Factory Authorized Outlet

3.8 · 244 reviews
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Pete Plumer
Reviews 1
2020-12-26 00:55

Long wait for order to be processed and delivered....

Long wait for order to be processed and delivered. Took three attempts to get an RMA to return item that was not well described and wound up not being what I needed. To get an exchange I would be losing the price of returned item to their return process and my cost to ship item back. Had to make ...

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David McCoy
Reviews 1
2020-12-24 03:38

I originally was looking at this generator on Ama...

I originally was looking at this generator on Amazon and wanted to know about a few technical questions and went to the manufacturer's web site and spoke with Charles Somkamsaeng and he was very knowledgeable
and professional he went above and beyond to give me all of the specifications that i nee...

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Paul Solis
Reviews 1
2020-12-18 00:53

My Shopping experience with my sales representativ...

My Shopping experience with my sales representative Jesse Hurt was great he was very informative, resourceful and professional. His customer services was impeccable! Jesse Hurt, went out of his way to accommodate my needs! I definitely will continue to purchase all of my future items through Jesse ...

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R Hubbard
Reviews 1
2020-12-17 00:00

I can t say enough about the customer service I go...

I can t say enough about the customer service I got from Jesse when I ordered a generator today. He went far and above what I was expecting. He is friendly and knowledgeable and was able to arrange for my pickup location to be changed to a location that works for me. He did all the legwork and made ...

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M George
Reviews 1
2020-12-14 13:21

How so lucky for the store, no rating at zero or b...

How so lucky for the store, no rating at zero or below! Took my money, said shipped the item, but it never made it as far as FedEx; ie, never left their warehouse! Called after a week to check status, first response "we shipped it"! No, you never did; it is still in your warehouse! Oh, I need to tal...

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B Schauerte
Reviews 1
2020-12-13 02:43

The company gets 2 stars for having a live service...

The company gets 2 stars for having a live service department.
Mixed between 3 to 5 stars depending on WHO YOU TALK WITH.
The first was rude and incompetent ... he thought propane goes bad after a year or two (which may be true of gasoline).
The second was Brandon ... night and day. He exemplif...

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DM Albright
Reviews 1
2020-12-13 00:50

I returned a shredder with labels they sent me to ...

I returned a shredder with labels they sent me to print and attach. I dropped it off at a UPS location. I checked and got proof of delivery from UPS. Once I got this I discarded my labels and proof of delivery I printed. Someone from FAO contacted me with a case number further letting me know th...

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Brent Clingman
Reviews 1
2020-12-12 14:23

Great, prompt and courteous service . I have dealt...

Great, prompt and courteous service . I have dealt with Charles on many occasions. He is right on top of my orders, follows through every time The best service and prices I have received anywhere. Quality products too. Don't hesitate to call them.

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Craig R
Reviews 1
2020-12-09 20:35

Best service from the only phone call I had to mak...

Best service from the only phone call I had to make. Jesse Hurt was amazing and in 20 yrs of placing online orders he completed our $1400 order with completeness after trying with other vendors for a month! One and done! It s refreshing to find someone who cares and can t say enough-Thanks you and G...

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I H
Reviews 1
2020-12-08 15:49

I purchased a DS4000S generator through Amazon and...

I purchased a DS4000S generator through Amazon and unfortunately the unit didn't produce electricity. I called Tech support and worked with their amazingly professional technician Brandon Brower who assisted me in troubleshooting and sending me out replacement brushes and voltage regulator. When tho...

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matt graham
Reviews 1
2020-12-06 21:50

caveat emptor or buyers remorse?

caveat emptor or buyers remorse?

I've ordered 6 times from this site....because their prices were the lowest. No items damaged and they all arrived in a reasonable time frame.

Compared to the $100's in savings, I would except many of the problems I've read in these posts.

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William Burich
Reviews 1
2020-11-25 17:24

I had $2400 worth of tools in my Grizzly cart read...

I had $2400 worth of tools in my Grizzly cart ready to buy but I was still looking around for a jointer because the Grizzly jointer was back ordered Then I came across Max Tool web site and they had my jointer . So I called the 800 # and talked to Charles S for about 20 minutes and he was able to...

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Austin Lee
Reviews 1
2020-11-24 13:29

This company has excellent sales and customer serv...

This company has excellent sales and customer service people. Special shout out to Briana Calderon and Denzel Diamond.

