I went there to return a Seagate BarraCuda 500GB 2.5" Internal Hard Drive x 2 and a Verbatim 3m PVC HDMI Cable - Black for $78.94 from the Nunawading Store, which I purchased on Saturday 7th September 2024. I spoke to Jai who processed the credit note for me but when I rang and spoke to him to quest...
I have been using Centre Com Sunshine store for the past 8 years, had 2 computers built, multiple hardware purchases and multiple services. On every occasion the service was spectacular in their tech team - to the extent they have fixed small issues for free on more than half a dozen occasions. I me...
my MSI GPU recently dead on me even when it's 2 month old i when to the sunshine centrecom (where i got it from) and they said they need to send it back to msi to get it fix..... i ask for my RMA number so i can check it on msi website but the number they given me wasn't working and it's the exact s...
Super long lines, one floor staff servicing 25 people. Long waits and side warehouse pickup for a product that is clearly and visible as stock in locked glass shelf.
Extremely poor customer service at the service centre. Had major issues returning an ultra wide monitor that was purchased that day. They never had a display model so wasn't able to see the issue in store until I brought it home and tested. I was happy to upgrade to a 'curved' screen however service...
I've given them enough time to course correct on this current customer service experience but they've done nothing so time to review. I pre-ordered a motherboard and was required to pay in full via bank transfer but then had a fortunate fast arrival on some other components from Amazon. I decided to...
Rashid was able to give good service and replace the fans for my computer without any problems. Able to help me out quickly!
The service centre is so hard to find, a hole in the wall but thats not why I give it one star. I bought an expensive gaming laptop and it froze over and over the first day I got it. The service centre never answers their phone so it took me a week to get on to them. I had to call over 20 times a da...
Ordered a monitor online, firstly i never received a confirmation email of any of my details, i placed the order on the 28th of May which i was supposed to pick up monitor on the 11th of June. Came to the 14th of june we still hadnt heard from centrecom, so i tried to get in contact with the store c...
Do not buy from this company. Sold me several items, informed me they were in stock & being picked for delivery. Then emailed me & cancelled the purchase. 2 weeks later I finally received a refund after raising a Paypal dispute no comment, no apology. Customer service is non-existent. Pay a bit more...
Such a horrific experience, I simply asked for a better price on a headset and got shut down immediately, in the most rude way possible. Customer service was poor, the particular individual was extremely rude and had no time to speak to me. Ive never been to any store In Melbourne and received such ...
DO NOT BUY FROM THIS STORE
They sell faulty products and tell you it's your fault and won't repair it, as it's not under warranty if it's your fault.
Definitely a good store, offering good products and actual tech expert staff. Don't be a clueless guy walking around if you cannot afford anything.
I just bought a mouse and when I got home and try to open the box, I noticed it has been opened. They put clear tape on it because the original sticker won't stick anymore. I still don't mind until I try and it doesn't work.
Why would you have to sell an opened box
I would award Centre Com Sunshine zero stars if I could.
My experience with this company has been atrocious. I ordered a computer from their website to be delivered to Brisbane. Estimated arrival time was one week. It took a little over three weeks. The computer was mishandled by Auspost several...
I've always came here for PC parts (except for my gpu), customer service is friendly, prices are cheap and ray is awesome.
Had excellent service from Steven getting all my parts that I needed for my build definitely recommend coming here!
Went and bought some PC parts, and I have to say that the customer service are great there (Only been to Sunshine, don't know about the rest). I also ended up having a 15 minute long conversation to one of the workers and ended up talking about alot of Gaming parts and advice. Great service and also...
I bought an SSD and chose the free Aus Post delivery option from Sunshine. I still have not received the item after a week including the tracking number, they are not answering my calls and my ticket email to get a refund. The worst computer hardware supplier ever!! Never going to buy from centrecom...
These guys are professional, fast and very affordable.
I d knocked over my pc and took it in to get checked and the lads were kind enough to install a wifi and a Bluetooth chip while checking it out.
Hard to find a genuine pc repair store for this good of a price.
Recommended to all
Very happy with centercom an honest mistake was made on there behalf and i had no issue having it solved straight way exellent staff members.
Product arrived safe and sound - 3 day delivery on a long weekend. Not bad, now to pop this in to get crafting on some big projects!
Wasn't sure if it was my laptop or the power source at fault so I took it in and explained that I needed to try a new power source on it. They had no hesitation to open a new 1 from its bag and try it. It WAS the problem. Therefore I am a happy camper now.
My first and only experience at the Sunshine store was fantastic! Michelle was very personable and showed great expertise when responding to my queries. Despite being the Christmas period, she was in high spirits and incredibly great to deal with. I would definitely recommend this store. Thanks heap...
Awesome store, fantastic prices and awesome service!!
Whatever you do - Do NOT go to MSY, they are hopeless in comparison.
