Baxter Ford (formerly Performance Ford)

4.5 · 1290 reviews
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Max thomas
Reviews 1
2020-12-27 15:15

Even though I didn't purchase a car from here, Rus...

Even though I didn't purchase a car from here, Russ Underwood was more than willing to run around, I literally saw him run at times to make sure I wasn't waiting on him(although it wasn't necessary). After visiting this location a number of times he always made sure I felt comfortable with what we w...

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Dennis Randolph
Reviews 1
2020-12-26 08:17

This is the second F-150 I have purchased From Bax...

This is the second F-150 I have purchased From Baxter Ford,and most likely will not be the last.Salesman Eric Maynor was great to work with absolutely no pressure sale what so ever.The entire experience from Eric,Chip and Steve was a pleasure.This is the place to buy a new Ford truck.

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Pat Logelin
Reviews 1
2020-12-24 15:12

We have been buying cars from Baxter for a long ti...

We have been buying cars from Baxter for a long time. This is the first time buying from the Ford dealership. It was a great experience. They actually listened to what we wanted and did not try to steer us into something we were not interested in.

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Anton Rodnov
Reviews 1
2020-12-24 04:22

Today I buy the new fusion for my wife, but when w...

Today I buy the new fusion for my wife, but when we go to this Baxter we don't want to buy it today. But we change our minds when meeting with manager Dustin Lair. He works very good, he explained all what we need and all offers what they have for today, and then he give us the best offer what we ca...

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Tori Carlisle
Reviews 1
2020-12-23 16:39

I recently bought my second vehicle from Baxter Fo...

I recently bought my second vehicle from Baxter Ford. Both experiences were wonderful and I could not ask for a better team of individuals to work with when it comes to purchasing a new car. I personally bought my second Ford Escape and I know that when the day comes to find a replacement for it, ...

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Kylie Porter
Reviews 1
2020-12-23 08:54

Chauncey was an amazing salesperson. He answered a...

Chauncey was an amazing salesperson. He answered any and all questions that I had quickly and thoroughly. Worked with me and helped me get the best possible deal whether it be with insurance or the dealership. Would definitely recommend going to him.

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Ashley Arredondo
Reviews 1
2020-12-22 21:49

We had a great time purchasing our 2013 chevy silv...

We had a great time purchasing our 2013 chevy silverado. CJ, a newer sales person at this location, was very helpful in getting us answers and working with our budget. The beginning of our issues began with the finance manager - I had asked multiple times to know what our credit scores were, he neve...

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DAZE WITH DAN
Reviews 1
2020-12-22 19:44

Thanks Baxter Ford service department for honoring...

Thanks Baxter Ford service department for honoring my warranty and taking care of the $100 deductible that my service contract said I owed. The finance department is honoring the no deductible on my warranty at no extra cost, so thank you Baxter finance for that. My wife and I will continue to recom...

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Suzanna Averill
Reviews 1
2020-12-21 11:36

Amazing service from Ronnie, to Medhi, to finance!...

Amazing service from Ronnie, to Medhi, to finance! I was treated with respect and each person went above and beyond to make sure that my experience was smooth. I love my new Explorer and will recommend others to give Baxter Ford West Omaha a try when considering a new car purchase. Thank you so m...

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Stacey Menzel Baker
Reviews 1
2020-12-19 11:11

I love my new Ford Edge! I had been considering tr...

I love my new Ford Edge! I had been considering trading in my Subaru Outback and had been looking around for awhile. Rod Bates, the salesperson I worked with, sent me a picture of this car and, after we did a test drive, I knew this would be a good decision. Rod was very knowledgeable, he listened t...

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Leslee Bothof
Reviews 1
2020-12-19 10:30

I had the pleasure of working with Jake today. It ...

I had the pleasure of working with Jake today. It ended up being a great experience and I was able to purchase a car that I am excited about. He addressed all my questions and concerns in a professional manner and we were able to make a deal without me feeling pressured. All staff was friendly and i...

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Screaming Eagle 101
Reviews 1
2020-12-19 09:55

Sara Meehan is an excellent car sales woman. She d...

Sara Meehan is an excellent car sales woman. She didn't beat around the bush on anything. She told me straight up on everything. Will definitely be coming back for my vehicle needs. Thanks for helping me finally get into a new truck. Not my dream truck but you have to start somewhere.

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Malinda Farhart
Reviews 1
2020-12-19 01:15

Ryan (Bob) Flynn was amazing to work with. Our car...

Ryan (Bob) Flynn was amazing to work with. Our car was stolen on Christmas Eve and we needed a new vehicle right away. Ryan worked tirelessly with us till we found the car we loved. He knew what we were looking for and never pressured us to go above our price range or look outside the car make we wa...

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M Rotella
Reviews 1
2020-12-18 00:13

I waited 2.5 hours for an oil change and that's ev...

