Other than modernizing their interface I wouldn't ...

Other than modernizing their interface I wouldn't want to change a thing. We have been with them for 7 years now and I can't tell you how amazing their support is. They are attentive, professional, and never drop the ball. Pit bulls when it comes to getting the solutions you need. Some things like instant messaging are not a major concern, but really could use a facelift to become as useful as most modern instant messengers.