Brenda Eagle

Review of Dufresne

Had purchased bedroom set and mattress - had origi...

Had purchased bedroom set and mattress - had originally went to polo park store and then to Nairn store to find a set. A saleswoman at Nairn store a friend of a friend and offered an additional 5% discount. What a way to get commission on another persons work. Of course we bought thru her. In the end quoted one thing charged another. When we questioned the bill outlining the error she said was correct as invoiced however there was not 5 % discount or extra $100 off as okayed by the manager. Because we had spent over $2500 we qualified for $100 off and also $25 for a mattress test - she now said we couldn t get both. Not happy but didn t say anything because of the friend but did post on website not happy. Now the furniture arrives and two pieces damaged - five phone calls later nothing -
Called our saleswoman and was told why should I help you after the negative posts I made. She then continued on to say after all I did for you I gave you 5% off extra $100 - which
We didn t receive. When I told her she did nothing for us we got no discount etc she hung up on me. Is this what you call customer service. What upsets me more is that she now gets commission on the sale anyway. I then called store spoke to a woman who claimed she was a manager- first thing that she said to me was she s a friend of yours right . It doesn t matter who I am I was a customer and spent a lot of money only to be treated like this. I then contacted head office who then passed onto customer service when asked what They could do to make us happy we told them to return end tables as damaged that was all we wanted-to make us happy they agreed but charged us 10% restocking. This is supposed to make up happy - nothing about the poor customer service by the saleswoman. Now a few weeks later furniture goes on sale cheaper so they adjusted accordingly however because they applied the $100 we got because we spent over $2500 on the bed they wouldn t give us the price adjustment. The manager did state that we had already received 30% off and that now we would get an extra 5% off because of the sale (To our saleswoman- we now have our 35% off that you promised but didn t deliver on. )That has nothing to do with it. If we didn t like the bedroom set we would return the whole thing. We will never purchase anything from Dufresne nor would we promote the store to anyone.
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