I waited 2.5 hours for an oil change and that's even with an appointment. After waiting this long, I walk back to the service area to check on my car and there it is, just sitting in the garage while a bunch of kids are standing around talking. I ask if my car's done and they ask which one, I point ...

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Bev Cummins
Reviews 1
2020-12-17 22:14

I called ahead and told them I was coming to see a...

I called ahead and told them I was coming to see a vehicle. On our way we were called by the manager to tell us someone else was there already looking at the vehicle. I felt this was inappropriate because I should have been given first priority since I had contacted them earlier in the day and verif...

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Melanie Lamb
Reviews 1
2020-12-17 18:31

I had a great experience with Baxter. I was statio...

I had a great experience with Baxter. I was stationed in Korea and was ready to purchase a vehicle. I really needed to purchase a car and have it shipped to Tucson. I tried emailing a few different dealerships, but no one would take me seriously. When I made contact with Baxter (all via email) they ...

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mike brown
Reviews 1
2020-12-17 14:38

Dave Brock is no doubt the elite of the elite of F...

Dave Brock is no doubt the elite of the elite of Ford experts. Needed an Expedition for my wife and a F-350 for myself and he called me and had them parked in front when I got there. Just waiting on my wife to pick the colors. When you want help always ask for Dave Brock. A big five star plus sales ...

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courtney krause
Reviews 1
2020-12-17 04:36

Kurt Rinke is AMAZING! He made buying my new car s...

Kurt Rinke is AMAZING! He made buying my new car so easy and I couldn't have asked for a better person to help me! I went into this thinking it was going to be a disaster as I've had terrible experiences in the past but he was definitely worth the drive to Omaha! Great job man!

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Kerry DePew
Reviews 1
2020-12-17 04:00

I will have to revise my previous rating. It's was...

I will have to revise my previous rating. It's was previously a bit inconsistent on the service. But after my last experience, I had to revise the service back up to 5 stars from 3 stars.

REVISION: Just go with Jojo in the service department. She's honestly willing to go above and beyond. We had ...

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Tony Richter
Reviews 1
2020-12-16 16:02

I came in on Saturday with an unscheduled repair. ...

I came in on Saturday with an unscheduled repair. I broke off a side mirror. The Part Dept. confirmed they had one in stock and set it aside. Then I came to the Quick Lane and was greeted like they knew me personally and understood my needs. The repair was done as expected and I was off in less than...

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Deb Henderson
Reviews 1
2020-12-15 20:06

Was recently there to consider a new vehicle. I wa...

Was recently there to consider a new vehicle. I wasn't ready to buy but thought you should know your salesman Earl Davis was considerate and very knowledgeable. Answered all my questions and didn't make me feel like I was wasting his time. Appreciated that.

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Shelly Rodgers
Reviews 1
2020-12-15 20:02

The minute we walked into this establishment, I kn...

The minute we walked into this establishment, I knew we were in the right place! Jason Foresman was the first person to greet us. He asked what we were looking for and referred us to Tyler Comer his Sales Consultant. We were shown many used Ford 150's and with the expert help that we received we p...

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Amanda Ragland
Reviews 1
2020-12-15 14:48

My salesman Ryan Flynn rocked...I got my new truck...

My salesman Ryan Flynn rocked...I got my new truck with no hassles at all and he treated my mom and i great. A huge shout out to all three gentlemen i worked with, Ryan, Jason and Mr Kukoly. It was honestly my best experience purchasing a vehicle. No hassles and they all took care of me.

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Hunter Bennett
Reviews 1
2020-12-15 09:48

First car buying experience, and it will be the la...

First car buying experience, and it will be the last time I buy from a dealer. I'd rather roll the dice and buy from a private party. We have two little kids and sat around for 3.5 hrs until 10:30. They knew we lived in Lincoln. I didn't haggle on the price at all, and they still pushed the warra...

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Eihab A
Reviews 1
2020-12-14 23:44

This is the BEST place I have ever had my car serv...

This is the BEST place I have ever had my car serviced - PERIOD. They really know how to take care of their customers. Every time I brought my car here it was serviced right, quickly and at a very low price compared to other service shops in Omaha. They have impressed me with their customer service ...

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Keven Martin
Reviews 1
2020-12-14 20:53

Loeden was great in getting me in the same day for...

Loeden was great in getting me in the same day for a service repair. I received a loaner (real nice 2020 Ford. Fusion) to use while they examined and repaired the car which about 3 days to so so. The Parts/Labor were under warranty which made things even better. Loeden was great about keeping me ...

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Aaron Lichtas
Reviews 1
2020-12-14 11:36

Mehdi Paraa was fantastic. Super informative, very...

Mehdi Paraa was fantastic. Super informative, very knowledgable, and very friendly. We bought a vehicle from him today and he was very patient with my haggling and very personable. I would recommend him to anyone visiting Baxyer Ford West Dodge!!! Thank you again Medhi!! My wife is super happy with ...

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Eric Moyer
Reviews 1
2020-12-14 02:49

I came to Baxter Ford looking for a dependable tru...

