Essendon Mazda

My Husband and I bought a used car from Essendon Mazda from Devlin and we would highly recommend anyone looking for a newer car to go here. Devlin made the experience so easy and stress free. He was not pushy and treated us with respect. We were able to be honest and tell him our concerns and he went away and found a car that suited us. Very happy with our car and experience with Devlin at Essendon Mazda!

Just purchased a brand new Mazda 3 from Essendon Mazda and couldn t be happier with the results. Customer service experience was second to none, thanks to sales consultant Reece Rodrigues, who was well versed about the vehicles and provided an amazing experience. 10/10 would recommended!!

I had an upsetting experience at this Mazda dealership yesterday.
I had booked my car for a service on the 31st of December and had discussed with the representative adding Android Auto to the car, at no charge, considering it now standard across your range. However, when I arrived to collect my vehicle the service person wanted to charge me $500 which was not a charge I agreed too, I was humiliated and confused. The service person refused to give my car back which has been extremely stressful and inconvenient.
From the sale to the servicing owning my Mazda has been a disappointment.

Absolutely rubbish service. Sales manager is rude. Do not go here.

Always professional and thorough in their work.
All staff are exceptionally well trained in customer service

Very pushy and didn't want to answer many questions

Craig and the team were fantastic to deal with when we purchased our Mazda 3 sedan! From assistance with personal number plates to delivery and servicing - Nothing is a problem and he always returned calls! Which is refreshing! Especially after purchase! We were so impressed with the level of care and information we were given we purchased a Mazda CX5! Highly recommended! Thanks guys! Andrew & Teresa Tripepi

Poor Service at Essendon Mazda in Victoria. Dropped off my car before my appointment at 9.20am. Made to wait in waiting room. Car didn t even get looked at until around 1.20pm. Vehicle left service bay at 1.45pm. Cannot understand being charged a couple of hundred dollars for a service that didn t even take 20 minutes. They even said wheel alignment, oil was changed, filters replaced - absolutely no way in a 20 min timeframe! I watched them service my vehicle from afar and in no way way was it done. All I know they have done though is replace the fuse.

The other big issue I have is that customers arrived after me and had their vehicles looked at almost immediately. My car wasn t even washed or cleaned yet others had their vehicles cleaned - it is part of their service to do so.

If you make a booking in advance it is only fair that your vehicle is looked at as per the booking time. Also if you are going to pay $400 plus for a 20 minute service you should expect better.

Would not recommend at all.

Trent Foster attended to me and my family. At that stage, we were still undecided about which car to get. I made it clear that I have several other brand options in mind and has not set my mind on the CX9. Nevertheless, he was still happy to show me around the car. His enthusiasm and sincerity during that engagement was commendable. He displayed exceptional customer service which is one of the factors why we came back to him and purchased the CX9. And that followed through to the day we got the car.

Errr, planning to buy a mx5 at Essendon, but so many negative feedback and low rating, I'd better go somewhere else

After sales service FAIL. I've been transferred 3 times and I'm sitting on the line for 15 mins to get a quote on a stereo replacement head unit. The phones still ringing....

Excellent Sales and service. Honestly the staff could not have been more helpfull or friendly if they tried. I'm not sure what other people are going on about but my experience was excellent. Thank you for all your help and on-going support.

I was very happy with the entire experience with Peter Sokoleski and Essendon Mazda they were very helpful and did a great job !

Purchased a used car from the dealership, the sale folk are very accommodating, friendly, excellent communicators and good negotiators ;). One of the more pleasant car buying experiences... Thanks again Sid.

Exceptional service and guidance with the purchase of my new Mazda3 thankyou to Sylvania, Katherine and Reuben whom I dealt with at Mazda Essendonfields. Love the car

Craig Parker was incredible to deal with. Open and honest, legitimately the best purchase service I have ever received.

