I have tried and tried to get internet through the...

I have tried and tried to get internet through these guys, since sadly they are the only ones I can actually get decent internet through. (As my only other option is satellite internet.) And well, apparently they don't want my money because they keep saying they will send someone to survey my property and they never actually have. I have told them repeatedly I will do whatever it'll take to get internet, including dig a trench and lay cable myself into my pasture, but every time it ends up being a different story as to why they can't service my house. The last time I went in there they were extremely rude to me while I was trying to explain to them where I could see their tower from my house at, and instead of trying to listen they just told me that it would be "difficult and hard work" for me to dig a trench myself and it would be expensive and other stupid reasons. Many responses to my suggestions and issues have been "well I'll make a note of that, but the techs don't always read the notes" um?! How do they even know where to survey on my 5 acres then?! My neighbors that I SHARE A DRIVEWAY WITH get internet through them! Yet somehow I can't?!