I bought 2 pairs of shoes, Foxboro Walk in tan & navy, while on vacation at an outlet store in Tannersville, PA. The shoes fell apart after wearing them only 3 times. The shoes look great when we bought them, but obviously the quality is not good. This is the first time we bought a Clarks shoe i...
Clark's deserves a prize for designing the very best sporty sandal for women over 50 - called the Alto Madi Wedge. Clever velcro straps provides solid support for back heel and high arch; the heel is only a blessed 2 inches and easily survives a summer of pounding the streets in NYC. Even my podiat...
One of the managers at the Canton, CT store is rude. I don't recall his name and not sure if he still works there.
My Clarks shoes exploded on a walk in one hour! Clarks says I am experiencing hydro rubber syndrome and it's my fault. Apparently I haven't walked in them enough to avoid the exploding rubber/sole of destruction. My complaint is exactly the same: I haven't walked enough in these shoes to wear the...
I recently went into a Clarks store #582 in Glendale, AZ and experienced the worst customer service i have ever experienced. The shoes in the front window said "two pairs for $99.00-select styles available" the display featured 4 colors of one style of Clarks slip-on shoes for men. It didnt say "onl...
Quality of the product is getting cheaper. Outer soles and leathers are cheaper. Innersoles keep peeling up and falling apart. Stitching seems show threading and easily pull. Products are build for margin now and not for quality. Look elsewhere.
The quality has declined and the customer service is abysmal.
The shoes used to last for 10 years, easy. Now expect no more than two - just like bargain brands. Clark's used to stand for quality, so this is extremely disappointing. No, the prices have not done down, just the quality.
If you have...
I AM RATING THE CUSTOMER SERVICE.
I bought a shoe in your Chandler Fashion Mall, AZ location. Didn't have the size of shoe that I really wanted. Went and looked at other store. Samantha, my saleslady she offered me the shoe I like to be delivered at my house in 7 days. I said, I NEED IT TONIGHT!....
12 days ago I ordered a pair of shoes online. I received an email confirming that the order went through. It said that they would be shipped in 5-8 business days. Again this was twelve days ago. I ordered these shoes a month before I need them. I have repeatedly emailed and waited on hold to ask abo...
I saved up and brought a so called "leather" purse. The purse is peeling at the handle and trimmings which make it not a leather purse like the sales person has indicated that it was ALL LEATHER. This happened a few months after I brought it!
I have contacted both USA and UK headquarters and they ...
Shared from email sent to Clark'sUSA customer service on May 14th 2018:
Hello,
I am simply trying to get someone to help me get a refund for an order that i have never received.
I ordered two pairs of shoes 4/14/2018 and paid with my Master Card.
The items were shipped via UPS but for an...
I love my clark shoes senior over 65 only shoes that are comfortable for me especially the cloud steppers
I am really shocked. I bought two pairs of Clarks Springers two and a half years ago. One pair, in brown, I had hardly worn; sort of forgot about them. Started wearing them a couple if weeks ago. Amazingly comfortable BUT the soles, which look like rubber but are probably plastic, FELL APART after f...
This company is horrible they expect you to work. However, they want pay you. Unfortunate for me and fortunate for the Corporation
Fantastic company to work for and stylish comfortable shoes!
Love my Clark's, have 4 different styles, wear them everyday