Today I took my car in at 7.30 am and was told I would be taken shortly by the bus driver. Waited 30 minutes then had ask what was occuring to then be told oh he's called in sick. Ok I understand that but notify those that are waiting. Then the service manager took me to my work about 2 suburbs away that took till 9.00 am. We arranged a 4.00 pm pick up. This did occur but not till 4.30 and it took for me to call and check if it was occuring. I was picked up by the service manager and I explained my dissatisfaction with service today I have spent over 2.5 hours getting to and from their centre and I'm not sure how I could justify returning to their centre in the future. I received an apology and he reiterated their difficulty today. I advised if I was to pay for a premium service ( $330) then I would expect something better than having over 2.5 hours of my day just getting to and from your centre. Thanks for your sorries but no offer of any sort recompence for the shambolic and belated service. To top it off upon the drive home (under 5 KMs) the cars warning tire pressure went off 3 times. This is something new to the vehicle. To draw a real short bow with the actual car service and this error occuring would be a logical conclusion. Jeez not only terrible service but to have the car in arguably worse condition I can only recommend to others to consider elsewhere. We were considering updating our Mazda but like many others we will consider another centre that understands the basics of service.

A really wonderful purchase experience. Thanks Laurie!

Massive thank you to Nick Rerakis, i purchased a 2020 CX-30 for my wife as a gift and he made sure everything was perfectly setup for a surprise she ll never forget.
His outstanding professionalism and his welcoming nature was a standout for me from the very first conversation. By far one of the best purchase experiences I ve had when buying a brand new car.

Wonderful experience. No pressure and no fast talkers that bamboozle you. The person who sold me my car (Richard) was genuine, very patient, always returned my calls and spent hours with me even though I was just looking. As it turned out I bought a car and I am so happy with it. Yesterday I heard on the news that it was the Wheels Car of the Year (CX30) - even happier now! I would not hesitate in recommending Essendon Mazda to anyone.

I wouldn't think twice about it. If you're planning to purchase your car from Essendon Mazda, please do so at your own peril.

I bought the car from this dealership late last year (Read - August 2018). The car broke down today and I call up the service centre only to be told that my warranty has expired AND WHEN - March 2018. How cool is that? The sales person (Devlin Quai) and the finance department were happy to sell the car to me but could not make sure to get my details (including warranty) into their system.

I'm in the middle of a distressing situation (with the car breaking down on way to getting my baby daughter vaccinated) and I'm told that the warranty has expired when it was blatantly clear that I purchased the car only late last year. Worse still, I was asked to call up Roadside Assist, without providing me with sufficient details. What happens then - Roadside Assist advises me to call up the center again to sort stuff out (regarding the repair).

I would again repeat that this isn't the first time I'm left to rue having taken the decision to purchase a thing from Essendon Mazda. At the time of purchase in Aug last year, I was told by Devlin Quai that the spare key would be organised within a month from the date of purchase. Nothing happened and I had to literally follow-up several times before I could get one. Even on the said date, I was made to wait at the centre much longer than I was promised resulting in me having to forego my workplace commitments.

The one thing that was common between the day when I was asked to collect the spare key with today is:
- I had to miss an important office meeting.

Get your stuff sorted guys. Customer Experience is everything in this age and I'm sure you wouldn't want to take customers for granted.

Thankyou so much Tenielle! It was great to meet you and have you explain everything to me and answer my questions. All the staff were accommodating and made it an easier experience while car shopping with the kids.

Thanks again!

After purchasing my second hand car from Essendon Mazda I found a few issues & when I first went to have them rectified, unfortunately I dealt with a very incompetent staff member & was left to feel like I didn t know what I was talking about & none of my issues were fixed. Then I spoke to Tamara in the service dept who was very supportive & helpful. She put me on to Braydon King & his customer service has been second to none!! He has confirmed that all the issues I found were in fact issues that needed to be fixed & made sure that EVERY one of them was addressed & rectified. Thank you so much for actually listening to me Braydon!! Essendon Mazda is very lucky to have you there.

