Faulkner BMW Reviews

First of all, I d like to commend you on the remodeling project. I really like how you opened the showroom and moving the salesmen s cubicles away from the large showroom windows :ales it a much more brighter place for the customer. My one complaint would be the removal of the high top tables. They were a great place to work with your laptop or iPads. The chairs are comfy, but not convenient if you want to get some work done. And with the four hours I spent there on Wednesday, I could have gotten a ton of work completed..

The men in the greeting bay could not be any nicer or considerate, which gets the appointment started in a positive manner.. The young lady that handled my paperwork was very congenial, and did a super job of getting me a loaner, which I did not request when making my appointment, but after waiting fours hours yesterday and almost five hours on a previous appointment, I thought a loaner would be needed. Even though a loaner wasn t available, she obtained a rental car so I could go for a late breakfast and do some shopping.

I was pleasantly surprised to being approached by the girl that handled the paperwork saying that my car was finished and ready to go.

One question I have and would like an answer by phone is ! Did they do an oil change on the X5 ??? It was on the to do list that I signed at the desk. When I got home and reviewed the sheet saying what they had done to the car, I saw no reference to an oil cha;ge. I don t know if I just missed it on the sheet or if it didn t require that service at that time.

Than You,

Joe Schneider

Took my '02 330Ci in for the airbag recall, scheduling an appointment online was easy, They were very quick in getting the job done, not pushy on trying to sell extra services. Would recommend.

Professional & courteous is my experience with the service department.

Always excellent service. Had a noise, they checked it out and cleaned the car while it was there. \

Thanks, as always first class service beginning to end. Fluids topped off to tire pressure service and anything they found needing attention, I received a call. Highly recommended service department.

I purchased a pre-owned car that was as-described and I am satisfied with the car. However, the post-sales support is where it falls apart.... I am an out-of-state buyer and the registration/title process has been a complete mess and the lack of customer service from both the dealer's sales team and finance department has compounded the issue. They act as if they could care less. This is very disappointing and frustrating... I have contacted the dealership numerous times and have yet to get the situation resolved.

Service on my 14 335 has been an overall great experience at Faulkner. Whether it s the availability of a loaner, convenience of scheduling appointments online or the ability to wait while quick services are completed, the facility and offerings meet my needs. The service team from the initial arrival and greeting through write-up and explanation of what is scheduled, both current and upcoming, with explanation on completion and even an escort out of the garage for a visual with the tech, all add up to a very professional experience.

Jonathan Hoxworth of Faulkner BMW went above and beyond to assist me in my M550i purchase. This was a special case as I was out of state and we making a long trip in. We were able to make all arrangements before I made the trip with my wife. We were welcomed and shown respect and courtesy one would respect from a luxury car dealership. I wasn't planning on buying the extended CPO warranty or service but this was sold to me well below what I had been quoted elsewhere. I have nothing but positive things to say about the staff of Faulkner. I would recommend them to anyone in the market for a new BMW. Thank you Jonathan and Faulkner BMW of Lancaster PA!!!

Very reasonable to work with. Help with questions about repairs

Lancaster BMW continues to be the best car buying experience, hands down. This was my second purchase here and it was just as easy as it was with my prior purchase. The Sales manager Derek is extremely personable and always customer first and went above and beyond for us and made everything easy. Our sales rep Greg kept us up to date and answered all our questions and concerns quickly and efficiently. They were upfront, patient, understanding and professional throughout the entire process. This will continue to be the first place I look.

wonderful experience - buying a car was actually a very pleasant experience

CLASSY DEALERSHIP, JUST WAITING ON THE ORGANIC OSCAR NEWMAN COFFEE TO SHOW UP ONE DAY. LOL

I just purchased my third BMW from Faulkner.....and like the previous two vehicles I did so notably from Rob Howry. Need I say more?
The overall experience in working with Rob and the rest of the Faulkner team from start to finish was and has always been first-rate - thanks as always !

ABSOLUTELY wonderful staff! Everyone was very friendly and the environment was very inviting! Will definitely be back!!

Faulkner did a super i mean fabulous job on my car thank you faulkner.

John, Kyle, Devin, and Tommy were excellent. I had a wonderful experience with them. They were very straightforward from the outset.

The best customer service, ease of use, and quality of work!

