Cate Newberg

Review of Clarks Americas

I recently went into a Clarks store #582 in Glenda...

I recently went into a Clarks store #582 in Glendale, AZ and experienced the worst customer service i have ever experienced. The shoes in the front window said "two pairs for $99.00-select styles available" the display featured 4 colors of one style of Clarks slip-on shoes for men. It didnt say "only for select colors in one style." it said select styles. I went in and the salesperson helped me, I asked which shoes and she showed me the shows on sale. The sale table only had one color of shoe, not the 4 colors in the window display. I asked and the sales person said "other colors are available on this other table" I picked out 2 pairs and went to pay and the sales person immediately told me the colors i picked were not part of the ones on sale, even though they were the same style. I asked why and her response was "because thats what they told me" if you want the shoes on sale pick from this table only, began to argue with me and walked away abruptly. I said "this is the worst customer service Ive ever encountered. she ignored me again. The thing is, if she had just said "look, im sorry if i gave you the wrong information, this is policy and this is why" i would have bought the 2 pairs at full price without question.
Instead myself and 4 others with me left the store as they snickered and I am putting this on facebook and twitter tomorrow.
Terrible experience.