Just purchased my new CX-3 from Essendon Mazda and the service received by Reece was above exceptional. He was super helpful and made my purchase so easy and stress-free that dealing with both Reece and Essendon Mazda was a dream. Will definitely recommend this dealership to friends and family in the future. Thanks again for making me a happy Mazda driver :)

Unbelievably bad service from Christopher. After calling to confirm we could test drive a cx-5 and driving 40 minutes from Fitzroy he refused to let my wife drive the car because we had said we MAY purchase via a lease. Tried cars from Subaru Toyota, Kia and Hyundai the last few weeks and Chris is only rude and unhelpful sales person we have encountered. Take your business elsewhere.

Appalling customer service on 2 consecutive days. Hot tip: if you're looking to get people to spend tens of thousands of dollars on your product, you're probably going to want to make them feel valued. Will absolutely not be buying our car from here.

Thank you so much Richard and Laura and Mazda Essendon for making the purchase of my new Mazda 6 an experience that I won t forget
Everyone was courteous and friendly and kept me up to date with what was happening
Car was immaculate and beautiful
I luv my Mazda ZOOM ZOOM
Anne

We were meant to buy another make and had come in to Essendon Mazda just to get another perspective. Reese helped us out right from the start and was very helpful in getting us all the information that we needed to make the decision.
As a result we dropped the idea of another make and settled for a Mazda that Reese discussed with us! Very happy with the decision in the end as we got what we really needed! Thank you Reese.

Great service from Trent, very satisfied, thank you!

Awesome experience and after sales service. Nick and after sales team were a pleasure to deal with.

I honestly cannot thank Sam Ganci & Hai Truong enough for making the whole purchase experience simply amazing of our new CX-5. From the second we walked in we were treated more like family then customers. Within 24 hours of purchasing the car we drove away which made it that little bit more special because it was our anniversary on the day.

I will definitely be referring all my friends & family to the team at Essendon Mazda & especially Sam & Hai

Once again thank you very much for everything.

Ray & Yjala

Nice & friendly staff, I got my mazda 6 and my sales consultant was Craig and he was excellent!! He is very helpful and always looking after prior & after the sale. I've been to few Mazda dealers and they gave me the best price for trading and also with the new car. I would recommend to anyone looking to buy Mazda, go to Essendon Mazda and see Craig Parker.

worse dealer and rude manager.they will cheat you whole time.On the other hand, when you find out that they are cheating you. They will abuse you. trust me it's stupid idea to go to this shop

Excellent customer service and seamless process. Very happy with my dealings with Essendon Mazda!

Requested service of a salesman. The sales rep was courteous but he was just going thru the motions. comments like - "oh, a Korean car would be $5k lesser than a Japanese car".. . does not say very much for a salesman.

We just picked up our 4th Mazda from Essendon Mazda. Paul is fantastic, making sure the whole purchasing, trade in and delivery process is as seamless and painless as possible. This is really important to me; its the main reason I keep going back to see Paul, and he delivers every time!

Fred is the best! Awesome experience with the team at Essendon Mazda. They are so helpful and sped up all the details of the purchase.

I had my patience to wait there.However, sales person got no patience to make a deal.

Previously good service for both Mazdas I've owned recently. The service department let me down badly by not attending to a need for replacement actuator motors for the side mirrors for a car under warranty. This circus went on for almost 7 weeks over five phone calls before Daniel admitted my car had not even been looked at by a service technician and therefore no parts were on order.
So, you have lost this long term customer as I will be going elsewhere for service from now on.

The staff at Essendon Mazda made the difference to us, Nick Rerakis (sales consultant) helped us throughout the entire process & always put us first. We recommend that you visit & check them out for yourselves. zoom zoom away with your dream car in easy fashion.