Briana helped me through an order mix up and turned the experience into a positive one. Her attention and care make this place one of my top options for future purchases. I also ...

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Winston Feng
Reviews 1
2020-11-20 10:50

bad bad bad bad bad product I've ever ever bought....

bad bad bad bad bad product I've ever ever bought.

I bought a reconditioned PORTER CABLE air compressor at Factory Authorized Outlet online shop. It's leaking even first time use it. I WILL NEVER BUY ANYTHING HERE AGAIN. And NO ONE should!!!

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B B
Reviews 1
2020-11-18 15:49

Been getting Dewalt battery tools and batteries. F...

Been getting Dewalt battery tools and batteries. Factory Authorized Outlet has been the only vendor that has the items in stock. The orders ship quickly and the customer service has been excellent. Use to use Amazon but their shipping and prices are getting out of control. No longer use them and gla...

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Earthquake'Kelly Rune'Shine
Reviews 1
2020-11-16 22:50

Terrible experiences. I will NEVER ORDER FROM THE...

Terrible experiences. I will NEVER ORDER FROM THESE JOKERS AGAIN! The generator arrived with a severely damaged gas tank, after being forced to wait all weekend to hear back from them after contacting them on Thursday, I finally got somebody to reply. He said they were shipping a new gas tank it. ...

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Robert Zick
Reviews 1
2020-11-16 10:39

Ordered an air compressor. Came delivered as prom...

Ordered an air compressor. Came delivered as promised but box was damaged. Compressor has scratches and gouges...but did work. Looks like it was abused during shipping. In retrospect, packaging is very poor and delivery company did an extremely poor job ensuring they were careful handling the con...

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Steven Judson
Reviews 1
2020-11-16 09:56

I'm impressed with the fast free shipping. I purch...

I'm impressed with the fast free shipping. I purchased a Duromax XP4850EH Dual fuel generator and received it in 3 days after placing the order. I contacted customer service about a couple technical questions and the representative passed me straight through to Robert Smith support technician. He pr...

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Eric Ripley
Reviews 1
2020-11-12 21:59

I ordered a propane fire table from Factory Author...

I ordered a propane fire table from Factory Authorized Outlet and they sent me an outdoor sofa. This was over two weeks ago and I still have not received a correct shipping label to return the product. They also won't fulfill my order and I've come to find out that it is because they advertised the ...

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Trent Lytle-Hogue
Reviews 1
2020-11-12 07:20

YOU GOT SCAMMED IF YOU TRY TO RETURN ANYTHING

YOU GOT SCAMMED IF YOU TRY TO RETURN ANYTHING
The website touts a 4.2 star rating but anyone who can see this can see that's a lie. Their returns email doesn't exist, and their customer service line is POS. It doesn't actually go to a call center, it reroutes to other random numbers. I got a dude w...

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D Wreckin
Reviews 1
2020-11-04 06:22

Ordered online twice. Never received confirmation...

Ordered online twice. Never received confirmation called placed order on phone once. Still no confirmation. Called a second time to be told there was never an order placed that there was only one left of the item I wanted and whether I would like to replace the order. No I will not and I will be...

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Scot Roher
Reviews 1
2020-11-03 03:47

Website claimed tool was in stock. Called a week a...

Website claimed tool was in stock. Called a week after ordering to find out that it was backordered, with no guaranteed arrival date.

If you don't have the product, please don't say you do. We depend on a seller to give us factual information to pass along to our own clients.

Cancelled the ord...

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BAS Services
Reviews 1
2020-11-01 01:03

This is the best place to purchase tools for all t...

This is the best place to purchase tools for all trades. They are Factory authorized dealers and have absolutely the best customer service. Support small business not the Big Orange Box. If you have any issues it's easy to get ahold of an real person without hold times and transferred calls or unhap...

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Raymond Berkseth
Reviews 1
2020-10-28 18:11

Thank you Jesse you performed yet another amazing ...

Thank you Jesse you performed yet another amazing task for me this morning and I hope you know that I truly appreciate you and all that you have done for me. Thank you once again for equipping me with quality tools at a fantastic price. I want to thank you for always treating me with dignity, respec...

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Melissa Garcia
Reviews 1
2020-10-28 10:28

Shopping for the men in my life this year was made...

