I waited 2.5 hours for an oil change and that's ev...

I waited 2.5 hours for an oil change and that's even with an appointment. After waiting this long, I walk back to the service area to check on my car and there it is, just sitting in the garage while a bunch of kids are standing around talking. I ask if my car's done and they ask which one, I point to my car and someone replies, yes it's complete. Well it would have been nice if someone told me! We'll never bring our vehicles to this location for service again.