David McCoy

Review of Factory Authorized Outlet

I originally was looking at this generator on Ama...

I originally was looking at this generator on Amazon and wanted to know about a few technical questions and went to the manufacturer's web site and spoke with Charles Somkamsaeng and he was very knowledgeable
and professional he went above and beyond to give me all of the specifications that i needed to know about the right generator to power my whole house. He was very pleasant and down to earth to talk with and he price matched amazon's prices two times that was great in itself.
I own my own business and that was the best customer service that i have ever had.
Then he went one step further and recommended a service Technician
To address a problem that i had. One of the wheels bearings was to small to fit the axle so Brandon Bower a great service technician helped me to get another new wheel to me, and had it shipped next day air because i was having a fence put in to days later and he understood my dilemma and spoke with his supervisor and made it happen. That is great customer service!!!!!!!! This a great company with a great product and i will continue to purchase their products and recommend them to everybody that i know. My generator was the Duromax 5,500 Dual fuel and has exceeded all of my expectations. I highly recommend this authorized factory outlet.