Faulkner BMW

4.6 · 645 reviews
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Marie Shalkey
Reviews 1
2020-10-28 05:01

We had a great experience buying our X3 at Faulkne...

We had a great experience buying our X3 at Faulkner BMW in Lancaster. Our client representative Bret Sassaman was very kind and patient. During our test drive he seemed to know everything about the car. There were many nice touches that made the experience special, such as presenting the temporar...

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WAP Donnie
Reviews 1
2020-10-26 03:56

Bret and Vivek were awesome. Although I live in Yo...

Bret and Vivek were awesome. Although I live in York, I went out of my way to purchase my vehicle from Faulkner BMW based on the great things that I had heard about them. My experience was excellent. They were very patient and assisting when it came to answering my questions and helping me find a ve...

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Krysta Sparks
Reviews 1
2020-10-25 20:52

Really appreciate the laid-back approach here. Aft...

Really appreciate the laid-back approach here. After I viewed my car the first time, my husband and I went to a different Faulkner dealership to look at one more car. The salesman was so aggressive, he stood in the way of us closing our car doors to try and persuade us until we actually had to tell ...

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Madison Stauffer
Reviews 1
2020-10-25 17:50

The team as Faulkner BMW is always a pleasure to w...

The team as Faulkner BMW is always a pleasure to work with. The service team delivers their best efforts with getting your vehicle in and out of the shop promptly. I have always experienced great communication and ease of scheduling with my service advisor. I highly recommend Faulkner BMW.

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Mattie F
Reviews 1
2020-10-23 02:47

Nice place but service is overpriced (like any dea...

Nice place but service is overpriced (like any dealer of course) however that alone is not enough for a 3 star review. Also I did have a good experience with a salesperson when checking out a car, my main issue is with the service department.

I had a recall done early this year and they did the r...

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Justin Arnold
Reviews 1
2020-10-19 00:30

This was my third purchase from Tommie and it went...

This was my third purchase from Tommie and it went just like all of the others...smooth and easy. While I was a little more indecisive this time around, Tommie and I talked through what I truly wanted and came the perfect conclusion for my needs this time around. I recommend Faulkner BMW for anyone...

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Charmaine Scriven
Reviews 1
2020-10-18 21:04

Faulkner BMW is the best for service. I live an ho...

Faulkner BMW is the best for service. I live an hour or more away but always bring my BMW 3 Series to this location because of their great service, courtesy and professionalism. I always get my car back in a timely manner. Brandon Gentile always replies to my emails quickly and is very attentive whe...

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Samuel Orner
Reviews 1
2020-10-18 09:44

Greg Schaub the salesman was pleasant and easy to ...

Greg Schaub the salesman was pleasant and easy to work with . There was no push to make the sale. The finance person who I can t remember his name was very helpful in explaining their additional services I could purchase above and beyond the Ford warranty. He was also pleasant to work with. All in ...

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Douglas Dimitris
Reviews 1
2020-10-17 19:47

Took my car in for a problem with AC and to get in...

Took my car in for a problem with AC and to get inspected. Got a call from the service department that it would cost 5800$ to fix my car I almost dropped the phone. I bought the car in September of 2017 and I have only put 2K miles on the car wich looks brand new. They told me nothing they could do....

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Jarvis Green
Reviews 1
2020-10-17 03:59

After visiting several other car dealers and havin...

After visiting several other car dealers and having some disappointing experiences while looking for a particular BMW, we were refreshed to come across Faulkner BMW and specifically, Rob Howry. Actually, all of the staff were very friendly and polite. They made us feel like a priority and like our t...

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William Cosgrove
Reviews 1
2020-10-17 03:31

I went to Faulkner to have have 2 new run-flat tir...

I went to Faulkner to have have 2 new run-flat tires installed on my car in May and only having only 23000 miles on it I questioned why with such low miles on it, should I already be having to replace them. Their answer was that is just how run flat tires are and the tread life is low. I had to have...

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evexx74
Reviews 1
2020-10-16 01:50

Not responsive to any call, very poor customer ser...

Not responsive to any call, very poor customer service. Very snobby service advisors and general manager. They will lure you into doing maintenance services with low price to begin with then once you develop trust, they can pretty much charge you arms and kegs for something you don't need. Unless yo...

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Scott Kuhn
Reviews 1
2020-10-14 19:13

Being perfect is near impossible. We all have our...

Being perfect is near impossible. We all have our moments but it is in these moments that we have an opportunity to wow, to show our "salt".

This is where not only Faulkner BMW stands apart but leads. However, you can only have a strong brand and loyalty when you have strong associates. While a...

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Doug Kaufman
Reviews 1
2020-10-14 01:45

They did a very thorough job of performing my annu...

