Themo Liantziris

Review of Essendon Mazda

Today I took my car in at 7.30 am and was told I w...

Today I took my car in at 7.30 am and was told I would be taken shortly by the bus driver. Waited 30 minutes then had ask what was occuring to then be told oh he's called in sick. Ok I understand that but notify those that are waiting. Then the service manager took me to my work about 2 suburbs away that took till 9.00 am. We arranged a 4.00 pm pick up. This did occur but not till 4.30 and it took for me to call and check if it was occuring. I was picked up by the service manager and I explained my dissatisfaction with service today I have spent over 2.5 hours getting to and from their centre and I'm not sure how I could justify returning to their centre in the future. I received an apology and he reiterated their difficulty today. I advised if I was to pay for a premium service ( $330) then I would expect something better than having over 2.5 hours of my day just getting to and from your centre. Thanks for your sorries but no offer of any sort recompence for the shambolic and belated service. To top it off upon the drive home (under 5 KMs) the cars warning tire pressure went off 3 times. This is something new to the vehicle. To draw a real short bow with the actual car service and this error occuring would be a logical conclusion. Jeez not only terrible service but to have the car in arguably worse condition I can only recommend to others to consider elsewhere. We were considering updating our Mazda but like many others we will consider another centre that understands the basics of service.