Five9 delivers features and functionally that man...

Five9 delivers features and functionally that many other companies do not. However, the system is outdated and does require someone very technical to manage. I have no idea why others are saying the Tech Support is good, because in the years we've been calling in to the hotline for support has always been frustrating. No matter how simple the issue, you should always expect an hour on the phone even if you've performed all the troubleshooting yourself. The new Web version did not seem to be fully tested before rolling out, and then they wanted to bill us for testing for them. As stated before, there are integrations and features that other companies can not provide, although there are many features that other companies do provide and they don't. Needs better reporting, ability for users to know auto dialing is happening (perhaps a queue), and overall ease of setup.