They did a very thorough job of performing my annual maintenance which was way beyond my expectations as it was my first experience with this dealership! If this is how they treat their customers then I am looking forward to a long relationship with them!

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Fred S
Reviews 1
2020-10-12 17:20

My sales person didn't return two calls I made las...

My sales person didn't return two calls I made last week about a pending software update for my X3. The service department was uninformed about the update to the infotainment system. I ended up speaking to BMW to get my answer. Took my car in for its first service and was underwhelmed with the BMW e...

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G Fox
Reviews 1
2020-10-12 05:41

We had an excellent experience when purchasing our...

We had an excellent experience when purchasing our new vehicle at Faulkner BMW, Lancaster. We so much appreciate their professionalism, courtesy and knowledge through this process. We are very much enjoying our vehicle. Thank you greatly to Rob, Tommie and Tyler for all your help!

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Dwight Horsey
Reviews 1
2020-10-11 14:12

My interactions with everyone at the dealership we...

My interactions with everyone at the dealership were cordial and pleasant. In particular Bryan Watson and Devin Hogan who were both very courteous. I purchased my leased vehicle and overall it was a very simple process. The reason I did not rate my experience as 5 stars is because of two issues. Th...

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Orlando Aso
Reviews 1
2020-10-10 21:07

Faulkner BMW is a superb dealership. The manager i...

Faulkner BMW is a superb dealership. The manager is very friendly and Devin and Tanner were very professional and knowledgeable in helping me purchase my first Bavarian car. I highly recommended this family-oriented staff and I look forward to driving my new M2.

Update as of 1/17/20:
Subsequent ...

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Tami Schofield
Reviews 1
2020-10-10 10:29

I did not expect luxury car service when buying a ...

I did not expect luxury car service when buying a used Toyota from a BMW dealer. However, that is exactly what I received, and it was a pleasure! My time was not wasted, there was no hard sell on unneeded extras, information on how the final price was achieved was shared with me (and it accurately ...

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Arnold Marsh
Reviews 1
2020-10-08 13:03

The staff was fine and the work also seems fine. H...

The staff was fine and the work also seems fine. However, it's ridiculous that I had to wait from late November to April to have the work done - we were originally told the work would be done in late January or early February. Then, apparently because Faulkner lost the paperwork from USAA in late De...

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Thomas Embich
Reviews 1
2020-10-07 09:24

We've been taking our older BMW sedan to Faulkner ...

We've been taking our older BMW sedan to Faulkner BMW for the two years and all the staff we've met and had interaction with have been wonderful. Caitlin and Rose keep us updated if anything unexpected is found which is fantastic for knowing how to plan out the day. They are knowledgeable and if, ...

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Marty Carroll
Reviews 1
2020-10-07 00:31

Great experience buying my new car at Faulkner. Gr...

Great experience buying my new car at Faulkner. Greg Schaub, my Sales Representative searched extensively to locate the exact vehicle I was looking for. He was always courteous and professional. His communication during and post the Sale has been outstanding. First class all the way!

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Son Huang
Reviews 1
2020-09-27 01:25

We had a smooth purchase with Faulkner BMW. The S...

We had a smooth purchase with Faulkner BMW. The Sales Manager, Tyler Witman and Client Advisor, Robert Howry was warm, friendly and knowledgable. We would highly recommended the dealership if you are looking for a new or used BMW.

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Ray Ober
Reviews 1
2020-09-26 11:25

VERY POOR SALES EXPERIENCE

VERY POOR SALES EXPERIENCE

I purchased a 2011 Mercedes C300 on 11/23/2015. At time of sale I was told by BMW that the vehicle of purchase will have a "Full" Manufacturer Warranty until September 2018. The staff at BMW verbally told me that they verified that information via the vehicles VIN with ...

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Iggy Moliver
Reviews 1
2020-09-25 05:02

Great pricing and excellent customer service. Ever...

Great pricing and excellent customer service. Everyone I dealt with at Faulkner was courteous, friendly, and professional. They were knowledgable about the car and the process and extremely helpful in all phases. I highly recommend working going to the Faulkner team for your next car.

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Chanda Cheng
Reviews 1
2020-09-25 03:11

The BEST BMW service is here at FAULKNER BMW. I ve...

The BEST BMW service is here at FAULKNER BMW. I ve taken my vehicle to other places and have never receive the respect and courtesy that this place has to offer. I honestly will never go back to any other places in NJ. The two hour drive is worth the professionalism that I ve consistently experienc...

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Jansen Honberger
Reviews 1
2020-09-24 04:31

I took my M3 in for an airbag recall (since I had ...

