Designers were great to work with, listened to my preferences and offered suggestions. I appreciated the post construction follow-up and the way my concerns were addressed.
I built my first house through Eastbrook. Martha Thomas (salesperson on the lakeshore) is absolutely second to none in service, responsiveness and knowledge. She helped me modify my home design so that it was perfect for me. She smoothed out the inevitable bumps in the road and kept me sane duri...
They did everything on time and on budget and the quality and workmanship was wonderful
We could not Be happier with our new home
Their designs are great but the vendors they use do not provide great service and use inferior products. When you buy a house worth 500k you don't expect things to break down within the first year.
Everything is great until your one year warranty is done. Make sure when you do your "walk through" at the one year - climb on top to check shingles, check siding - because after one year everything lies on you. I'd like to see how many people actually do that. They just blow you off and tell you...
We recently built with Eastbrook and could not be happier. Everyone we have encountered with are professional, knowledgable, helpful and make you feel comfortable throughout the process. Kurt and Lee have been great to work with and everyone on the team are trustworthy. The contractors that are work...
We are extremely happy with the quality of work and professionalism we received while building our new home. The process was smooth from beginning to end. Maureen and Brian were invaluable throughout the build process, answering text, emails and phone calls quickly. I would definitely recommend East...
Our building process was as expected. Our home is what we wanted with no major issues. Customer service after close has been a joke. We discovered we were lied to on many fronts to make a sale, including the removal of more than a dozen mature trees we were promised would stay in order for EB to squ...
My wife and I recently built an Eastbrook home in Byron Center. This was the first house we purchased / built so we did not have any home
buying experience. Eastbrook s process is very transparent and easy to work through. While Eastbrook s homes are not custom homes they do a great job of making t...
Fair....still pursuing information regarding defective grout in shower when home built. Kitchen Island granite second quality.
Today (May 2nd) at 4pm on the highway, Truck 1102 was driving dangerously. Drivers should be better tested before using company vehicles.
Our home building experience with Eastbrook was painless. it was a pleasure working with their staff. Eastbrook is very responsive and their construction supervisor has an incredible attention to detail.
The home turned out very nice, was completed on time, and the few minor issues were prompt...
My husband and I recently met with a sales rep with Eastbrook to consider building a home with them - I ll spare her name, but she was extremely condescending and arrogant. She treated us as if our comments and questions were stupid and was clearly in a rush to get us in and out of her office. She...
We love our new home! We had a great experience and an awesome team that made our dream a reality.
Well I was interested in having them build me and my family a home but the secretary/ assistant is rude. Didn't really want to do her job/ provide me with information. Kept sending me a link to their website? Then their website wouldn't load...told her that and she still dismissed it. My wife and I ...
Bought our Eastbrook Condo 2 years ago at Carlisle Crossings. Absolute love the unit itself , but so disappointed in Eastbrook as we come up on complex turnover. When they have sold out they care less of what s right for the community s good. Leaving road damaged by construction vehicles, draina...
We are very happy with our home and all the people who we worked with were excellent in everything they did for us.
We really loved the design center. They made it so easy to select everything we needed. We had a small budget and they were very helpful and understanding. The builder, Joe, was great. He kept us informed and took care of anything that was wrong. We were delivered a beautiful home! Ben the service g...
I love my home! Contrary to the negative reviews here on Google, I couldn't be happier with the construction quality, customer service, and value. The brands/building materials are exactly what I expected, the options/selections available are fantastic, and the customer service after the sale has be...
We moved into our new home in Hathaway Lakes back in August of 2019 and we love it! Martha and the team were awesome and when we had challenges with our first perspective house in the neighborhood, she was able to get us immediate information and access to another. The project managers are responsiv...
Working with Eastbrook Homes has been great. They are very customer oriented. We love our channing condo. Thank you to the whole team , but a special thanks to Ann , Jeff and Gary.
Customer Service and value of the home made this an easy 5-star. The sales, production, and administration teams went above and beyond our expectations through the entire process.
Biggest Takeaways: 1.) The selections appointment flies by. Make sure you take time to figure out what styles/materia...
This has to be the best builder around. Custom designed home services, Profesional design staff, home creation studio well stocked with all the latest interior and exterior choices. Buying power of a large builder but still personal sevice of a small one. Wherever you find a beautiful family neighbo...
Way too many issues to mention them all. It all started with them putting the wrong roof shingles on the wrong house. Our neighbors now have our black roof shingles and we have a greyish color, even though we paid more money to have black windows to match the black roof. In our contract, it also sta...
Great experience and knowledgeable builders who make quality homes
mass produced homes that go up quicker than dandelions in springtime...cheap materials abound...no real hardwood floors...no real ceramic or porcelain tile...no quartz countertops...carpet is cheap builder's special, appliances cheapest on the market (dishwashers all plastic) ...fireplaces barely pu...
