If their fiber is available at your residence, take advantage. Far less outages than Spectrum, as well as real time online support from a human. Support your local ISP, they do awesome things! Jesse did an exceptional job at fixing an issue in minutes!
Best internet ive ever had between other local people even compared to when I lived on the west side the options werent as good as this. Its fiber optic internet its 100x more reliable than cable and faster. You can see the scared competition in some of these reviews. If you want good internet go wi...
This is by far the best ISP in the Palouse if you can get their fiber service. I've had it for the past 2+ years and compared to TWC/Spectrum, it's magnitudes better. The 50/50 connection speeds are absolutely top notch and I rarely see them drop. All ISP's in the area run their backbone through Sea...
Good service in terms of connectivity, pretty competitive rates for what they offer, but the technical support is poor. I rarely get an answer or a call back during their business hours. Their hardware policy is an additional hindrance to anyone worth their salt in networking. Otherwise, not bad, I'...
Fast and affordable I live in clarkston wa never had any problems.
The best gosh dang internet in the area. Would recommend.
I absolutely hate this provider. We pay $80 a month for only internet services and it's very intermittent. I am quitti g them as soon as possible, because we called them and told them of our problems and they are still unwiling yo do anything to help us.
Outstanding internet access and technical support team.
Terrible customer service and rude! Wish we had another option, hopefully cactus will offer Internet in our area soon.
According to the signs, First Step is the WiFi provider at the Pullman-Moscow Regional Airport. It would seem embarrassing to advertise and then provide such poor service. Last Friday and again today, the WiFi strength was ZERO, nothing! Hopefully with all the airport renovation, they will also find...
Tried getting internet at our new house. Said they had to survey the area. Tried for a little over 7 weeks to get them out here and Aaron, a horrible customer service rep, kept saying the following week. They never came out to our house when they said they did. Also, had the audacity to say they cou...
Quality internet, great service. Had to switch from their service because my new apartment complex had free internet service but First Step is by far the best internet I've had in Pullman. If you're deciding between them and spectrum, trust me, first step is better and much more capable of working w...
If you like getting scammed you'll love this internet
I have tried and tried to get internet through these guys, since sadly they are the only ones I can actually get decent internet through. (As my only other option is satellite internet.) And well, apparently they don't want my money because they keep saying they will send someone to survey my proper...
My service has been down for 24 hrs no word or posts from them horrible service
I've been with First Step Internet in the Emerald Downs complex for nearly a year now and I must say they have wonderful service! Never really had a problem with connection except around finals time (due to many routers in one building) and even then, First Step was able to fix it within minutes! So...
Friendly, but constant issues with wireless connections. Told me to look elsewhere!
Put in a request for a fiber optic internet plan, they came the next day and quickly installed our service. Very friendly and local staff!
We've been with them for quite awhile now, it used to be fine but the last year we've had alot of times where it just didn't work and was just disconnecting and reconnecting. Talked with technicians many times and nothing is fixed and they're explanations dont make sense. Recently they say our servi...
After drilling a bunch of holes in my house I still have no internet. They claimed to have done a "site survey" and guaranteed that I would receive connection. So I cancelled my old ISP to setup the install with first step. The first step technician was rude and unprofessional. We suggested poss...
Had these guys as my Internet provider while going to school at WSU over in Pullman. Our apartment building was wired to them as a service provider. Connection was spotty at times. That didn't really bother me too much since I spent the majority of my time on campus which allowed me to connect throu...
Always there to help we had an issue so I sent a email on a Sunday expecting them to get ahold of us on Monday. They called about 10 minutes later, and they showed up about an hour or so later to fix it. They take care of our business web hosting etc. Always good to work with.
David White
It's been 2 days now and no resolve from tech support. Constantly getting dropped outside tech hours. I have a business to run and customers to serve. FIX IT
Ryan, the technician was so helpful. I had to get the secure line working because of payment issues. I am so thankful and if Need further assistance I will ask for him directly and wait until he can assist me with internet issues.
First step internet is by far the worst provider in the Palouse. I was achieving top performance from their service during my first 15-day refund grace period. I tested the service constantly and was pulling more data then I was paying for.. I was excited and thought that perhaps the service was be...
Terrible service and customer support. Speeds did not compare to what was advertised. I would give a lower review if possible.
I've had First Step for three years and their service has been amazing. I've only had internet issue twice and both times they had repairmen at my door in under 15 minutes. I pay for 50mbps/50mbps over fiber-optic and every single time I test my connection speed it reads above 49.5/49.5, very impres...
Terrible internet connection. Wish I would have stayed with frontier.
Great customer service! I am now able to have wireless at my farm without the expense and hassle of satellite internet. They are always willing to answer any questions, even when it is not really their problem.