I came to Baxter Ford looking for a dependable truck. I was met at the door by Chad Bloodworth. My experience at Baxter Ford was better than any other dealership I have been to. My salesman was very knowledgeable and listened to my needs and wants and I ended up buying a new F-150. The entire staff ...

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Renea Hayden
Reviews 1
2020-12-13 22:01

The store and its employees were amazing. I felt...

The store and its employees were amazing. I felt the warmth and caring from everyone. Dustin Lair was my salesman. He was so personable. I felt relaxed and comfortable throughout the whole process. I helped purchase this vehicle for my father. His experience mirrored my own. Buick Regal, no...

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Jesse Winters
Reviews 1
2020-12-11 09:22

I don't have one bad thing to say about my experie...

I don't have one bad thing to say about my experience with Baxter. The whole process from start to finish was done within a day. They worked with the banks to get everything where I wanted it. Joe was amazing In the help with my purchase. I would recommend him and Baxter to anyone else.

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Bradley Schoreit
Reviews 1
2020-12-10 14:45

Baxter couldn t have been any easier to work with....

Baxter couldn t have been any easier to work with. I was helped by Dustin Lair. He was easy to work with, honest, and helped me find exactly what I wanted. I ve done a lot of car shopping, and dealt with a lot of dealers, Dustin was far and above the best I ve ever worked with.

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mpacerj
Reviews 1
2020-12-10 14:27

Robert Rands sold me a 2021 Ford Bronco and it was...

Robert Rands sold me a 2021 Ford Bronco and it was a great experience. I love the vehicle, he answered all of my questions and addressed all of my concerns. Robert and the whole staff were very accommodating and made the extra effort to ensure I could drive off the lot with my new vehicle that night...

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Holly Carr Valdes
Reviews 1
2020-12-10 10:33

I called in at 5:00 pm to see how quickly they cou...

I called in at 5:00 pm to see how quickly they could get me in as the heat was not working in my vehicle. They were able to get me in the very next day. They made it a priority as the weather was turning cold. Everyone from the moment I called was super helpful, nice, and accommodating. The comp...

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WESSTYY
Reviews 1
2020-12-10 03:59

Very poor customer service. Mainly the finance dep...

Very poor customer service. Mainly the finance department. They added several thousand dollars to my loan just for an extended warranty without telling me. Maybe it was a mistake or confusion I thought. Until I tried to get it removed from my loan. Then it was nothing but headache. I bought the car ...

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Leslie Ronish
Reviews 1
2020-12-05 22:33

After purchasing my car from this Ford dealer I al...

After purchasing my car from this Ford dealer I also bought a service contract with them. I had my first sort of issue where I needed a Sync update but there was an issue of time because of miscommunication and cost. My service writer Nick got everything taken care of in a professional, friendly, an...

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Lee Hansen
Reviews 1
2020-12-05 22:15

I worked with David Brock to find the 2016 F150 I ...

I worked with David Brock to find the 2016 F150 I had been looking for. He was very patient and nice to work with. I had some estimates from other dealerships and David was actually able to go under my best estimate. David was very professional and was able to make the car buying experience much be...

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Travis Gellatly
Reviews 1
2020-12-05 18:46

We worked with Ron Archer to lease a Ford F150. C...

We worked with Ron Archer to lease a Ford F150. Could not be happier and would reccomend to anyone that wants straight forward service. We also appreciated the help from Matt, Kevin, Robert and Chip. They made a great team and we will be back.

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Gaurav Gupta
Reviews 1
2020-12-05 12:43

I had the pleasure of working with Scott and Alan ...

I had the pleasure of working with Scott and Alan during my visit, and they were very helpful and got me the Explorer ST I wanted at the price I wanted! I would buy another Ford from them if needed. Thank you again for the help and I love the Explorer ST!!

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Janet Phipps
Reviews 1
2020-12-05 00:23

We would like to recognize one of the best salesma...

We would like to recognize one of the best salesman anywhere, Tim Kennedy. We have purchased multiple trucks from him over the last 20 years. He has a high regard for Ford Motor Co and for his customers. He makes it his business to know his customers so well, he knows their needs more than they do...

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Kim Fitch
Reviews 1
2020-12-04 19:34

If you're in the market for a new (or used) vehicl...

If you're in the market for a new (or used) vehicle, Ambrose is the man to see. He's now sold my husband several vehicles and two to me. He's never treated either of us badly amd always works very hard to help us find just the right deal for our needs! I would give the dealership 5/5 stars if HE wa...

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Malachi Hilkey
Reviews 1
2020-12-04 13:24

SERVICE BEWARE, TOTALLY SERIOUS!

SERVICE BEWARE, TOTALLY SERIOUS!
I rated this 1* a while ago and it was never added. Here's why:
I took my truck to have brakes services. It went from $250 to $525! And my brakes STILL squeak in the back.
But that's not the worst part.
I picked my truck back up, got off the free way to hear a ra...

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