Had these guys as my Internet provider while going...

Had these guys as my Internet provider while going to school at WSU over in Pullman. Our apartment building was wired to them as a service provider. Connection was spotty at times. That didn't really bother me too much since I spent the majority of my time on campus which allowed me to connect through the university's wireless broadband. I give First Step one star for the simple fact that their customer service was terrible and their written forms of communication was something I'd expect a 12 year old to write. After a year with them, I finally became fed up and switched to Time Warner. Once again, terrible customer service, but a little bit more tolerable.