I am apologizing in advance for the forthcoming lo...

I am apologizing in advance for the forthcoming long rant, but my experience with this store tonight was ridiculous. I placed an online order for a new phone because my new one is almost completely inoperable. The online system tells you it should be ready in an hour, but that I would receive an email once my order was ready. The store was due to close in a half hour and I still hadn't received an email (order placed almost 2 hours beforehand). I figured since the website stated the phone was in stock at the location, I could just ride up there; bad decision. Got there a little more than 15 minutes before closing, and there was only 2 other customers in there, a couple. 2 employees were on the floor, so I figured this would be easy; wrong. The woman who was there looked past me as if I was transparent, walked to the back, never to be seen again. The male employee welcomed me to the store and proceeded to help the customers who were already there. I looked around a little, then sat and waited patiently. I sat for 10 minutes when the gentleman walked over very reluctantly to "help". I explain to him why I came to the store and explained how important it was that I walked out with a phone. He tells me my order wasn't ready and I couldn't get a phone tonight. He also says that he isn't sure why AT&T tells people an hour when it takes a few hours to get it (I'm guessing "it" was the phone, but they already had the phone in stock).I tell him while waiting for him that I noticed the phone I ordered was a little bigger than I wanted and asked if I could change my order. He proceeds to tell me that he can't help me because the order was placed online and to call customer service. I walk out, call customer service and spoke to a gentleman who tells me that the order was already in a processing status and could have been ready within minutes. Then that gentleman and a woman both confirm that the ONLY people who could cancel or make changes to my order are those at that store's location because the phone is coming out of their inventory. So plain and simple, what happened here was this store left 2 lazy, incompetent people to run their store. One who got paid to play hide and seek while customers wait to be served and one extremely lazy person who almost didn't get out of his seat to help and who decided the VERY moment I walked in that store that he was done for the night and by all means necessary would get me out of that store. He flat out lied to my face instead of just being real with me and saying "We could better serve you if you come back tomorrow and allot us a little more time". I am missing phone calls and text messages from clients and family members because my phone is done, and all these people cared about was themselves. AT&T is not a cheap provider and I spend my hard earned money with them every month not just for the service and products, but also for the experience. This location will NEVER get another dime from me because I refuse to allow people to treat me like my money or time doesn't matter. You don't like what you do, then make a career move, but don't take it out on the customers.