Very friendly (well they laughed kindly at my jokes). All was professionally done. I left with me feeling comfortable regarding the whole experience. I recommend them, pricey though.

For any used car at Essendon Mazda, please ask for Ozi. Top notch customer service. Recently purchased Honda CRV and had an issue with side mirror and the service team wasn t responsive. Ozi straightaway escalated and got the motor replaced very next day. One of my best buying experience and most importantly great assistance post the sale which is pretty rare these days.

Thanks Essendon Mazda and Nick Rerakis for the wonderful service when buying my brand new Mazda CX-5. I walked in with a budget and an idea of what I wanted. Walk out that same day with a quote, including for my trade-in, to sleep on. Listening to my needs made me feel valued and definitely bucked the "untrustworthy car dealer" trend. Was reasonable when talking $$$. Made the experience of buying my first brand new car a memorable one.

Matthew Willox

Great price and I wish I can give more stars for customer service. whole team is great. Very happy with the car and service they delivered.

We had a great experience throughout our purchasing journey with Mazda Essendon. Will without a doubt be return customers and couldn't recommend giving them a visit enough! Thanks a million Devlin, Jess and I really appreciate your help.

I love my new 2016 Mazda 3 Maxx hatch. Purchased in mid September, I have been zooming around in it for only a little while but it's a wonderful, safe car with awesome features. I received great service from Essendon Mazda, particularly from Craig Parker who never made me feel as though I was having the wool pulled over my eyes, which may have been the case elsewhere as it was my first new car. I would recommend Craig and this dealership to anyone who wants to receive a comprehensive and honest service when buying a new car.

Search yourself salesmen very good managers to pushy service to expensive special for pensioners

A special thank you to Nick Rerakis and his team from Essendon Mazda for helping me get into my beautiful new Mazda 3 I could not be happier.
Nick and his team at Essendon Mazda were extremely helpful throughout the whole process, I highly recommend if you are wanting to purchase a new Mazda, drop in and see Nick!

Found just what I was looking for with Ozi's help. He provided professional, friendly, straight talking assistance from the moment I walked in to the time I collected my car. He made the whole experience very easy. I would highly recommend dealing with Ozi. And I love the car of course.

I ordered a new car through Essendon Mazda in late June, with delivery due sometime in Sept. There were some anxious phone calls to the dealership in early August, when the whole of Melbourne was suddenly put into stage 4 Covid lockdown, and they were forced to close. These guys did a fantastic job, under what would have been incredibly difficult circumstances, I've no doubt, both professionally and personally. I'm fortunate that I live outside of metro Melb, and after some understandable delays, I was allowed to go to the dealership for a contactless delivery in early Oct. I've had the car nearly 3 weeks now, and I absolutely love it. I've been back for my 1000km service, and I'm very happy with my new acquisition. Huge thanks to Alysha (and Adam!), Laura, Andrew, and the service team for their wonderful efforts during this incredibly challenging time.

I would like to thanks Trent foster ,Adam and craig for there hospitality and quality service.So far i experience warm and best from Essendon.

Positive experience from start to finish. From the greeting when I walked in the door, to the introduction to salesman Reece and the candid discussion with Stacey in the Finance team. Car pick up a week later with as smooth as silk. Thankyou to everyone at Essendon Mazda. See you for an upgrade in about 4 years.

Team at Essendon Mazda were fantastic, courteous and professional. Delivery of my new CX-5 Akera was as promised, finished off with a nice red bow. Particular thanks to Rhiannon and Carmine who were wonderful and extremely knowledgeable about my car. Love love my new car. Zoom zoom

Great Service from Graig Parker and Team
Highly recommended

I purchased my Mazda CX 5 through Craig Parker. Craig's sales approach made it the easiest new car purchase I have made. Initially telling me I'd have a long wait, he had sourced the car and I was driving my CX 5 within a week. Highly recommend Craig to all Essendon Mazda customers.

