James Seaton

Review of Five9

We have been with this company for over 10 years. ...

We have been with this company for over 10 years. The service is very simple to administer and highly reliable. In our environment we do not utilize 10% of the functionality the software is capable of, but it does what we need very well.

One of my associates asked me why we were still using Five9 at our facility when the rest of our network of sites uses another solution. My answer was

1. Five9 works on our existing infrastructure (headset mic plugged into your computer and you are good to go).
2. Cost for the service is below the alternatives.
3. Performance and stability are exemplary.
4. If it ain't broke, don't fix it.