Shopping for the men in my life this year was made simple with the help of a sales rep named Jesse H. He knew exactly what I was looking for and was so informative. He was also very kind through the whole experience since I was kind of clueless walking in. I would definitely be back and will recomme...

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John
Reviews 1
2020-10-24 16:18

So far I've purchased three Makita LiOn power tool...

So far I've purchased three Makita LiOn power tools from these guys, about a year apart, and not only did they beat everyone else's price with free shipping, but the items were delivered on-time and in perfect condition. I'm happy with their service and ecstatic about their prices.

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Harold Gandre
Reviews 1
2020-10-23 18:22

Even though an order was cancelled less than 2 hou...

Even though an order was cancelled less than 2 hours after initiation, full refund denied even though I followed customer service advice. Have disputed this with my credit card company as well. Certainly not as easy purchasing, etc as with Amazon. Called and asked for a manager on duty and was tol...

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Ken Kuykendall
Reviews 1
2020-10-23 17:49

Ordered a Milwaukee Electric Ratchet from these fo...

Ordered a Milwaukee Electric Ratchet from these folks, It arrived on time as they promised and when I decided that it wasn't the item I needed thaty were very quick and polite in assisting my return. Professional, understanding and interested in customers seem to be their modus operandi

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nm gotitluser
Reviews 1
2020-10-20 14:59

Ordered a dewalt laser level 2 weeks ago. Never m...

Ordered a dewalt laser level 2 weeks ago. Never moved from there local fed ex station in that 2 weeks. I need it and have been waiting as no one local has one to stay with my 20v line of stuff. There solution was to just issue a refund not get me one by Saturday as thats when I must have it. It...

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John Cappelletti
Reviews 1
2020-10-20 09:31

I just bought my second major piece of equipment f...

I just bought my second major piece of equipment from Charles Somkamsaeng at Factory Outlet in Ontario.
First purchase, a Shop Fox table saw and recently a Jet 14" band saw.
Charles gave me great pricing and fast delivery.
I highly recommend Factory Outlet and will use them for my next purchase.
...

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Tomy Bastmany
Reviews 1
2020-10-17 11:07

my Item was in stock when i bought my order and ne...

my Item was in stock when i bought my order and never shipped and they told me it was back order when i asked why didn't tell me on email they said they don't know.
i will never deal with them again small company with a lot of issues.

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Julio Varela
Reviews 1
2020-10-07 07:52

Bad customer service I drove over an hour from Los...

Bad customer service I drove over an hour from Los Angeles to exchange a pressure washer, when arrived the manager Eddie told me that the only option I had was to get a my money back when I was told over the phone that the machine will be exchanged, definitely won t buy from them anymore.

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Vernon Bearss
Reviews 1
2020-10-05 15:35

DO NOT ORDER FROM THIS COMPANY, Today is August 21...

DO NOT ORDER FROM THIS COMPANY, Today is August 21th 2013 and I have e-mailed no response from them - Order Date: August 8, 2013, I got a e-mail about it was out of stock but when i ordered it showed in stock and still shows in stock but i have not got my order, i got the e-mail they would receive t...

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Zach Hulon
Reviews 1
2020-10-04 20:34

Received damaged product from amazon from this sel...

Received damaged product from amazon from this seller. Customer service when calling and trying to get the item returned was awful. Lead person from the company hung up on me while trying to get my money back. STAY AWAY FROM THIS SELLER !!!!!!!

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Sabrina Chacon
Reviews 1
2020-10-04 16:56

This place is great! Needed emergency power headin...

This place is great! Needed emergency power heading into the weekend and couldn't find a generator anywhere. Thankful I found this place. Staff explained all I needed to know to get the right generator for my home. Will recommend anyone! Hidden gem!

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bighuey2003
Reviews 1
2020-10-02 00:42

There are always fair deals with FAO. Sometimes yo...

There are always fair deals with FAO. Sometimes you'll have to wait for an item to be restocked, but to me, that just says you're getting a quality product that a lot of people want. I usually shop with FAO first before I shop anywhere else. Great tools, great prices, great company.

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Dawn Willis
Reviews 1
2020-10-01 03:43

I was very pleased with my experience. I had a qu...

I was very pleased with my experience. I had a question regarding the size of our propane tank and Jesse Hurt didn't pretend to know off hand. He told me he would research the info for me and get back to me. He did just that (which never happens) very quickly. I enjoyed his pleasant customer ser...

