Would rate 0, but not an option...how can you be c...

Would rate 0, but not an option...how can you be calling from 9am - 12 pm, day in/day out and your call is not answered (in 3 hrs).
No answer to emails either, except automated reply that my email has been placed in the queue and will be answered within 6 working days....sent my 1st email 30th August. This must be the most ridiculous service I have ever experienced...anybody knows where to complaint further???