Allison Black

Review of Clarks Americas

12 days ago I ordered a pair of shoes online. I re...

12 days ago I ordered a pair of shoes online. I received an email confirming that the order went through. It said that they would be shipped in 5-8 business days. Again this was twelve days ago. I ordered these shoes a month before I need them. I have repeatedly emailed and waited on hold to ask about my order. No answer via email or telephone. TERRIBLE "customer service". I'd give less stars if possible.
UPDATE: I have since found out that my order was cancelled without my day so. I was not notified of this but rather finally able to check my order status online. This is extremely rude and unprofessionl. I needed those shoes but a certain date and now do not have time to order another pair. This is possibly the worst service I have ever experience. Clark's could at the very least have told me my order was being cancelled and why.