CzechTrade

2.7 · 90 reviews
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Mira Toncar
Reviews 1
2020-09-24 18:35

I don't understand what you're doing here, as he w...

I don't understand what you're doing here, as he wrote below, it's a consulate, an embassy not some Mc Donald or Starbruck. my passport expired and so I sent an e-mail, I was ordered within a week, everything was handled without any problems and quickly, within a month of submitting the request I ha...

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Jakub Svoboda
Reviews 1
2020-09-23 04:41

Worst embassy impossible to reach anyone on phone....

Worst embassy impossible to reach anyone on phone. You can call 2 weeks in different times u will still not reach anyone. When u email them they say they will reply within 7 days sometimes the reply took month and sometimes they completely ignored my email so I had to text them again. Appointment t...

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Veronika Polyakova
Reviews 1
2020-09-17 23:13

What a smooth experience today! Needed to change a...

What a smooth experience today! Needed to change a passport so I wrote them an email to book appointment. Within an hour I got reply with the confirmation. I got there at requested time & date and I was seen nearly immediately. Ten minutes later I was on my way out...

Nice and polite staff
Stra...

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Petr Hollar
Reviews 1
2020-09-17 06:29

Sure there is space for improvements but if you fo...

Sure there is space for improvements but if you follow the instructions and actually read what they say you will get exactly what you were told. Does it take long to make some documents? Yes and they would always give you a worse scenario estimate - I usually got everything much faster. Do you expec...

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Jaroslava Shaf
Reviews 1
2020-09-04 03:03

Rada bych touto cestou podekovala pracovnikum cesk...

Rada bych touto cestou podekovala pracovnikum ceske ambasady v Londyne, zejmena pak pani Alici Navratilove za pomoc pri reseni meho problemu. Hlavne jeji vstricnost a nadstandardni ochota poradit mi s postupem mi pomohly urychlit byrokratickou masinerii, nastavenou ceskou legislativou. Dle meho nazo...

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Lea Wilts
Reviews 1
2020-08-02 17:14

the worst embassy in Europa! I cant belive that yo...

the worst embassy in Europa! I cant belive that you have to contact ministerstvo zahranici CR to get very simple @mail answer regardin simple consular task. And even than you have to wait JUST for appointment more than 60 days !!! plus extremely long waiting time to sort out passport. Average proced...

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Martin Fiser
Reviews 1
2020-07-22 21:07

For many months I have been trying to register for...

For many months I have been trying to register for a voter. I was three times, and they never recognized any of my proof of address because of stupid little things. Without it - even when I speak Czech, I look like a Czech, I have a Czech passport and a citizen, and I express myself that I live and ...

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Michaela Edwards
Reviews 1
2020-07-16 07:59

A happy institution, endless waiting, do not let a...

A happy institution, endless waiting, do not let a man lose his wreckage earlier, it will make you laugh. Unprofessional, gross employees, arrogance, abusive behavior. I am ashamed that I have a country I am so proud of and has such an awful embassy. Shame

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Kamila Tenglova
Reviews 1
2020-07-14 21:13

Very pleased with the services and staff of the of...

Very pleased with the services and staff of the office.Prijely jsme.otevrely and immediately we heard.pani were very pleasant and helpful. Helped me with all the papers and everything was handled within half an hour.lepsi is write via email than call.me called in 2 days and have 6 working days to an...

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Lukas Kocourek
Reviews 1
2020-07-13 20:05

Someone does not even get there and when they get ...

Someone does not even get there and when they get there in the middle of the day, there's nothing wrong with them because they're not there. If you are not from London, then you can go to the CR to rip documents and get it cheaper.

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RoseLady
Reviews 1
2020-07-11 01:14

Very unprofessional people work there, arrogant an...

Very unprofessional people work there, arrogant and rude. Arrived 10. Minutes late due road work I have call them and leave message I'm run late. The way how they spoke people is shocking.Also absolutely ridiculous is they know all your name and details about you - but we are not allowed to know ...

