I wouldn't think twice about it. If you're plannin...

I wouldn't think twice about it. If you're planning to purchase your car from Essendon Mazda, please do so at your own peril.

I bought the car from this dealership late last year (Read - August 2018). The car broke down today and I call up the service centre only to be told that my warranty has expired AND WHEN - March 2018. How cool is that? The sales person (Devlin Quai) and the finance department were happy to sell the car to me but could not make sure to get my details (including warranty) into their system.

I'm in the middle of a distressing situation (with the car breaking down on way to getting my baby daughter vaccinated) and I'm told that the warranty has expired when it was blatantly clear that I purchased the car only late last year. Worse still, I was asked to call up Roadside Assist, without providing me with sufficient details. What happens then - Roadside Assist advises me to call up the center again to sort stuff out (regarding the repair).

I would again repeat that this isn't the first time I'm left to rue having taken the decision to purchase a thing from Essendon Mazda. At the time of purchase in Aug last year, I was told by Devlin Quai that the spare key would be organised within a month from the date of purchase. Nothing happened and I had to literally follow-up several times before I could get one. Even on the said date, I was made to wait at the centre much longer than I was promised resulting in me having to forego my workplace commitments.

The one thing that was common between the day when I was asked to collect the spare key with today is:
- I had to miss an important office meeting.

Get your stuff sorted guys. Customer Experience is everything in this age and I'm sure you wouldn't want to take customers for granted.