Greg Voorhees

Review of Factory Authorized Outlet

I purchased a Duromax 4850 hybrid generator 2 year...

I purchased a Duromax 4850 hybrid generator 2 years ago from Factory Authorized Outlet on Ebay. Wonderful generator! Always used propane and a few weeks ago the propane regulator gasket sprung a leak. Switched over to gasoline and was able to run the generator. Mind you, we only had about 5 hours run time on the hour meter. (Purchased separately on Ebay). Every once in a while the voltage would drop out and in a few seconds it would be back at 110 volts. I thought this was a safety feature. When I called technical support Brandon Brower immediately put in a order for the propane regulator. (NO CHARGE). I mentioned the voltage kept dropping out and he said he would send me a new voltage regulator and it should fix the voltage drop out. (Again No Charge)! It took only 10 minutes to install the new voltage regulator and the generator is running smoothly. What I thought was a safety feature wasn't. Factory Authorized Outlet is awesome and stands by their products. Brandon seemed to know everything about these generators. My dealings with him and the company left me feeling that I am a valued customer who was treated with respect. In todays atmosphere that is a rarity.
BTW; Hurricane Michael devastated our area and thanks to Brandon's quick shipping we were able to use the generator to keep peoples refrigerators and freezers cold during the several days of power outages.
Thank you F.A.O. & Brandon

Greg Voorhees
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