simran jassal

Review of Dufresne

I have just 2 simple question-

I have just 2 simple question-
How many services are needed to get the unit replaced? Technician has done service on the fridge more than 5 times in a year and still I cannot get my unit replaced.
Why do we buy an extended warranty and spend more money?

I wish there was a 0 star as well for rating. Worst customer service ever. No after sale customer service. Good luck to get the appliance replaced with them. Luckily I bought 5 years warranty and still struggling to get the unit replaced.
I bought kitchen aid fridge in Jan 2018. My fridge been giving me problems after 3 months of purchase. I call service team and they send a tech to look into the issue but issue was never resolved.
Tech tried his best to fix the issue not once not twice not even thrice and it s been 5 times my refrigerator has been serviced in 1 year.

I am so frustrated and stuck in a loop. Every time techs works on it , fixes it temporarily and tell us that if the issue repeats they will replace the unit.
On complaining next time every single service rep keep telling me that they will send out a technician again and in order to replace the unit , they need a technician note.
Such a bad experience with after sale service as neither a technician is ready to write a note that unit is damaged and should be replaced and the service team keeps telling that this cannot be replaced until a technician can t fix it.
It s been almost year and half and I am still complaining Dufresne service centre every 2 or 3 month about the SAME PROBLEM hoping this defective unit will be replaced and if I have not bought an extended warranty they will not even service it.