ATT

3.7 · 125 reviews
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Thursday Farrell
Reviews 1
2020-09-23 17:02

I was extremely happy with the service at this par...

I was extremely happy with the service at this particular store. The rep Maba (I believe thats was her name) was very thorough and extremely knowledgeable about the products. Employee like her are hard to find, keep up the great work!

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Zaria Brown
Reviews 1
2020-09-19 06:48

What did I like? Nothing! The service is extremely...

What did I like? Nothing! The service is extremely slow with the new technology advances it seems like the store is at a disadvantage. Help not much many answers are unable to be answered because many of the store associates lack the knowledge to answer them, but I will give credit where credits do ...

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Kelsie Harnly
Reviews 1
2020-09-16 05:54

The employees at this location are phenomenal howe...

The employees at this location are phenomenal however I am thoroughly disappointed with AT&T and their customer service prior to going to the store. I have an endless list of things that have been wrong and AT&T doesn t seem to want to fix their wrong doing they just say I m sorry there is nothing w...

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Brandon Williams
Reviews 1
2020-09-10 19:34

Customer Service was phenomenal Manager Katie wait...

Customer Service was phenomenal Manager Katie waited on me her knowledge was very helpful she made the process of buying Two phones easy I just sat back and she covered every aspect of the sale and also showed me how to use my new IPhone X

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Marc Lewis
Reviews 1
2020-08-21 20:29

waited 2 hours for a phone that was in stock and t...

waited 2 hours for a phone that was in stock and that was pre ordered, and the canceld the order amd tried to do it instore and demanded the phone be traded in at that moment. when online gives you 15 days.. no resolution left with out the phone that i paid for and had ahipped to the store.. worse c...

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Jordan Weiner
Reviews 1
2020-08-20 14:55

My experience was horrible! This was due to the st...

My experience was horrible! This was due to the store greeter at the time of my arrival on 12/9/17 at 5:30 pm.. She is extremely rude and forgot to sign people in when they entered.. She then took the wrong people to sign in first and screwed the order up!! She is a complete b*tch.. Her name is Moni...

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Skyy Clark
Reviews 1
2020-08-13 11:12

Did an online order and had to visit the store jus...

Did an online order and had to visit the store just to be told I wasn't approved. Not only that, I had to wait an hour for them to tell me that and it wasn't even busy! There was one staff member on the floor so I could understand that. What I couldn't understand is why it sounded like there was an ...

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Maria Ait Alla
Reviews 1
2020-08-09 14:53

Employees r lacking customer service skills. Was p...

Employees r lacking customer service skills. Was put on hold for manager 12 minutes & 47 seconds for manager to come to phone. No one came back to say manager was busy or anything. When a customer is already crying and upset you'd think customer service would have been impeckabul. But not at AT & T...

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Shenell Victoria Beaubrun
Reviews 1
2020-07-28 14:25

I am apologizing in advance for the forthcoming lo...

I am apologizing in advance for the forthcoming long rant, but my experience with this store tonight was ridiculous. I placed an online order for a new phone because my new one is almost completely inoperable. The online system tells you it should be ready in an hour, but that I would receive an ema...

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Chuan Shen
Reviews 1
2020-07-22 16:14

Worst experience with this salesman Kahlil very ta...

Worst experience with this salesman Kahlil very talkative but noble nothing what he is doing.

First time he stupidly set up our prepaid phone with no data plan that we have to come all the way from Bear to upgrade it to a plan that has data.

Second time we came to inquire whether we can upgrad...

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Salin.gilbert
Reviews 1
2020-07-21 12:50

Worst and arrogant people are working here. There...

Worst and arrogant people are working here. There was a hefty guy who was really kind and helpful. One guy was roaming with a bag , I don't know who appointed him he looks and acts like a railway mechanic. This guy and a lady working there were not attending customers and making them wait for a lon...

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Mike Darmanin
Reviews 1
2020-06-23 09:47

This location is very slow. Waiting list has grow...

This location is very slow. Waiting list has grown and the same people waiting in front of us for over an hour. They were willing to drop helping those waiting when someone wants to buy something, and skip the list when someone came in saying their issue was easy.

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William Burns
Reviews 1
2020-06-20 11:31

Just left the at&t store on concord pike in delawa...

Just left the at&t store on concord pike in delaware, sat there and waited 45 mins and didn't see an associate. 2 people working in the store and it seems they can only handle one customer at a time. Just need a different sim card for my new phone. Service sucked.

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Varun Patel
Reviews 1
2020-06-17 08:25

service is horrible. even manager did not know pro...

service is horrible. even manager did not know proper protocol to solve the issue.
My shipping address was wrong now it was not me who gave address to UPS it was att.
but manager told me to call UPS and get it corrected but UPS told me to talk with att.
Better call att customer service and get pr...