James was a helpful sales person and we are pleased with the advice we get.

Essendon Mazda was by far the best service we have received. They we re friendly helpful & genuinely interested in what we saying. Highly recommend Essendon mazda & their lovely staff to everyone.

I recently bought my second Mazda from Essendon Mazda having had a very positive experience the first time. On both occasions, the service, courtesy, professionalism and commitment from the salesperson and finance manager were exemplary. I highly recommend Essendon Mazda for a positive experience, even if it means travelling out of your way.

I have recently had some major issues with my second hand Mazda that I purchased from a different Mazda dealership. Some of these issues were covered under warranty but unfortunately the other dealership required me to drive the 1.5 hours back to them to get this work done and whilst there I did not have a pleasant experience with them.
Daniel from Essendon was nice enough to go through and explain everything wrong in detail with me, whereas the other dealership was annoyed that another Mazda had touched my car and just rude and dismissive.

When more faults occurred only a week later I did not want to go back to the other dealership, however I was lucky enough that Chelsea from Essendon stepped in and saved me. Chelsea did all the hack work, talking to the other dealership, organising my car to be towed to them and ensuring they knew how rude they had been to me the last time I was there.

Without the help of Daniel & Chelsea I would have been an absolute mess trying to figure it out for myself. They are absolute lifesavers!!

They offered me a price, which was even higher the RRP, and told me they can give me extra accessories...
Well, good bye.

Happy owner of a pre-used Mazda 3 from Essendon Mazda - while encouraged to test drive to see what we thought of the car at no time were we given the hard sell or put under pressure to make a decision about purchasing. Thanks Devlin for your friendly and helpful service and cool bottle of water on what was a very hot Saturday afternoon.

Just bought a brand new CX9 from Essendon Mazda, the sales manager
Mr. Adam Constable and Mr. Pino Scamporlino in sales and Mr.David in Finance are so great,being helpful and assistant.It was an absolute pleasure to deal with the team at Essendon Mazda. This is an excellent dealership which provided outstanding customer service.Highly Recommended.

I recently purchased a new CX-9 (my first ever brand new car!) through Nick at Essendon Mazda. Nick was very welcoming without being pushy and made the experience honest and straightforward. I would highly recommend Nick and the team at Essendon Mazda.

It's a rarity to find such a genuine, kind and straight up salesperson these days. Even the smallest detail was met to ensure the sound system in my car was perfectly set - Devlin you are an absolute legend, thank you! I just LOVE my car!

We had an excellent experience dealing with Nick and Adam. They followed through on what they promised to offer. There wasn't any sales pressure. They conveyed an excellent understanding of the car. Very happy with the service.

I picked up my new Mazda 2 on the weekend and was really happy with the overall service provided by the Essendon Mazda team.

Mandy from Sales is just amazing, she helped me get through the decision making process and assisted me every step of the way. I asked tons of questions and she delightfully answered all my queries. Very personable and really understood what I needed.

Now zipping and going zoom zoom around my little Goosey (car's name).

The sales guy for a new car was very pushy an was not willing to look at alt colors for me. Don't go there.

Nick was an absolute pleasure to deal with getting my new Mazda 3 !! The effort he went to give me what I needed and wanted was second to none! There was no pushy sales experience, just pure genuine customer service and really made me feel like I was he very first customer! Thanks Nick for such a wonderful experience!!

Why do car dealers insist on acting like car dealers?? I really have had enough of being treated like I'm doing the salesman a favour just by being there, when in fact I'm I'm doing him the favour.

Essendon Mazda, take a leaf out of Essendon BMW's book and treat your customers with respect.

They certainly deserve it. In saying that I'll be heading elsewhere for my new car purchase.

I called up Essendon Mazda the day before to have a look at a car that I saw on carsales. They were helpful and arranged for me to come in the next day to line up with when I was free. The salesperson that looked after me (Reece) was super helpful in answering my questions, organising a test drive and making sure I was comfortable with all the in's and out's of the vehicle and the purchase process. A very helpful and friendly team!

