Jason Baruch

Review of Five9

Five9 allowed me to create a centralized call cent...

Five9 allowed me to create a centralized call center with 50 agents and 14 local smaller call centers at each of my local offices. Their out of the box product suite was exceptional. I was able to seamlessly blend inbound and outbound predictive dialing with relative ease. We were also able to integrate the software to our custom built CRM system to track call dispositions and make intelligent calling plans. The extended dialing strategy when used with ASAP dialing was a huge win for our conversion ratios. I would absolutely recommend Five9 to anyone with a large or medium sized call center.