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MCAO jackson
Reviews 1
2020-06-14 09:38

I would NEVER get an At&t phone again. After payi...

I would NEVER get an At&t phone again. After paying outragous monthly fees with no signal at our house and NO wifi calling we decided to switch carriers. We insisted that the plan be killed immediately after we switch to T- mobile they ignore me and made the change 3 weeks later at the end of the...

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Kristin Bateman
Reviews 1
2020-06-14 07:34

DO NOT COME TO THIS LOCATION IF YOU DONT WANT TO S...

DO NOT COME TO THIS LOCATION IF YOU DONT WANT TO SPEND YOUR ENTIRE DAY HERE! 45 minutes just to answer the store phone! 5 hours in store set my own phone up and they misplaced the second phone we order? What is the point of order online if it doesn t change your wait time?

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Briana Tansey
Reviews 1
2020-06-04 14:32

The agent that assisted me was definitely amazing....

The agent that assisted me was definitely amazing.. super knowledgeable and funny too! He helped set up my new phone to avoid all the annoying stuff I would of had to do later, great conversation while I waited and very personable.. Make sure you keep him, great service!

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Shaun Irby
Reviews 1
2020-05-19 19:24

This Place Is Great..They Are Always Busy But They...

This Place Is Great..They Are Always Busy But They Take Care of Their Customers And They Are Always Willing To Help You No Matter How Big or Small The Situation. as For the comment below..thats the right phone number I call it all the time and Theresa isn't a sales person she's one of the greeters. ...

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Jeneane
Reviews 1
2020-05-17 19:57

Extremely rude customer service. We were being wai...

Extremely rude customer service. We were being waited on for over an hour trying to exchange to get our Note 7 back. The guy had no idea what the hell he was doing and had an attitude when I asked a simple question. Excuse me for you having to do your damn job. You could have told my husband 5 minut...

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Nancy Moc-Nguyen
Reviews 1
2020-05-16 13:44

Larry was the most helpful representative that hel...

Larry was the most helpful representative that helped me out today. It was a pleasure meeting you. Came into the store today because I place an order for pick up but there was a little hiccup somewhere along the line where I need to verify my identity. Given the fact that today is Christmas Eve. I t...

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Vincenza CR
Reviews 1
2020-05-09 16:03

Maha Khan was a true pleasure to work with. She sp...

Maha Khan was a true pleasure to work with. She spent close to 3 hours educating me about the different plans that are available and affordable. She listened to my requests and we were able to select a plan that was the best fit for me. She was kind, patient and extremely informative. I look forward...

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Veleka Brown
Reviews 1
2020-05-07 13:13

I drove up to the store and a young lady cane out....

I drove up to the store and a young lady cane out. She was very customer friendly and knowledgeable of the service and products. Because of the pandemic I was serviced outside and still feel I reached exceptional service!!! Thanks (Mona)

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Steve S
Reviews 1
2020-05-01 14:26

Very helpful and courteous staff. Quick service. ...

Very helpful and courteous staff. Quick service. People hate wireless companies like they do airlines - they're a necessary evil that we have to deal with. But these folks don't treat me like that. It was like they actually cared about customer service. I had a wonderful sales rep. It was Ms. ...

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Retro Wave
Reviews 1
2020-04-25 14:41

I was able to get a new phone from AT&T store. Cus...

I was able to get a new phone from AT&T store. Customer rep did not offer to help setup my new phone. I had issues setting up after leaving the store and had to call customer service to get it fixed. I felt I was on my own in that process

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Kyle Hitchens
Reviews 1
2020-04-01 03:57

This is a relatively small store where you sit at ...

This is a relatively small store where you sit at tables while being helped, not unlike an Apple store. Patient, understanding staff helped us figure out the cheapest way to get a replacement phone as soon as possible. Tons of accessories and cases line the walls but I found them to be pretty expens...

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Lindsay Conte
Reviews 1
2020-03-24 08:17

I ve been coming to this store for years, and it i...

I ve been coming to this store for years, and it is honestly the best att store I ve ever been to. Jerome, Lew, Christine, & George have the best customer service I ve experienced in a long time, from anywhere! They are more than willing to help, answer questions, and are incredibly patient, especia...

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Carol Moon
Reviews 1
2020-03-20 15:04

My husband and I came into the store to buy him a ...

My husband and I came into the store to buy him a new phone today. Your sales associate Maha Khan, took great Care of us. She went over and above to help us. You are very fortunate to have such a knowledgeable and friendly person on your staff. Commendations to her!!

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Diane
Reviews 1
2020-03-14 01:04

It is nice to go to but the people who work there ...

It is nice to go to but the people who work there we had to show things they were saying that were wrong with att. Web page that they are wrong. Like with the note 7. They are there just for a pay ck. They never smile. Just if they not sure they should have the higher up person come to talk to yo...

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