For some strange reason they don t like to let you test drive cars. Went there with a friend to buy a car for him and me. Tested one for him and came back to test the one I asked from the beginning, then I was told the car isn t available!!!! While I could see 3 of them parked outside with price tags on them. Did you expect me to be a customer then? Without testing?!

We purchased our first new car a week ago. Nick Rerakis was really helpful and friendly. Definitely looking for him if I get another car.

To our sales consultant Laurie Wilks
Thank you for your exceptional service & professionalism on buying our new mazda 3 sp25 astina you made buying a new car a pleasure from the first phone call to test drive & delivery, everything was exactly as promised & on time & communication was great.
Thanks , Laurie Wilks & Essendon mazda.
Pam & Glenn

Thank you to the team at Essendon Mazda. Made buying my first car a fantastic experience. A special thanks to Jason who went above and beyond.

Great service and straight forward approach across the board. Picked up a great used Mazda 3 from Devlin was a very friendly and helpful salesman. Would definitely recommend.

What a fantastic experience in purchasing my new Mazda 3! Rick Gray was fantastic to deal with. Super fast service and extremely knowledgeable. Look no further than Essendon Mazda 10/10!

After getting 100k service done, I realised the car was getting flat spots in power. Was worried, but Mazda said I have to wait for next appointment which was 3 days.
Couldn't wait that long, so took it to a local mechanic to get a quick check up.
FOUND 3 HOSES NOT TIGHTENED BACK UP, SO THE ENGINE WAS LOSING PRESSURE.
The apprentice must have forgotten to tighten them, oops it happens. No it shouldn't happen when you pay $700.
Mazda should've told me to come back immediately for safety reason.
Never going back again.

I attended Essendon Mazda as a bit of a mix up. Upon arrival I noticed a car that caught my eye. As I didn t attend to see this particular car I was unsure. I met Jason who was a gentleman. He sat me down, we spoke about the car and features. He was not pushy or intrusive and was very guiding and helpful in explaining the car I was looking at and other cars I was considering to purchase. That was the first car I saw and made the purchase on the car but also in dealing with Jason. Since the purchase, I couldn t be happier with the car and the service from the whole team at Essendon Mazda but in particular to Jason. I would have no hesitation in recommending Essendon Mazda and Jason to anyone looking for a car. Thank you.

Nick Rerakis and staff at Essendon Mazda provide great customer service. Nick is patient, professional and honest, qualities rarely found today when having to purchase vehicles.

We had a wonderful experience with Essendon Mazda! We couldn t have asked for a smoother process, from being greeted on the showroom floor to driving out the door. We love our Mazda 3 Maxx Sport. Thank you to Paul, Adam, and Laurie, but most of all, to our sales consultant Nick. If you are considering a Mazda, then we highly recommend visiting the team at Essendon fields.

So far so good. Pleasant sales experience from Trent. The CX-5 went in for a post purchase inspection a month after the sale and the process was efficient and the car was delivered on time. I'm enjoying driving the car - zoom zoom.

Absolutely brilliant service.Cannot recommend enough.

Excellent customer relations. Walked me through every step on the purchase of my new Mazda. Followed up with calls making sure i was completely happy and if i needed anything after my first day of having a new car. 10 out of 10 to Laura and Richard.

Very Poor Service
I dropped my there yesterday morning to fix up the istop and they called me in the evening that your car ihas been fixed and u can pick it tomorrow morning 7:30 am.
I picked my car today morning and istop again not working at all.
Like they kept my car for 24 hours and didn t fix it.

And their staff member don t even know how to activate and deactivate the istop.
I need to take two days off from work and my car is still not fixed

Im really disappointed

I was dealing with Richard and Krissy to get my car and I have to say that they provided a pleasant experience and highly recommended to deal with.