CentreCom also have a great store in Clayton which is just as great,
I'm so thankful that there are still great computer retailers out there.
Had computer parts purchased here, assembled my computer for me which took 2 days and it works perfectly with no issues at all. Sell great range of products for good price. Staff are all very knowledgeable on parts and will assist you on what to purchase depending on what you are looking for your PC...
Horrible service and attitude. 4 weeks for custom build. Constant delays and changes. Quoted 2 days originally. Cancelled order and had to fight for refund. Went to ple and they built on the spot
Always friendly, informative staff and excellent service.
Came here to buy something which they advised me they had on the phone but when i got there they didn't have it. Great selection of products and good prices on things on special offer. Staff were nice and helpful. Would recommend them if you want to be able to browse products and talk to the staff, ...
Thr sales person was very rude and even though the payment is cleared they said i cannot pick until Monday. Ordered first time and i suppose the worst place to place your order
Wish I had of read the reviews for this place before I took my I phone in to be repaired! Made me wait 2 days then said I needed to wait another day because the part they ordered was faulty. I seriously think these guys are backyard warriors that google how to fix apple products. DO NOT take any pr...
Great parts and systems but don't rely on the geeky guys for customer service.
Computer store which is nice to walk into, and you get the support then and there. Just be mindful of local traffic, it can be a doozy.
Often don t carry the stock advertised and alternatives are offered. For those of us who build, this is a rotten scenario. If you want to build and have gone to the trouble of selection, check before you go there.
Duarte G was very helpful in helping me find a gaming monitor. Cheers for that
I spent an hour both going in and out of sunshine by train only to be told that the Apple part of the store doesn't open on weekends. I spent an hour in line with no mention of this.
Had a good experience with them, very helpful with guiding me on what the best parts i need to build my pc. Cheers guys
Unprofessional staff they will not explain every thing when we giving product they will say you have agreed terms and conditions paper what we sign
Can't be any more positive about these guys. Ian and Ray always look after us and we've never had an issue in nearly 10 years as a customer.
Phone service is closed down due to covid which is understandable, but their ticket or email service is horrible. It takes them about a week or more to reply
edit:
They sent me a faulty Ryzen 5 3600 and they fobbed me of the manufacturer. Sure they are legally allowed to do that, however I deman...
I've been a long time customer since when the store was just a reception. I recently bought a keyboard where I had issue with the trackpad, I dealt with Ian over the phone who understood my problem and kindly organised a replacement I just visited their Sunshine store. I was really pleased with thei...
They have very stupid and unprofessional customer service you can find in I tried to call many times for help everyone gave me different answer and saying they are busy
And when l asked him to refer me to a higher manager he dropped the phone
I got this unprofessional service from the main centre ...
Had two very different Mac issues - one of which the battery and HD died and the other spilt a coffee into the laptop. Both issues were resolved within a week with great communication from the team in the Apple centre. One issue was not fully resolved on first pickup but the team were happy to j...
Amazing service for MacBooks and iMacs.
Highpoint was booked out for a week, couldn't get to see them.
Walked into the Apple service centre in sunshine with no booking and they helped me get my MacBook pro fixed within a few days. They have a labour tier here, but well worth the express service th...
Stephen was a bloody beauty to buy from.
He helped answer a million annoying questions, and did so in a friendly and professional manner. I would definatly consider buying him a slab. I will continue to buy from centrecom. 12 out of 10.
For starters i am giving them 4 stars instead of 5 as due to covid restrictions it probably restricted them on doing their job 100%.
I used their online click and collect. I had a few issues with products as i think as they sat in my cart they went out of stock. So a few phone calls (Yes their were...
Professional staff, fast support, after-sale care and excellent price - Big recommendation :)
Extremely poor customer service.
Order was placed 9th of may with 2 items on pre-order (4 items in total). Their website states that items in stock are allocated to an order even if their status changes to "out of stock" at a later date. I find out almost 4 weeks later that none of my items were al...
Great place to get your ALL you computer needs at good prices would recommend to everyone
-- Update
I changed my review from 1 star to 3 stars.
After a month and a half, and many many many emails later to explain to different staff about what happened, an employee on the sales team contacted me and issued a full refund.
-- Original Review
Worst customer experience ever! I've boug...
Some staff are great, others treat you as an inconvenience.
I'm not sure I will keep shopping here
Extremely poor customer service. Stay clear. The few dollars you might save in short term aren't worth the trouble in the long term. Warranty service is unprofessional, slow and don't follow consumer law. This is not to mention the poor quality PC building service. No testing of the build before shi...
Centre Com is so far the best PC store in my preference. Centre Com has nice employees and support you without asking, When I decided to buy a computer they recommend me an another PC which had a better GPU and a slight down-graded CPU because I played more GPU based game and to this and and this re...
horrible service- Would give zero stars if I could. Went in for a phone battery replacement. Booked online thru Apple, then called store to confirm it would take 1hr. Structured the rest of my day around that. When I dropped off the phone they said 4 hours.
