My car was valeted yesterday for a wheel alignment...

My car was valeted yesterday for a wheel alignment. The car was picked up at 8 AM as promised. I noted that I needed the car by the end of the day as we were flying out the next day to Phoenix. when my car was not returned by 4 PM, I called my service advisor, Jedd Miller, and asked where it was. He apologized profusely noting that the service department had gotten really busy and that it would be the next day for my car to be returned. I reminded him of my travel plans and he immediately said that he d have the service mechanic finish my car and that he, himself, would deliver my car. Sure enough, about 5:40 PM our doorbell rang and there was Jedd with my car.

I m telling you this to point out how Faulkner BMW goes above and beyond to assure customer satisfaction. Over the years, I ve dealt with two other BMW dealers, but none provided this type of service...I m impressed and am glad that I not only recently purchased my 2017 330xi from Faulkner, but that I also am impressed with the service Jedd provided me.

Thanks, Faulkner BMW and especially, Jedd Miller.