I installed tile & hardwood flooring for years in all of there west michigan subdivisions. Very nice neighborhoods & lots of middle aged couples with children. If you are in the market for high priced track homes it's hard to beat Eastbrook Homes.
Great value for the money. Eastbrook Homes builds a really great home.
They were very quick to get my home built and close. You could see that it was done fast. However, once they get your money you will not get anything else finished. I moved in, in January. I was told I was going to be one of the first homes they would grade so I could get my yard and fence up as I h...
We just moved in to our forever home and it was a great experience working with Eastbrook Homes. Mick, Kurt and Chad were wonderful to work with.
Chicken and sauces are still good but the changes to the lunch menu and changing the wedges to fries not so good.
Received a message from corporate office today asking me to store garbage cans in my garage or out of view. I'm getting the notification and others can keep garbage cans on the side of their houses for others to see.
Additionally, the message I received was written as if to a 15 year old from a jer...
Many people decide not to build because of the process and how difficult it can be on the homeowner. Our experience in building our home with Eastbrook Homes was so much fun and the people were so great that I'd almost like to build another home with them, just to enjoy the process again! I highly...
Great to work with throughout the building process. Very accessible for questions and inquiries. Loved the studio with personal designer which made the selection process much smoother than anticipated.
We recently moved our family of six from our Sable home of 7 years to our new EastBrook home. We cannot say enough positive things about the entire experience with Eastbrook. Three words describe our experience: quality, value, and taste. From the beginning to end every detail was covered, every ...
Very happy with our home! Rob, who takes care of customer service, is truly the best! He is always prompt, professional, and goes beyond expectations!
I did not build with Eastbrook but rather bought an existing custom home in Hathaway Lakes. Being in construction myself I was very pleased with the build quality of my home and the layout of the neighborhood. Wendy and Martha who have offices in our clubhouse have been excellent when I've had que...
A pleasure to work with....very understanding...would work with these guys again.
Service has gone way down. Very chaotic and unorganized from beginning to end. We closed on our new home. Several items incomplete. Now that they have our money they won t return phone calls.
Bought a brand new home from theses guys. They do not stand behind there work. I had a 12 month warranty on everything in the house since it was brand new. A couple of windows had stress cracks been waiting since October to get them replaced and fixed along with a list of other things. Buyer beware...
I like working with these folks. I have sold a few homes that they have built and I do not have any complaint with their build process.
Great in the beginning. Like their design studio and support. Unfortunately, problems over problems during construction - and as of a sudden Management is nowhere to be found. Project managers are very busy, overloaded with work and are more focused on getting new construction started than solving i...
Trevor Garbow is hands down the best Realtor that I could have asked for. He went to work for me and was constantly sending me options and homes to review and he got me in front of a TON of showings! He then helped me find the right deal and protected my best interest the entire time. He made sure I...
Its been 5 months living in our new home in Lowingwood Estates and want to say thank you to Kurt Suidinski. Even with everything that has happened in the world these last few months he communicates to you as he did from the beginning when we built our home. We may send a text or call with concerns...
Me and my family have now lived in a newly constructed Eastbrook home for 18 months. Up through the 1 year warrantee and a little beyond, each concern I brought up, which were all normal, was consistently handled in a very professional and helpful manner. We have enjoyed our home very much, which is...
Eastbrook built our stand-alone condo in 2016. We moved in Sept 1, 2016.
We have found the condo to be well-built and are confident it will stand the test of time. Kurt Sudinski was our salesperson and we found him to be professional, knowledgeable, and he paid attention to detail.
The super...
I have now been in my Eastbrook home for approximately six months and I could not be more satisfied with the experience. This is the third home I have had built, and by far EastBrook has far surpassed the other builders. Martha Thomas was my realtor and she was professional through out, during con...
We were very happy with the entire process. We love our home!
What a joke. They screw their work up they come to fix it and it looks worse then it did before. If something is wrong I suggest on fixing it yourself unless you want a half fast fix.
Our experience with Eastbrook Homes was outstanding. From start to finish, they were attentive and a pleasure to work with. Their quality and craftsmanship is fantastic as well. I highly recommend.
No attention to detail. Go over your blue prints as the construction continues as they will miss things....like putting the fuse panel on the wrong wall. Accepted our new home, floors filthy, sink dirty, counter tops poorly cleaned, front porch dirty, walls dusty. Outlet hanging out, 2 sets wind...
For those of you who had a GOOD experience with Eastbrook could you please list the name of your salesperson/contact that was so helpful? That may make the difference in our decision to go with Eastbrook or not. Thank you.