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Pierre Chalfoun
Reviews 1
2020-07-03 05:44

I thought embassies are supposed to help the perso...

I thought embassies are supposed to help the person with their application rather than trying to find even the tiniest detail with their application to reject it immediately.

The person behind the counter miscalculated less than 90 days between the date I requested to travel and the expiry of my ...

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Lucie Laflamme
Reviews 1
2020-06-19 11:16

Would rate 0, but not an option...how can you be c...

Would rate 0, but not an option...how can you be calling from 9am - 12 pm, day in/day out and your call is not answered (in 3 hrs).
No answer to emails either, except automated reply that my email has been placed in the queue and will be answered within 6 working days....sent my 1st email 30th Aug...

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Ed O
Reviews 1
2020-06-13 08:18

Docela dobry servis, docela rychlo jsem udelal to ...

Docela dobry servis, docela rychlo jsem udelal to co potreboval, ta recepcni byla pri vyzvednuti papiru trochu rude, ale to je Cesko, s tim nic neudelas.
Neni zachod.
Takovy maly score co ma ambasada asi nejspis kvuli te zname "ceske" skupine lidi, ktera prestehovala do UK. :)
Dobre rozepsany kon...

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Eva Kacenova
Reviews 1
2020-06-13 06:50

Open just one hour afternoon for picking passports...

Open just one hour afternoon for picking passports. We traveled from far after work, were stuck in massive traffic, I was 10 min later. Somebody were waiting in the car with my baby but when i entered embassy the lady behind the desk would not have it. She let me wait for over an hour. No understand...

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Jan .Mikulec
Reviews 1
2020-06-10 01:37

Awful experience. Unprofessional employees. Being ...

Awful experience. Unprofessional employees. Being full of themselves and using their authority to make you feel like second class citizen. I just hope that they will open new embassy elsewhere to make me feel confident with any thing I will come to discuss with them. I do not recommend visiting the...

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Sarka Prokopova
Reviews 1
2020-05-22 22:10

Warm and friendly staff with hardly any waiting li...

Warm and friendly staff with hardly any waiting line on both occasions I went. All information and documentation pertaining to the renewal of my Czech passport was accurate and easy to complete (give or take 4-6weeks was the timeframe). I don't understand the low ratings?

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michala sumova
Reviews 1
2020-05-14 19:32

Even one star is a lot to put for this embassy bec...

Even one star is a lot to put for this embassy because the people who work there are 100% useless,impolite,don't help you with anything even u wait so long when they will connect your phone with this grumpy miss who is always so grumpy either she need holiday or give up job hopefully they open embas...

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Alena Freed
Reviews 1
2020-04-18 09:08

We need to sign a document and I tried to arrange ...

We need to sign a document and I tried to arrange an appointment.
I phoned the embassy. I was told to phone a different number after 10 minutes waiting.I waited another 40 minutes for their answer. Nobody answered the other number.
I emailed about our urgent appointment and an automatic email came...

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James Brown
Reviews 1
2020-04-17 11:03

A real throwback to the days of communism and maki...

A real throwback to the days of communism and making work for the sake of making work. Three seperate trips from the Midlands just to renew a recently expired passport...have these people not heard of Royal Mail. They make you an appointment, confirm it by email then claim you don't have an appoin...

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Vendula Safarova
Reviews 1
2020-04-13 15:35

I can't really complain! I needed emergency passpo...

I can't really complain! I needed emergency passport for myself and my son. We got next day appointment and that was between Christmas holiday! They are really strict and not mega friendly, but I got what I needed without any problems. Thanks to the Czech Embassy employees we were able to go back ho...

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Gabriela Sabatini
Reviews 1
2020-04-11 18:35

very long waiting time even paid to get through on...

very long waiting time even paid to get through on the phone especially morning or lunch time even if you are not in the queue they just leave it ring.
building like prison.
very rude staff
no more comment cus they would be so nasty

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NQRTR toscam
Reviews 1
2020-04-01 07:27

This is not Czech Republic it is PEMEX Republic. D...

