S Davis

Review of Clarks Americas

I saved up and brought a so called "leather" purse...

I saved up and brought a so called "leather" purse. The purse is peeling at the handle and trimmings which make it not a leather purse like the sales person has indicated that it was ALL LEATHER. This happened a few months after I brought it!
I have contacted both USA and UK headquarters and they keep giving me the run-around. I've written letters...no response! Customer service had me on hold for 45 min twice!
I went to the BBB and they refuse to answer the letter of complaint. I even open up a Twitter account reach out to them to get some resolution and all they do is give em the run around. This has been going on for about 5 months now...
I've buying products from them since 1996 and Never will I spend my hard-earned money on OVER PRICE-So-called Quality products from this company...
I think they think they are too BIG now and they do not have to put out quality products...They think they can ride on their yesteryear name with cheap material and customer is going to buy because of their old name...
Well guess what? Clarks have lots of angry customers and complaints and hopefully will soon be out of business. You can never get TOO BIG and scam the customers!