works package was 49.95 and then the service rep told my 65 year old wife that the coolant system needed a flush which was 180.95 and then told her rear toe was out 99.95 so the oil change cost me 345.63
I looked at the tires tire tread looks good on all the tires these are the origina...

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Amber Hatcher
Reviews 1
2020-09-01 20:16

Had an awful experience here. Customer service is ...

Had an awful experience here. Customer service is awful. After you buy they won't help you with anything with any problems. Would NOT recommend buying any vehicle new or used with them. Horrible horrible dealership.
& Yes I spoke to the staff about some of the problems I had after buying my car and...

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Susan Reid
Reviews 1
2020-08-28 12:59

Great experience recently at Friendship Ford! I f...

Great experience recently at Friendship Ford! I found a vehicle on line I wanted on their lot. I really do not like the process of buying a car but David Minor with Friendship Ford made it absolutely pleasant. I recommend this dealership if you are looking for a vehicle - you won t be sorry. By th...

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connie church
Reviews 1
2020-08-27 12:01

My husband and i just bought a 2016 f-150 from Fri...

My husband and i just bought a 2016 f-150 from Friendship Ford. This was our first time buying from them. It was great. Everything went great! Johnny Necessary is a very professional salesman... There was never any pressure and we were never rushed . Great group of people to work with!

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Mike Mims
Reviews 1
2020-08-26 23:23

While Friendship Ford is nearly a 2 hour drive fro...

While Friendship Ford is nearly a 2 hour drive from home, they have an excellent website that's not polluted with annoying pop-ups and aggravating gimmicky features and misleading numbers or photos. After having settled on a specific truck model and shopping at my local Ford dealers, I spend 10 minu...

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John Chandler
Reviews 1
2020-08-26 11:12

Nothing but bad service. Had several issues when p...

Nothing but bad service. Had several issues when picking up my car. They did not do all the work I requested. Did not do the recall work they said they would do. And the staff had no clue how to do their paperwork. I guess them a 2nd chance to do the work, they did the recall work but still didn't f...

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Brooke Riske
Reviews 1
2020-08-25 01:14

We had a great experience with Friendship Ford. We...

We had a great experience with Friendship Ford. We were out of town buyers and Michael Chambers worked so well with us over the phone. He and Craig Layfield were friendly and accommodating. We purchased a great vehicle and plan to return when it's time for another purchase.

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Bob Peal
Reviews 1
2020-08-24 18:33

The guys in the service department went out of the...

The guys in the service department went out of their way to make sure I could get back to work as quickly as possible. When my car was ready they took the time to talk with me about the new S90 and hook me up with a sales representative.

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Paul Clifton
Reviews 1
2020-08-20 22:51

My Wife and I drove over from Otto NC which is abo...

My Wife and I drove over from Otto NC which is about 4 minutes from the Georgia line to buy a car we saw on their website. The staff was friendly and helpful, and we drove home in the car we came to look at without any pressuring us to look at any other car. We will be doing more car buying here i...

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