I took my M3 in for an airbag recall (since I had to do it at the dealership). They did their "courtesy inspection" and found a problem (which I knew existed since my regular mechanic already told me about it). It was a very specific repair. They told me it was a must fix and would cost about $950....

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Thomas Swift
Reviews 1
2020-09-22 04:40

Thank you for an easy buying experience. The leve...

Thank you for an easy buying experience. The level of professionalism and communication by the staff made for both a rewarding and seamless process of selecting and purchasing a new car. I plan to buy my next car there, too. Thank you.

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Nate Yingst
Reviews 1
2020-09-21 04:21

Great advisors and people. The technicians will d...

Great advisors and people. The technicians will definitely will try to get as much work out of your car as possible. Had mine fail a inspection because of windshield tint to low and the rotors were .3 of a millimeter too thin. Brakes were great and all but they wanted to do a full brake job all ar...

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Kim Wulterkens
Reviews 1
2020-09-19 17:27

Faulkner notified me that they received an alert f...

Faulkner notified me that they received an alert for my car plus it needed to be serviced. They picked the car up at my home and left a new loaner for me to drive. I really love having Valet service. Everyone was very friendly and helpful when I called into the dealership to schedule the appoin...

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John Dourdis
Reviews 1
2020-09-17 10:30

Service has never let me down! Thank you Rose!! A...

Service has never let me down! Thank you Rose!! And, of course, Jim Z!! I cannot say "Thank You" enough!! John D.

Last week, I had a big service issue. Caitlin H. took care of me. Had the Valet pick up my car and deliver the loaner. Once again, Faulkner BMW took excellent care of my servi...

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Joseph Barnes
Reviews 1
2020-09-15 06:46

We worked with Bret and everything was great. They...

We worked with Bret and everything was great. They took the deal I was looking to make which doesn't happen very often without some sort or counteroffer to meet halfway etc. It also wasn't a typical deal for them to make since we were trading in 3 cars for 1. On top of that they sent two valets to h...

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Jay Hertzog
Reviews 1
2020-09-13 19:26

My car was valeted yesterday for a wheel alignment...

My car was valeted yesterday for a wheel alignment. The car was picked up at 8 AM as promised. I noted that I needed the car by the end of the day as we were flying out the next day to Phoenix. when my car was not returned by 4 PM, I called my service advisor, Jedd Miller, and asked where it was....

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Bhaskar Routhu
Reviews 1
2020-09-12 19:20

I visited for the first time, I needed state inspe...

I visited for the first time, I needed state inspection and emission as well as Brake job. The appt given was great, Loaner was great... More importantly the job was well done. Kate took care of the entire service appt well. I really have to say she earned my business. Well done. I will continue t...

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Ryan McHugh
Reviews 1
2020-09-12 01:35

I wish I could give more than 5 stars. Of the 20 ...

I wish I could give more than 5 stars. Of the 20 vehicles we've purchased over the years, our recent buy with Faulkner BMW was the absolute best car buying experience! Before taking the long drive out to Lancaster from Warrington, Faulkner Sales Associate Tommie Black worked his magic to get my wi...

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jason raymond
Reviews 1
2020-09-11 08:53

As always customer comes first. Took out several ...

As always customer comes first. Took out several cars. Worked out the best deal and left with my second new bmw from them in the last two years. Show room and service are top notch. I drive over an hour for unparalleled quality and service here.

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Chris Boyer
Reviews 1
2020-09-10 18:43

So far I have been very pleased in all aspects of ...

So far I have been very pleased in all aspects of service. I bought the extended warranty which includes service to the vehicle and to me it was well worth it. My only concern when buying the maintenance package was whether when the buyer goes to use it there are efforts to not have to honor it. But...

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GT Steele
Reviews 1
2020-09-10 07:21

Lancaster BMW (formerly Faulkner) is a customer-or...

Lancaster BMW (formerly Faulkner) is a customer-oriented dealership that does quality work, on time. I have no reason not to continue having our car serviced there. Love the loaner program. Our car is nine years old and going strong thanks to Lancaster BMW.

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Mark Sudduth
Reviews 1
2020-09-10 00:50

Great doing business with this company. My vehicle...

Great doing business with this company. My vehicle required accident damage repairs. The staff was professional, accessible, accommodating, and courteous. The repairs were completed ahead of schedule and the workmanship is unquestioned. They even gave the vehicle a professional cleaning inside and o...

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Steve Paioletti
Reviews 1
2020-09-09 20:29

Faulkner BMW treated me fantastic. I originally to...

Faulkner BMW treated me fantastic. I originally took this vehicle in a week before for a similar problem but the diagnostic check did not turn up a problem. When the problem reoccurred I took the vehicle back to the dealership. Emily, the service advisor, was outstanding. I requested a loaner car an...

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