Worst customer service ever! They will lie to you and tell you they can do stuff that they can't just to get your money, then have you wait for weeks saying they are working on it only to come back and say it's extra $$ and all the CSR Reps are in the philippines. It'd be nice to train and hire Amer...
We have had Five9 for the last couple of years for our technical support team, warranty and inside sales teams. It's been a great tool for our teams and I find the IVR management very intuitive and easy to work with. Customer Support is awesome - patient and informative team of support reps. Agree ...
Other than modernizing their interface I wouldn't want to change a thing. We have been with them for 7 years now and I can't tell you how amazing their support is. They are attentive, professional, and never drop the ball. Pit bulls when it comes to getting the solutions you need. Some things like i...
The best company to work for ever! They actually care about their employees.
I Have been working with Five 9 for about 2 years and I have never had a disappointing moment with them . The support and service is very quick . The service they provide has made our company grow significantly . I would recommend Five 9 to any company looking for growth.
Great company! The customer service is amazing - very helpful and friendly staff. Software is easy to use and very user friendly. I would highly recommend five9!
I've been using Five9 for 4 years now and am extremely happy with the cloud dialer.
Love it!
Pricey, but worth it. There is a direct correlation between our sales rising and Five9 being implemented. The system is so extensive and is way more than the average Joe would need. However, if you care about analytics, predictive dialing, and an on-board CRM you will not find anything better (I've ...
At first glance a great solution. We were assured the system integrated with our CRM, Zoho seamlessly. Several attempts and many many hours of phone calls and it turns out the system did not integrate as well as promised...which is absolutely OK under many circumstances! The issue is they will not r...
Conference calls disconnect everyone on the call after 45 minutes on a paid subscription. Not only have I been paying for months for a subscription to the conference call software but I have also been trying to get support to help resolve the issue. Support sends me to sales, sales sends me to suppo...
I would not recommend them as a company or the software itself. They were billing our agreed upon rate, then we reduced our 'package', and afterwards they started billing us hundreds of dollars for 'sales tax'. When I explained that they should not be charging sales tax to a Canadian company, consid...
We have been using FIVE9 in our Contact Centre almost two years now, and the guys have been responsive to us, cooperative and they understood our needs when challenges occurred. They have shown great progress in developing user experience and are continuously working on upgrading their system.
Five9 delivers features and functionally that many other companies do not. However, the system is outdated and does require someone very technical to manage. I have no idea why others are saying the Tech Support is good, because in the years we've been calling in to the hotline for support has alwa...
Five9 customer service ROCKS - anytime you call they will take the necessary time needed to work on ANY issue with you and do a screen-share if needed. Really happy with their service.
I have worked with many ACD systems throughout my career and I can say that Five9 is one of my favorites so far. We can easily setup API's with our internal systems to make the agent transitions seamless. Admin interface is smooth and easy to navigate. Since Five9 is cloud based I can also troubl...
We have used Five9 for our contact center for about 2 years now and have great experiences with them. The reporting, although a bit complicated to set up, has great features and ability to find what you need quickly, once you have what you need set up. We have always appreciated the 24/7 Customer Su...
A great solution for managing calls to your call center. A great solution to mix in office and out of the office employees.
We've recently moved to Five9 from a on-premise telephony solution & everything has been rock solid. Voice quality is A+. The platform is very simple to manage and is rich in features & functionality. We're looking forward to further integrating the platform into our business.
Five9 has given us the ability to transform our business from a small struggling construction company to a thriving business. The pros at Five9 got us set up quickly and training our agents was easy. Our Implementation specialist, Arjay was great and our account manager Jasmin is terrific. Highly re...
Five9 has been great to work with. Software is useful and easy to learn. The account managers have all been helpful and kind. I can not recommend Five9 more.
Have only been a user of Five 9 for a short period of time but the customer support is outstanding.
Great platform to use for internal and external teams. Nothing but great things to say about their support teams. No VPN needed and very easy to setup.
Five9 has been a great partner since implementation in March of 2015. Five9 services played a significant role in helping our organization achieve back-to-back record years. Five9 support is responsive and easy to work with. Based on my experience Five9 is best call center platform out there.
Used Five9 for a little over 3 years. Five9 has robust and customizable reporting, a simple agent interface. no expensive equipment required, very supportive and available Customer Service. Their Customer Service Technical Support Team is so responsive no matter the time of day or night. Thank you
Five9 is a great product and has great customer support. With Five9 we are able to make our call agents much more effective. Anytime we need assistance, the support team is always very prompt and helpful. Thanks Five9!
It was very easy to set up. Their customer service and follow up is great. The product is robust but easily configurable for our needs.
Five9 ripped me off. A salesman by the name of Mark Braga assured me that their system was compatible with ours. We waited weeks after prepaying just for the information needed to configure the two systems. This information was supposed to be available within 1-2 business days. In fact, the tech dep...
This company will email SPAM you as if you requested data from them Shady. I would avoid.
We have been using Five9 for almost five (5) years now. We are very pleased with the product as well as the support. We have seen an improvement in the caliber of the Technical Account Managers (TAMs) some of whom were previous Five9 users/administrators. Their responsiveness to issues is great. The...
Five9 Products are Great. We use them for a Cloud based IVR and switched from on premise Cisco many years back. It is nice to have frequent updates and a vendor that manages all of the hardware. Customer service has been great! I highly recommend them if you need an IVR system and they integrate wit...
We have had Five9 for many years now- their support is top notch, available to assist any time you need them, They have been known to "nickel and dime" with respect to add-ons which can be a turn off but generally we are satisfied with the product.
We have been using Five9 for about 15 months. We a medium size call center. Great software, great customer service. Easily customize-able and api makes it easy to integrate with other services.
We have been with Five9 for more than 4 years and their customer service is great! You don't have to wait in a queue to get to their tech support, and they want to help you. The administrative tasks are fairly easy to pick up, and if you're not sure on how to set things up, they will help you. We mo...
Have had a great experience using Five9. Implementation team has been great.
Five9 allowed me to create a centralized call center with 50 agents and 14 local smaller call centers at each of my local offices. Their out of the box product suite was exceptional. I was able to seamlessly blend inbound and outbound predictive dialing with relative ease. We were also able to in...
Used Five9 for almost 4 years, from 1 agent, to 250+. Five9 has robust and customizable reporting, a simple agent interface, no expensive software or equipment required, very supportive and available customer service. It's quickly scaleable and great for small, medium, and large call centers.
We have been using Five9 for a few years now and it is still doing exactly what we want it to do. Isn't the most attractive looking application but if speed of contact is important in your business, Five9 will exceed your expectations. Technical support is reasonable and customer service is great.
We have been with this company for over 10 years. The service is very simple to administer and highly reliable. In our environment we do not utilize 10% of the functionality the software is capable of, but it does what we need very well.
One of my associates asked me why we were still using Fiv...