Lorraine Williams

Review of Clarks Americas

The quality has declined and the customer service ...

The quality has declined and the customer service is abysmal.
The shoes used to last for 10 years, easy. Now expect no more than two - just like bargain brands. Clark's used to stand for quality, so this is extremely disappointing. No, the prices have not done down, just the quality.

If you have a problem with an online order, you will not receive an email response to inquiries. Call the "customer service number" and the hold message says they cannot change online orders by phone. So basically, you cannot get any help online at all.

But my order never arrived, and THREE emails were ignored, so I had to call. The woman I spoke with was unprofessional (she answered the phone like she was talking personal friend, not a business customer). When I tried to get tracking information, she sounded highly confused and read me a script that did not help or solve my issue at all.

I am forced to charge this order back through my bank.

I'm done. Clark's has lost a long term customer.