Jack J

Review of Essendon Mazda

Poor Service at Essendon Mazda in Victoria. Droppe...

Poor Service at Essendon Mazda in Victoria. Dropped off my car before my appointment at 9.20am. Made to wait in waiting room. Car didn t even get looked at until around 1.20pm. Vehicle left service bay at 1.45pm. Cannot understand being charged a couple of hundred dollars for a service that didn t even take 20 minutes. They even said wheel alignment, oil was changed, filters replaced - absolutely no way in a 20 min timeframe! I watched them service my vehicle from afar and in no way way was it done. All I know they have done though is replace the fuse.

The other big issue I have is that customers arrived after me and had their vehicles looked at almost immediately. My car wasn t even washed or cleaned yet others had their vehicles cleaned - it is part of their service to do so.

If you make a booking in advance it is only fair that your vehicle is looked at as per the booking time. Also if you are going to pay $400 plus for a 20 minute service you should expect better.

Would not recommend at all.