First step internet is by far the worst provider i...

First step internet is by far the worst provider in the Palouse. I was achieving top performance from their service during my first 15-day refund grace period. I tested the service constantly and was pulling more data then I was paying for.. I was excited and thought that perhaps the service was better then the reviews suggested.

I was horribly wrong. As soon as the 15 days passed so did my internet speeds. After weeks of back and forth with these guys, they still conclude that the internet is running fine.. I pay 85$ a month for 8/4 internet. These are my speeds (see picture).

I am even using THEIR SPEED TESTER TO CHECK MY CONNECTION.

They have come and set up my system, consistently blamed my equipment for their problems. I have purchased two more routers and have had the same effect. Connection is just as bad when its wired straight into my PC without a router.

They lock you into a year of complete trash service and refuse to make it better.

Tech support never returns phone calls, I had to call the seller who contracted me just to get support. Claimed to have called me, dozens of times, but apparently my phone is broken because they tried and never left a single voicemail. I spoke with my Phone provider and they never did such things..

Stay away, STAY FAR - FAR AWAY. Criminals, and they refused to give a refund even though I can prove its on their end of the service.