Whats the point of having an online booki...
Save your money. Not worth it. Go to a genuine apple store. At least they won t charge you $90 for a diagnostic fee and then give you false information about all these parts needing to be repaired and give you a quote of $900 to fix your computer.
Fantastic Service , polite courteous and experienced, resolved my issue very quickly on the same day and was a pleasure to deal with I have been in touch with apple to praise this service centre. Well done .
Duarte G his service was great! Would give the guy 6 stars if I could.
Purchased a custom build on 17/01, the guy who serve me was very friendly. and they allow me to bring my own graphic card and CPU cooler for the build.
Also within 2 days, i have call them twice and request to make some parts change for the custom build(want a different Case and want to add a new...
Just no. All good until you have a problem, then they will try to weasel their way out of giving you a fair deal.
You guys explained the best ways to look after a personal laptop and the general lifespan of one. Very helpful with explaining how to look after our hard drive as well. Technology upgrades quickly, very difficult to keep up. Thank you for your patience guys
Apple Store there is the worst customer service you can imagine.
Store in itself have lot of products you can use. But return policy is not the best thing. So i go for 3 stars. I spend abt 3-4k on gaming pc bt still they take extra 100$ on top of new GPU price, when i go to swap my gtx 1070(brand new) with 1080ti.
No matter how many times you call or how long you stay on hold you will never get through.
Fantastic place - I m so glad l found it! My computer has been running like a dinosaur, and within 3 seconds of taking off the side, Anthony knew exactly what it needed and why. He was so helpful and easy to talk to, l wish everyone had customer service like this. I ll never go anywhere else, my upg...
Got a new computer not long ago and it came with a broken spacebar.
Last month i bought gaming PC for my son sales team help us a lot and gave us good advice for choosing the right PC,,also after three weeks later my son accidentally broken wireless internet antenna and again i took my PC to the store where MR RASHID look after us very well and re-fix it without an...
Misleading
The ETA for the order was 14/09 now they provided with new ETA which 30/09. If I knew the ETA is 30th before ordering I wouldn t place an order.
Don t buy from here unless you want the most unprofessional communication money can buy. Sales reps think they re smart, I spent $600 here and was treated like dirt. I felt so uncomfortable dealing with the customer service representatives, they were so rude and just downright unpleasant. Would neve...
Had my order ready to go.
A place doesn't get this busy by giving bad service or products.
Great Customer service but long lines due to social distancing measure's
Them: "Centrecom Sunshine, X speaking"
Me: "Hi X, my name's Y and I placed an online click & collect order this morning and I was wonder-"
Them: "I'll STOP you right there, online orders are Monday-Friday. Thanks for calling".
Store was a pretty good experience, a bit disappointed with lack of Zowie mice. Thanks Blake for the service, great guy
The staff have terrible customer service. Not only they are very rude and unprofessional but they don t even bother to respond when u email or call. Will be buying from MSY in the future.
No communications. How you supposed to order click & collect? No one is there to talk on the phone. Do not recommend this store or centre com at all.
Last time I bought a computer here everything was great, so encouraged my son to get his gaming laptop here as well. Buying it online and pickup went well but when it stopped working after a week there is no one to call and responses online are slow and inadequate, so left with an expensive, non fu...
I have been going to Centrecom for years, purchased many systems and laptops for business and private use. Have always had a great experience in the store and they are always keen to help out.
I usually visit with my younger son who also loves computers and all things gaming and their Staff member...
I came in with a macbook os issue. I was weary of bringing my laptop here as there was no reviews for their apple repair/reseller store. I was greeted and helped by Dom. He was empathetic to my issues and helped me to attempt to do this myself to avoid having to pay for their labour charges for them...
Hi im a sri lankan..please help me
I wanna bay oppo vooc power bank you store have it..can you ship to me
Excellent customer service. Always help me out with my orders and have looked after me very well for 20 years. Very polite and professional knowledgable staff. Probably the best computer parts supplier in Australia.
Duarte assisted me with my purchase today. He was extremely helpful and knowledgeable. He took his time to explain to assist me in understanding, and gave fantastic recommendations based on my requirements.
Thank you for your time and help.
I have been using Centre Com Sunshine for many years, and...
very bad experience .... got a high end pc assembled from them... price they charged and parts they used to built it are of very low quality. power supply gone in first 3 mths got it replaced now the pc is noisy. a friend got same configuration from harvey norman at much much lesser price and still...
DONT EVER THINK OF BUILDING A PC WITH THESE GUYS EVER. Had my pc built there in late 2016 and have now had TO PUT IT IN FOR REPAIRS FOR THE THRID TIME. Spoke to the guys on the phone about my issue and they said just book it in for repair. Basically treated as if it was nothing that a person who spe...