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Chris Cummings
Reviews 1
2020-09-28 14:07

Item was shown as in-stock, after a week of waitin...

Item was shown as in-stock, after a week of waiting I found out it was not in stock and backordered. I cancelled my order and Ive been waiting on a refund for a another week! Every time I call I get some excuse and yet, STILL NO REFUND! Just send my money back!

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Carlos Rodriguez
Reviews 1
2020-09-28 09:11

It is always a pleasure doing business with such a...

It is always a pleasure doing business with such a great company. Friendly, hardworking, and very professional staff. Specially Jesse H., he is truly dedicated to his job. Always answers calls and emails right away, even during non working hours. And always makes sure that your order is shipped righ...

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Marty Chesney
Reviews 1
2020-09-27 08:32

I just purchased a Duromax XP4850EH Dual fuel gene...

I just purchased a Duromax XP4850EH Dual fuel generator. Sean Stone provided me with great customer service, and made my purchase seamless. Sean is a great asset to this company. I would recommend this company to my friends and have them ask for Sean Stone to assist them. Thank You Sean for making ...

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michael vanover
Reviews 1
2020-09-25 07:55

Put an online order in, received an email cancella...

Put an online order in, received an email cancellation 4 days later due to fraud. My billing and ship to are different, the website specifically states you can ship to another address other than billing. Customer service rep stated I should buy elsewhere. Order FAO125350

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Mandy Heinemann
Reviews 1
2020-09-19 12:12

After placing an order online I received a call fr...

After placing an order online I received a call from Charles Somkamsaeng informing me of the various ways he could help us get the best prices for our business. He was informative and helpful and I look forward to continuing to do business with this company.

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christy eytchison
Reviews 1
2020-09-18 18:48

Absolutely horrible experience!! Wiring went out o...

Absolutely horrible experience!! Wiring went out on a machine we ordered from them and they expected us to fix it. Their customer service is terrible! Brandon was no help to us at all. If they had a zero rating I would have given them that!!

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Jeff Escobar
Reviews 1
2020-09-11 03:47

***UPDATE***

***UPDATE***
So the company agreed to reduce the shipping cost to a much more affordable cost and allowed me to dispose of the unit myself instead of shipping it back. I am satisfied with the service done and just got my new replacement unit in the mail and all works great! Thanks
----------------...

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Robert Taylor
Reviews 1
2020-09-11 03:00

Dear mr. Jessie hurt, my 12000 Watt Duramax genera...

Dear mr. Jessie hurt, my 12000 Watt Duramax generator has exceeded my expectations even running it only on propane. A few weeks after I got mine my neighbor Earl through you got his own and he is also quite proud of it. So now that PG&E has threatened us with Darkness during the summer which we put ...

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BHZ1 BHZ1
Reviews 1
2020-09-09 13:41

Terrible customer service. I spent thousands with ...

Terrible customer service. I spent thousands with them, and on a purchase of a faulty pressure washer, I was told I could return it. problem was that no shipping company will ship an engine that has had any fluid (gas, oil, etc) in it. They dont have local service, nor do they provide proper shippin...

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Matthew Fant
Reviews 1
2020-09-04 10:20

To date I've bought 2 cordless power tools from th...

To date I've bought 2 cordless power tools from this company. A Dewalt dcf895l2, and a Dewalt dcs355d1. Both tools arrived unharmed and in perfect condition, despite poor or non existing protective packaging for shipping. I gave them a 3 out of 5 for very poor packaging protection. Both tools arrive...

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Greg Voorhees
Reviews 1
2020-09-03 05:27

I purchased a Duromax 4850 hybrid generator 2 year...

I purchased a Duromax 4850 hybrid generator 2 years ago from Factory Authorized Outlet on Ebay. Wonderful generator! Always used propane and a few weeks ago the propane regulator gasket sprung a leak. Switched over to gasoline and was able to run the generator. Mind you, we only had about 5 hours ru...

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Rich Hippler
Reviews 1
2020-08-27 09:46

The first time I pulled the start rope on my new g...

The first time I pulled the start rope on my new generator, it stayed out. I removed the starter and found a broken spring. I called the service number and asked if they would just send a new spring. Brandon said he would just send a new starter. Later that day I got a copy of the repair ticket via ...

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