Five9 ripped me off. A salesman by the name of Mar...

Five9 ripped me off. A salesman by the name of Mark Braga assured me that their system was compatible with ours. We waited weeks after prepaying just for the information needed to configure the two systems. This information was supposed to be available within 1-2 business days. In fact, the tech department wasn't even aware of what the system was or what to do. I asked around and was told by others in the business that, other than the wonderful Filipino customer service representatives, Five9 was not friendly to deal with. When I asked for a form of refund, Five9 refused to even respond to me. They kept the $2,000 we paid them and never delivered the service they promised. When I sought resolution through the BBB, Five9 denied everything and spun a story in response.

I would stay clear of Five9. I came to them as a friendly and honest client. They broke the law, lying to me to get me to pay for a service they could not provide. Terrible attitude towards their clients. At least call us back to investigate and "attempt" to resolve the situation. Crooks.