Long story short.. I got my car back with smoldered hoses and fire extinguisher mist all over my engine. They deny anything happened and refuse to reimburse me 1,700$ it cost me please do yourself a favor and stay away from this place

I had a fantastic first experience at Faulkner BMW of Lancaster yesterday! I give them a "10", with 10 being the highest. I worked late Tuesday night in Lancaster and shortly after 7:30 pm I got a flat tire. I called BMW Roadside assistance and waited for the tow-truck to show up. Unfortunately, I had to get a hotel (emergency) because it was close to 10 pm by the time I checked into a hotel. I do not live in Lancaster. I live almost 2 hours from Lancaster. My flat tire really put a monkey's wrench into my next day's work plans, as now I had a 3 hour drive to get to my first appointment. I am a Biotech Hospital Sales Manager who covers a 3 state territory. I left Derick, the Sales Manager a message that night explaining where the tow-truck left my car and my dire situation. To my surprise, he called me at 7:15 am the next morning and reassured me that I could be on the road by 8:30 am. Faulkner BMW offered me a loaner car, to save time, and to also perform additional work, such as install 4 new tires, new brakes and do a State Inspection which was due next month. While I had the loaner car, they worked on my car. The "icing on the cake" is that the Dealership drove 120 miles to return my car to my house and pick up the loaner car, on the same day! I was very impressed with their excellent service and strong desire to make sure I was taken care of and happy. Derrick, Jesse and Megan really went above and beyond to help me in my emergency situation to help me. I actually made it to my appointment thanks to the Loaner car.I have an extreme sense of gratitude and appreciation for such a wonderful and personable dealership, Faulkner BMW of Lancaster.
Sincerely,
C.D.
Yardley, PA

Valet service for pick up and return car was excellent
Loaner car was great
Got to try out SUV 3x

Car was keep two extra days because a part ( door gasket) was not in stock and when it came in to Faulkner it was the wrong part
I asked when making the appointment whether Faulkner had this part
They said they sure they had it in stock,
They should have checked inventory then I would have scheduled appointment when it was truly in.

If I had driven my car an hour in for service I would have been really mad .
But since I tried valet service it did not create any major problems

The entire team at Faulkner made the buying experience excellent. My salesperson was Rob Howry who I highly recommend. The BMW Genius ( in my case Tyler Hawkes) took all the time needed to explain the technology to me.

Front airbag recall: Customer service was very friendly when making an appointment. Caitlin explained the procedure and the approximate time frame to be completed. We were able to plan our day, accordingly. When we got the call, perfect timing, we picked up the car. A complimentary car wash and inside vacuum was an extra plus ! Great Service. Thanks!

Always feel welcomed and my BMW looks like new again as I drive away!

I had a very good experience at BMW. Thank you Rob for helping me find the right car.

This is THE place to go if you want a BMW. Staff are courteous and the work done is always top notch. The technicians are extremely knowledgable and take wonderful care of your car. The customer service is wonderful as well. I've never had a better car dealership than Faulkner BMW!!

Thanks for taking care of everything I needed from the front desk, estimate, rental and great friendly service. Great job to the whole Faulkner team!!

Very friendly staff and great pricing attracts customers from out of state as well as surrounding cities

They fixed and addressed all our concerns in a timely manor. Price on labor was a little steep but worth it for a sound mind.

I have always been impressed with the professionalism of the staff at my BMW dealership, from my client advisor, Robert Howry, to my service advisor, Brandon Gentile, to the finance guy, Vivek, and the service manager, etc etc. I've been very loyal to them because they have consistently taken care of me and my M3, and have really lived up to the expectations I have for the finest carmaker in the world! :)

FaulknerBMW always provide excellent service. From the time, I bought my vehicle from them to the regular maintenance services, they are the best in the area ( I have had interactions & services done with other dealerships in the area). From scheduling the appointment to providing a loaner car pick up & drop off service, to the professionalism of their service advisors, I m very impressed. I intend to keep going To them for my bmw service needs.

Excellent service as always from Faulkner BMW. I recently had a transmission problem that required approval from my third party warranty provider. Emily Talbot assistance was crucial to getting the replacement approved. My X5 drives link new again. Thanks to Faulkner BMW!

Staff was nice and accommodating. Had my car in and out quick for the inspection for warranty work and were quick about ordering the parts and getting my car in for the repair. Overall great experience.

Needed wiper replacements for my Z4...had them in stock...hooked me up!

Called for a minor repair. They completed the repair washed and cleaned the car and I was on my way in 30 Min.

They got me in quickly. The service advisor was knowledgeable and helpful. Everything was cared for in a few hours. Well done!

Great experience and highly recommend buying your next car from the professionals!

I don t normally post comments on service experiences, but they kept sending me emails asking me to post a review. It was a good experience.