This is not Czech Republic it is PEMEX Republic. Despite all the big fuss about Czech uprising against communism and bla bla freedom and democracy all was sbout few mafia men to buy few diesel german cars... PEMEX owns the police, PEMEX makes the laws, PEMEX set the money rate, PEMEX is more untouch...

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Milan Knezevic
Reviews 1
2020-03-24 15:13

Its a consulate not a McDonalds or Starbucks peopl...

Its a consulate not a McDonalds or Starbucks people!
Not sure if you ever been to any other consulate but there are far worse. I had to deal with them on multiple occasions and there was never a problem, they were helpful and polite, always replied promptly. Yes waiting times are long and could be ...

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Pablo Latets
Reviews 1
2020-03-17 10:54

I haven't been so ashamed of being Czech for a lon...

I haven't been so ashamed of being Czech for a long time. Nice guy at the entrance. Mila lady from slovakia. And Mrs. Ourednice again shone like a star. Pretty girl and instead of having fun smiling and perceiving the world from another perspective, so she minds cap on her head. Leveled in prehistor...

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ZT
Reviews 1
2020-03-15 11:43

Ive been trying to reach this embassy via my mobil...

Ive been trying to reach this embassy via my mobile phone between Monday and Wednesday this week between 9am-noon. I called at various times in vain, It was "busy" or I was put on hold which didn't go anywhere. Today, Thursday, I called at exactly 9am when they open and I was left on hold from that...

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C Maksymowych
Reviews 1
2020-03-02 20:07

Awful experience. After being emailed to collect a...

Awful experience. After being emailed to collect a long awaited documented and then waiting for ages in an overheated room to collect it, I was then told that they couldn't find it. Unbelievably poor organisation from an embassy.

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Josh Rayon
Reviews 1
2020-02-25 06:59

Totally wrong what you put on the Czech Republic w...

Totally wrong what you put on the Czech Republic website about the visa because on the website it said blue one travel document under 1951 geneva is doesn't need visa within 30 days I confirm it booked a ticket went to airport they didn't allow me to go prague because I have to get visa. Funny embas...

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Stephen Gibson
Reviews 1
2020-02-22 09:28

Staf is OK and have knowledge to do their job. I ...

Staf is OK and have knowledge to do their job. I am satisfied with the services because they are not waisting anybody's time. It is Czech's culture to go right to the point and it is without English graces but staff is not impolite. The European culture is not to demand respect but to earn it.

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Michaela Dahmani
Reviews 1
2020-02-14 14:58

This is the worst embassy I've ever heard of. It t...

This is the worst embassy I've ever heard of. It took 7 months to get the birth certificate and passport for our baby.
My son has dual citizenship so the other passport was done in 2 weeks and birth certificate in 1!
The staff is rude, no one answers the phone, and emails are answered after sever...

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MathGamer87
Reviews 1
2020-02-03 20:35

Suck, suck, suck.

Suck, suck, suck.
Try calling them and you will get no answer. They always send you their response email af the end of the busniess day and most of the time it will just be links to their website. Even if you ask a very specific question it seems they do not know the answer. And when you actually g...

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Adela Ul Haque
Reviews 1
2020-01-17 16:16

nikdo nezveda telefony-dlouhodobe, poslala jsem dv...

nikdo nezveda telefony-dlouhodobe, poslala jsem dva emaily s dotazy odpovedeli jen na jeden. chystam se tam jit osobne ale citim uz ted nechut komunikovat s ceskymi lidmy protoze vetsina z nich neumeji absolutne komunikovat zadny respekt, zadna vlidnost,zadna napomocnost, zadna pratelskost.

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Marketa Tuttle
Reviews 1
2020-01-03 09:57

I had no problems with the embassy staff, they wer...

I had no problems with the embassy staff, they were nice and willing to help. But you waiting time ... HORROR! I understand that it takes some time to process the document, but it is almost impossible to contact the embassy. I have been waiting for an answer via email for at least two weeks and toda...

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