Noemi Wisniewski

Review of Clarks Americas

I AM RATING THE CUSTOMER SERVICE.

I AM RATING THE CUSTOMER SERVICE.

I bought a shoe in your Chandler Fashion Mall, AZ location. Didn't have the size of shoe that I really wanted. Went and looked at other store. Samantha, my saleslady she offered me the shoe I like to be delivered at my house in 7 days. I said, I NEED IT TONIGHT!. I left and looked at other stores. I came back half hour later and settled on my 2nd choice because I NEED THE SHOE TONIGHT! Paid for it, went home, and as I got ready for the event, found out it was THE WRONG SIZE!!!!!. I called, told 2 ladies at the store of their mistake. I asked to get compensation for gasoline and time crunched BUT they said bluntly NO! I said even for an extra punch in my card because I shop at clarks many time. Samantha still save NO! My family of 5 bought shoes at your 2 lacations many time in the last 3 years. I work in customer service, and my company always offer something or discount for next visit for the inconvenience ESPECIALLY this case is your employees complete mistake. IS THIS THE WAY YOU TREAT LOYAL CUSTOMER??????